Search found 164 matches
- 19 Feb 2018, 04:40
- Forum: Developers
- Topic: ticket queue overview state arrangement
- Replies: 0
- Views: 33947
ticket queue overview state arrangement
is there a way to arrange the states in the overview?
- 13 Feb 2018, 08:21
- Forum: Developers
- Topic: queue-customer user in acl?
- Replies: 0
- Views: 34120
queue-customer user in acl?
is it possible to show only selected customer user under a specific queue using acl? if yes, can someone show me how? TIA!
- 15 Jan 2018, 06:48
- Forum: Developers
- Topic: Ticket creation fields rename
- Replies: 3
- Views: 35551
Re: Ticket creation fields rename
is there a way that i can rename the fields by coding?
- 13 Jan 2018, 11:55
- Forum: Developers
- Topic: Ticket creation fields rename
- Replies: 3
- Views: 35551
Ticket creation fields rename
hi,
is there a way to change the fields name in new ticket creation?
thanks!
is there a way to change the fields name in new ticket creation?
thanks!
- 13 Jan 2018, 11:42
- Forum: Developers
- Topic: fixed~!
- Replies: 1
- Views: 33749
Re: ITN number has reset
SOLVED!
- 13 Jan 2018, 11:04
- Forum: Developers
- Topic: fixed~!
- Replies: 1
- Views: 33749
fixed~!
Hi,
what seems to be the problem here? my ITN number count has just been reset.
what seems to be the problem here? my ITN number count has just been reset.
- 11 Jan 2018, 20:31
- Forum: Developers
- Topic: backup error
- Replies: 1
- Views: 35859
backup error
hi, every time i'm doing a system backup i have this error
mysqldump: Couldn't execute 'SHOW TRIGGERS LIKE 'article\_attachment'': Got error 28 from storage engine (1030)
how should i fix it? TIA!
mysqldump: Couldn't execute 'SHOW TRIGGERS LIKE 'article\_attachment'': Got error 28 from storage engine (1030)
how should i fix it? TIA!
- 05 Jan 2018, 03:02
- Forum: Developers
- Topic: is it possible to omly show the vendor name that is connected to the selected queue via ACL?
- Replies: 1
- Views: 34347
is it possible to omly show the vendor name that is connected to the selected queue via ACL?
is it possible to omly show the vendor name that is connected to the selected queue via ACL? if yes what is it that i'm lacking? thanks!
- 27 Nov 2017, 04:43
- Forum: Developers
- Topic: text area automation
- Replies: 1
- Views: 32709
text area automation
hi,
in ticket creation is it possible to automatically display the selected customer user dynamic field to the text area? like whenever i select a certain customer user the text area will refresh and display it? thanks!
in ticket creation is it possible to automatically display the selected customer user dynamic field to the text area? like whenever i select a certain customer user the text area will refresh and display it? thanks!
- 04 Nov 2017, 08:41
- Forum: Developers
- Topic: How to Download all Attachment
- Replies: 6
- Views: 37347
Re: How to Download all Attachment
i'm using version 3 by the way
- 04 Nov 2017, 08:39
- Forum: Developers
- Topic: How to Download all Attachment
- Replies: 6
- Views: 37347
Re: How to Download all Attachment
hi jojo, may i know how?
- 03 Nov 2017, 08:06
- Forum: Developers
- Topic: How to Download all Attachment
- Replies: 6
- Views: 37347
How to Download all Attachment
hi! is there a way that i can download or export all attached document in all tickets in otrs?
- 21 Sep 2017, 07:25
- Forum: Developers
- Topic: is it possible to connect one otrs to another?
- Replies: 3
- Views: 29211
- 08 Sep 2017, 04:32
- Forum: Developers
- Topic: is it possible to connect one otrs to another?
- Replies: 3
- Views: 29211
is it possible to connect one otrs to another?
is it possible to connect one otrs to another? with different server?
for example i created a ticket in otrs 1 and it will automatically create a ticket in otrs 2?
for example i created a ticket in otrs 1 and it will automatically create a ticket in otrs 2?
- 22 Jul 2017, 10:58
- Forum: Help
- Topic: i want to call "vender resolution time" in sql. should i call it?
- Replies: 2
- Views: 2004
Re: i want to call "vender resolution time" in sql. should i call it?
HOW SHOULD I CALL IT
- 22 Jul 2017, 10:51
- Forum: Help
- Topic: i want to call "vender resolution time" in sql. should i call it?
- Replies: 2
- Views: 2004
i want to call "vender resolution time" in sql. should i call it?
i want to call "vender resolution time" in sql. should i call it?
- 07 Jul 2017, 03:48
- Forum: Help
- Topic: Created By in Search Result (EXCEL/CSV)
- Replies: 2
- Views: 1672
Re: Created By in Search Result (EXCEL/CSV)
gecelann wrote:Excuse siryou're on a wrong thread.DannyHinna
- 07 Jul 2017, 03:47
- Forum: Help
- Topic: Created By in Search Result (EXCEL/CSV)
- Replies: 2
- Views: 1672
Re: chaturbate model
Excuse sir
you're on a wrong thread.DannyHinna
- 05 Jul 2017, 07:18
- Forum: Help
- Topic: Created By in Search Result (EXCEL/CSV)
- Replies: 2
- Views: 1672
Created By in Search Result (EXCEL/CSV)
Hi, Good day! I would like to ask how to export Created by: using search button in menu bar? See below the image for reference. Selection_286.png These are the fields that we're currently using for search button, what is the exact name for created by? and where can i find it? I've been searching it ...
- 09 Jun 2017, 06:15
- Forum: Help
- Topic: Disable GenericInterface Note
- Replies: 4
- Views: 2069
Re: Disable GenericInterface Note
Okay thank you so much jojo!jojo wrote:the one your programmer did
God bless!
- 09 Jun 2017, 06:13
- Forum: Help
- Topic: Disable GenericInterface Note
- Replies: 4
- Views: 2069
Re: Disable GenericInterface Note
check the external script which uses the generic interface (as this one adds the article) Hi jojo, Thanks for fast reply, The external script that you're referring is the one that our programmer created in updating the ticket using php code? or is the script that I imported using YAML in web servic...
- 09 Jun 2017, 05:35
- Forum: Help
- Topic: Disable GenericInterface Note
- Replies: 4
- Views: 2069
Disable GenericInterface Note
Hi to everyone, :) I would like to ask if how to disable the GenericInterface Note? Because currently there are tickets that has a multiple article creation, and we need to avoid that. See the image below. Selection_255.png And this is the history of a specific ticket. Selection_254.png Thank you so...
- 02 Jun 2017, 09:04
- Forum: Help
- Topic: OTRS is super SLOW
- Replies: 2
- Views: 1770
Re: OTRS is super SLOW
Consumption of memory depends on many settings. Details on you setup were helpful (memory size, running services, etc). When a process starts the memory footprint must not be the same after he runs a time. Hi root, Thank you so much for fast reply, Is it connected somewhat in generic agents that ru...
- 02 Jun 2017, 07:00
- Forum: Help
- Topic: OTRS is super SLOW
- Replies: 2
- Views: 1770
OTRS is super SLOW
Hi,
I just want to ask, what could be the reason why the RAM is already full but
when we reboot the system of OTRS, the RAM will used half of the memory.
The only user that we have are 4-9 agents per day.
Please help us, as we are facing the issue again and again.
Thank you so much!
I just want to ask, what could be the reason why the RAM is already full but
when we reboot the system of OTRS, the RAM will used half of the memory.
The only user that we have are 4-9 agents per day.
Please help us, as we are facing the issue again and again.
Thank you so much!
- 25 May 2017, 11:09
- Forum: Help
- Topic: Multiple articles created via Web-service SOAP
- Replies: 1
- Views: 1402
Multiple articles created via Web-service SOAP
Hi to everyone,
I would like to ask if why does the ticket receives multiple articles in a specific ticket?
In ticket updating thru the use of SOAP in web service?
Please refer below, Thank you!
I would like to ask if why does the ticket receives multiple articles in a specific ticket?
In ticket updating thru the use of SOAP in web service?
Please refer below, Thank you!
- 08 May 2017, 06:31
- Forum: Help
- Topic: [SOLVED] DynamicField update via soap
- Replies: 1
- Views: 1422
[SOLVED] Re: DynamicField update via soap
Hi, Already resolved using this thread http://doc.otrs.com/doc/api/otrs/stable/Perl/Kernel/System/DynamicFieldValue.pm.html and this tags/attribute ValueSet() sets a dynamic field value. This is represented by one or more rows in the dynamic_field_value table, each storing one text, date and int fie...
- 08 May 2017, 05:02
- Forum: Help
- Topic: [SOLVED] DynamicField update via soap
- Replies: 1
- Views: 1422
[SOLVED] DynamicField update via soap
Hi to everyone, I would like to ask if what is the correct attribute/tag for dynamic field in Otrs5 using webservice of soap? Tried to use $result = $this->__soapCall("Dispatch", array($this->_wsconf['username'], $this->_wsconf['password'], "DynamicFieldValueObject", "ValueS...
- 04 May 2017, 07:52
- Forum: Help
- Topic: Limit in Search button (CSV,EXCEL)
- Replies: 1
- Views: 1466
Limit in Search button (CSV,EXCEL)
Hi, Good day! I would like to ask if I can use more than 2000 in search limit in order to export it through csv or excel? I already edited the Ticket::Frontend::AgentTicketSearch###SearchLimit in sysconfig with 200000 value. Is it possible to use it? Tried exporting it through csv but the loading of...
- 04 Apr 2017, 07:20
- Forum: Help
- Topic: GenericTicketConnectorSOAP: Length Required
- Replies: 3
- Views: 2206
Re: GenericTicketConnectorSOAP: Length Required
That's a HTTP error (411): https://httpstatuses.com/411 Do you send any payload (login, query, update...) with your request? Hi RStraub, I didn't do anything yet, I just wanted to make sure the webservice is working fine even if I access the correct url for it just like the JSON tag in REST API. I ...
- 03 Apr 2017, 10:56
- Forum: Help
- Topic: GenericTicketConnectorSOAP: Length Required
- Replies: 3
- Views: 2206
GenericTicketConnectorSOAP: Length Required
Hi to everyone, I would like to ask how to check if GenericTicketConnectorSOAP is working in your TRS, I already imported yaml in web services what is the next thing that I would do to make sure that GenericTicketConnectorSOAP is working? Cause REST in JSON tag is already accessible with the correct...
- 28 Mar 2017, 03:56
- Forum: Help
- Topic: ERROR: Apache2 IO flush: Software caused connection abort
- Replies: 1
- Views: 1474
ERROR: Apache2 IO flush: Software caused connection abort
Hi, Please help us to resolve this issue. It cause the web service performance slow and it keeps showing frequently internal server error. Please help us :( error_logs [Sun Mar 26 14:14:09 2017] -e: Use of uninitialized value $KeyValue[1] in concatenation (.) or string at /opt/otrs//Kernel/Output/HT...
- 28 Mar 2017, 03:08
- Forum: Help
- Topic: Can't locate object method "new" via package "Kernel::Config"
- Replies: 1
- Views: 38898
Can't locate object method "new" via package "Kernel::Config"
Hi to everyone, please help me with this issue, our system always prompt internal server error whenever we do something action in our ticket. see the image below. Please help us, I am not doing anything in our config.pm except for a little change in defaults.pm. see below. Defaults.pm # -- # Copyrig...
- 23 Mar 2017, 04:33
- Forum: Help
- Topic: CustomerUserImportExport: Not all Export the Customer User
- Replies: 0
- Views: 1512
CustomerUserImportExport: Not all Export the Customer User
Hi to all! Good day! I would like to know why does the exportation in customer_user using import/export does not exports all customer user that we have in our OTRS. Using import/export the only customer users that we have in our csv are 250 customers only but when we generated it in SQL box using SE...
- 20 Mar 2017, 09:19
- Forum: Help
- Topic: Update ticket via WebService (REST)
- Replies: 2
- Views: 1784
Re: Update ticket via WebService (REST)
No, you don't need the credentials of the user who created the ticket. You need an account with proper permission for the ticket and action (update = rw) Hi root! Thanks roor! I would like to ask, after getting the list of the ticket for JSON tags, do I need to install also the wadl? https://github...
- 17 Mar 2017, 05:38
- Forum: Help
- Topic: Update ticket via WebService (REST)
- Replies: 2
- Views: 1784
Update ticket via WebService (REST)
Hi!
Good day to everyone!
I would like to ask, if in updating ticket does it also need the user and password of the user who created the ticket?
Thank you!
Good day to everyone!
I would like to ask, if in updating ticket does it also need the user and password of the user who created the ticket?
Thank you!
- 14 Mar 2017, 10:02
- Forum: Help
- Topic: GenericTicketConnectorREST - "ErrorCode":"TicketGet.AccessDenied"
- Replies: 4
- Views: 3052
Re: GenericTicketConnectorREST - "ErrorCode":"TicketGet.AccessDenied"
Sure, the GenericInterface can be called from every programming language that supports SOAP and/or HTTP requests. Most PHP code use the GenericInterface with SOAP, but it should be simple to use the REST interface from PHP. Hi reneeb! Thank you, my co-worker would like to use REST because of JSON t...
- 14 Mar 2017, 09:39
- Forum: Help
- Topic: GenericTicketConnectorREST - "ErrorCode":"TicketGet.AccessDenied"
- Replies: 4
- Views: 3052
Re: GenericTicketConnectorREST - "ErrorCode":"TicketGet.AccessDenied"
You need the credentials for a user who has the permission to see the ticket. The webservice does the same permission checks as the web interface. If anyone should see the ticket details, you would need to write your own operation modules for the Generic Interface. But I would *not* do that as that...
- 14 Mar 2017, 07:23
- Forum: Help
- Topic: GenericTicketConnectorREST - "ErrorCode":"TicketGet.AccessDenied"
- Replies: 4
- Views: 3052
GenericTicketConnectorREST - "ErrorCode":"TicketGet.AccessDenied"
Hi, I would like to know if it is possible to view ticket's JSON tags even if the user that you used is not the one who created the ticket? Actually GenericTicketConnectorREST is giving me the right JSON tags the thing is I am not able to view other ticket's details if I'm not the one who created th...
- 14 Mar 2017, 06:34
- Forum: Help
- Topic: [SOLVED]not valid YAML in web services OTRS
- Replies: 1
- Views: 1395
Re: [SOLVED]not valid YAML in web services OTRS
It's already okay now. I'm uploading other file instead of yaml. sorry mybad!
- 14 Mar 2017, 06:05
- Forum: Help
- Topic: [SOLVED]not valid YAML in web services OTRS
- Replies: 1
- Views: 1395
[SOLVED]not valid YAML in web services OTRS
Hi Good day! tried to import GenericTicketConnectorSOAP.yml here in https://github.com/OTRS/otrs/tree/rel-5_0/development/webservices. but it has error and it is Tue Mar 14 11:59:01 2017 error OTRS-CGI-01 YAML data was not readable even by pure-perl YAML module Tue Mar 14 11:59:01 2017 error OTRS-CG...
- 14 Mar 2017, 03:48
- Forum: Help
- Topic: Other method in updating OTRS ticket except email
- Replies: 3
- Views: 1786
Re: Other method in updating OTRS ticket except email
Webservices and the generic interface could be your next best choice then. Hi RStraub, Good day! thanks for the response! I would like to know if you do have some sample in understanding more about web services? I've been trying to search for it on how to configure and apply it in otrsv5. please he...
- 11 Mar 2017, 08:07
- Forum: Help
- Topic: Bulk new tickets import
- Replies: 2
- Views: 1492
Re: Bulk new tickets import
you have to create a script which sends the tickets in via email or via using the webservice interface Hi Jojo, Thanks for your reply, i am still working on web services, however, there's no best sample web services for otrsv5. If you have sample or you know some best tutorial for it, can you give ...
- 09 Mar 2017, 09:21
- Forum: Help
- Topic: Bulk new tickets import
- Replies: 2
- Views: 1492
Bulk new tickets import
Hi!
Good day!
I would like to ask if it is possible to have import new tickets? where in we already have template in excel file according to our ticket creation template and we would like to import since it is a bulk ticket. can it be possibly done? please advice
Good day!
I would like to ask if it is possible to have import new tickets? where in we already have template in excel file according to our ticket creation template and we would like to import since it is a bulk ticket. can it be possibly done? please advice
- 08 Mar 2017, 10:06
- Forum: Help
- Topic: Other method in updating OTRS ticket except email
- Replies: 3
- Views: 1786
Other method in updating OTRS ticket except email
Hi to everyone! I would like to ask if there's another way around to update ticket's state other than email via external application. We would like to try other way around to update ticket's state because our email is always delay in our side. is there a way how to communicate other external applica...
- 03 Mar 2017, 09:32
- Forum: Help
- Topic: [SOLVED] HELP!!! Internal Server Error index.pl
- Replies: 4
- Views: 2823
[SOLVED] Re: HELP!!! Internal Server Error index.pl
Looks like your installation is broken, check permissions, symlinks etc. Hi root! Thank you! already found the solution. needed to copy the original all perl/pm files. I don't know why pm files were automatically erased in the server. :( but good thing I already fixed it before my deadline! Thanks ...
- 24 Feb 2017, 01:25
- Forum: Help
- Topic: [SOLVED] HELP!!! Internal Server Error index.pl
- Replies: 4
- Views: 2823
Re: HELP!!! Internal Server Error index.pl
From you output I can"t see a problem. Where do you see there's a problem? Hi root, I cannot access login.pl,customer.pl and installer.pl it just say internal server error. Selection_163.png Please help me :(( This is the first time i encounter this issue. I just notice that after installing F...
- 23 Feb 2017, 11:30
- Forum: Help
- Topic: [SOLVED] HELP!!! Internal Server Error index.pl
- Replies: 4
- Views: 2823
[SOLVED] HELP!!! Internal Server Error index.pl
Hi to everyone! I would like to ask how to fix this issue currently trying to move the other folder that has otrs.conf. but it has no change at all after restarting apache2. I do have 2 otrs.conf. these are the files located. /etc/apache2/sites-available /etc/apache2/sites-enabled Try to move /etc/a...
- 23 Feb 2017, 06:45
- Forum: Help
- Topic: Stats graph on dashboard
- Replies: 9
- Views: 4516
Re: Stats graph on dashboard
Sorry jojo, my bad. Thought it was okay to reply in here since it is related with my question.jojo wrote:please don't hijack old threats written on older OTRS versions
btw, thanks for informing me!
- 23 Feb 2017, 06:06
- Forum: Help
- Topic: Stats graph on dashboard
- Replies: 9
- Views: 4516
Re: Stats graph on dashboard
Hi,jojo wrote:the one configured in var/cron/generate_dashboard_stats
There's no file in cron folder that has a name like generate_dashboard_stats should I create it in order to have one?
If ever how would I create it? Please advise us, I want to try it on my dashboard. Thank you!
- 13 Feb 2017, 07:43
- Forum: General
- Topic: Analystics tool/add in
- Replies: 5
- Views: 2790
Re: Analystics tool/add in
Hi jojo,jojo wrote:create a statistic (Accumulation) and switch it on to be showed on the dashboard
Where in sysconfig can enable the statistics on the dashboard??
btw, i'm using otrsv5 sir! Thanks!