Znuny and ((OTRS)) Community Edition

ok. i found the error. the filter was wrong for Open and closed. in the end it was in CustomerTicketOverview.pm and has to be as follows: # filter definition my %Filters = ( MyTickets => { All => { Name => 'All', Prio => 1000, Search => { CustomerUserLoginRaw => $Self->{UserID}, OrderBy => $Self->{O...

yes, i was looking on the wrong place.

i've got states of type closed. Still the counter does not work.

Any ideas as to how debug this?

i know. still it should be shown. At least so as the customer knows that there is a related issue.

Still, these didnt work. Nothing showed

Is this possible? I tried adding the block from agentticketzoom to customerticketzoom. Tried copying the following different codes: [% RenderBlockStart("LinkTableComplex") %] [% Data.LinkTableStrg %] [% RenderBlockEnd("LinkTableComplex") %] [% RenderBlockStart("LinkTableSimp...

that is only for initial edition... not as a constant thing.

populating data via web when data is in the hundreds of rows is slow. Its for a 1 time thing mostly

actually this is possible. I loaded loooooooots of data into a dynamic field on the backend. For starters i loaded a couple on the frontend so as to get the field slightly filled up. Then went into the database. Ran SELECT * FROM dynamic_field; found the dynamic field i needed and edited the field &...

Hi, i know this has been answered before in this topic http://forums.otterhub.org/viewtopic.php?f=62&t=6066 but i cant seem to get it to work. Currently im working on OTRS 4.0.8 Here´s what I´ve done: Modified FollowUp.pm with (i reversed the changes but left it commented out) my $State = $Confi...

Ah!
thanks found it.

So checked here and all "closed (un)successful" are marked as type closed and still not counting in the dashboard as it should.

Any idea as to where else check so as to count this correctly?

thanks! i searched in admin page for "States" and found a lot of hits. So i went to Frontend::Customer::TicketOverview, Frontend::Customer, Frontend::Customer::ModuleMetaHead, Frontend::Customer::ModuleRegistration, Frontend::Customer::Preferences but could not find anything of the sort. A...

I know this is an old topic. But i will post the solution for OTRS 4 if any1 needs it. In CustomerLogin.tt add the following text: <!-- begin recaptcha --> <tr> <td>&nbsp;</td> <td>[% Data.reCAPTCHA %]</td> </tr> <!-- end recaptcha --> In Layout.pm add use Captcha::reCAPTCHA; in the use section ...

Hi, i got a bug reported by a customer. I tried checking out the code and found out that it "seems" ok. The error is that the states count are not being reflected as seen on the following image: http://i.imgur.com/LKJmDtm.png?1 As you can see there are 3 tickets in state "closed succe...

Hi, i was wondering if there is a way to update ckeditor in OTRS 4.0.8 manually? This to use the latest version of this that has chrome paste. The client is asking for this feature (even though they've been told that IE8+ and firefox work with no problem). Is it just to chaneg the Core.UI.RichTextEd...

But the code you proposed does not take into account if its closed or not. it just keeps the state.

how can i let users comment closed tickets but not reopen them then? that would be the other solution.

Sorry for reviving old thread. Im in OTRS 4 and none of these solutions keep my ticket from not reopening. My ticket state= 'solucionado' State type = 'solved' tried if ( $Ticket{StateType} =~ /^solve/ ) { #$State = $ConfigObject->Get('PostmasterFollowUpStateClosed'); $State = $Ticket{State}; } and ...

thanks!
that did the trick.

i used negate ".*\[Ticket#\d+\]" without quotes

Hi,
how can i ignore all emails that dont have a ticket number but if an email comes with a ticket number add its info.

If i add the email account it grabs every email as a ticket.

Thanks.

Hi guys, i have been reading a bit here and replicating stuff to suit my company's needs. At the moment i have recieved useful comments but not a definitive solution. I want to add to the customer self registration page a dropdown list so as to have a customer add themselves to their respective comp...

its just so as for each user to register themselves to the right customer. Not all have a corporate email.

Is it possible to do this or is this not posible with $Data{"CustomerID"}?

how do i edit CustomerLogin.dtl so as to have this dropdown or similar method of selection?

Currently we use a word form with a drop down list with all the customer companies, so they know who we work with. Also its in an Intranet so no external user will get the list.

I'm sorry to resurrect this 3 year old thread.
but i could not find this in the documentation.

Where you able to solve this?


Admins:
i think this is a useful post that needs answering. It would be nice to have it in public view rather than PM.