Znuny Open Source Ticketsystem

Muchachos, muchas gracias por las respuestas, lo probare de inmediato.

Ademas, una consulta, cuando pincho para ver mis clientes, no me aparece nada. Mis clientes viene de la base de active directory. ¿Habria que exportarlos a la base de datos de Otrs?

Estimados, llegue al foro decidido a preguntar ya que he dado vueltas buscando la manera de notificar al cliente o usuario cuando su ticket ha sido cerrado. El problema es que la única manera clara que he encontrado para poder realizar aquello fue a través de menú "Administrar->Ajustes de Ticke...

jojo wrote:you don't have a C compiler installed.

Also why you are try to use NTLM, you should use Kerberos for SSO

Because the tutorial what I found it use NTML.

Now I´m dealing with kerberos because I´m a newbie on this.

I have some question about the settings what did you use. I should paste this setting instead of the settings of <Directory "/opt/otrs/bin/cgi-bin/"> , or i just paste that inside of that section /etc/apache/conf.d/otrs.conf <Directory "/opt/otrs/bin/cgi-bin/"> AllowOverride None...

jojo wrote:you don't have a C compiler installed.

Also why you are try to use NTLM, you should use Kerberos for SSO

I dont know, probably o looked a tutorial with NTLM, i will check Kerberos.

Do you have some link???

if it can't locate the module, it's not installed. Install it via your distribution's package manager or via cpan or ppm. Thank you for your answer Crythias, but I try to do it via cpan and i recieved thhis message: root@otrs:~# cpanm Apache2::AuthenNTLM --> Working on Apache2::AuthenNTLM Fetching ...

I would like to know if this steps are ok I want to enable SSo Login for Otrs using Active Directory. Because i look a lot in this forum, but i could find something solid to apply. I do this: First: Install libapache2-authenntlm-perl for Debian Second: Add lines in the file " /etc/apache2/conf....

I fix it, this is the setting to do it: # CustomerUser # This is an example configuration for an LDAP auth. backend. # (make sure Net::LDAP is installed!) $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'Clsandc00.ferrostaal.local...

Please dont ask, i dont know how or why, but is working. Now the issue is this:

Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator

Didnt work either, why otrs is not asking to the customer group?

The connection with AD works fine, the problem is when you want to get a custome from the "customer group" otrs search in the "agent groups"

crythias wrote:try customer.pl

I received the same message, try to look in the groups of Agents. My config could be wrong.

did you try to login as a customer on the agent login page? (index.pl) Thank you Jojo for your question, yes I try and do not work either. If i try with a user who should be a customer, this is a error message: [Notice][Kernel::System::Auth::LDAP::Auth] User: customer authentication failed, no LDAP...

Dear Sirs, since I download Otrs I could do a lot of thing on it, but now I´m trying to do the authentication throw LDAP for Agents and Costumer, I have read a lot and probably I miss something, but well my little issue is this: I create two groups in my AD to split the Agents (Otrs_Agents) from the...