Search found 5 matches
- 21 Mar 2016, 12:22
- Forum: Help
- Topic: Old tickets not recognized after changing Ticket::NumberGenerator
- Replies: 1
- Views: 920
Re: Old tickets not recognized after changing Ticket::NumberGenerator
We are also planning to change the number generator, however we already use OTRS 4. If somebody had similar problems or if it is clear that this change needs to migrate old tickets in OTRS 3, is this true also for OTRS 4?
- 21 Mar 2016, 12:19
- Forum: Help
- Topic: Ticket ID instead ticket number in frontend
- Replies: 1
- Views: 992
Re: Ticket ID instead ticket number in frontend
I would also like the idea to have formal long numbers for communication with customers, but internally we often use the ticket ID from the URL at the telephone if we talk about a ticket, because our real ticket number is much to long to talk about. Ideally one could also activate a Ticket ID search...
- 21 Mar 2016, 12:16
- Forum: Help
- Topic: Dynamic Field - Show link as list of links
- Replies: 3
- Views: 1764
Re: Dynamic Field - Show link as list of links
This is only a plugin for OTRS 3.x, but thanks for the idea. In our KIX4OTRS installation the links disappeared from the sidetab, i.e. one has to manually open the Links Tab, which won't be a solution currently. However I also would like to have the links in the sidebar again and am working on that,...
- 25 Feb 2016, 10:33
- Forum: Howtos
- Topic: Disable OTRS Rich Text Editor (CKEditor) Right-Click Menu
- Replies: 4
- Views: 61777
Re: Disable OTRS Rich Text Editor (CKEditor) Right-Click Menu
Is it possible to hide the table button from the button list? Because I fear if the ckeditor context menu is disabled somebody won't realize that tables cannot be changed anymore. Maybe somebody starts with a initial table configuration and edits it for a long time and then realizes no more rows can...
- 25 Feb 2016, 10:31
- Forum: Help
- Topic: Dynamic Field - Show link as list of links
- Replies: 3
- Views: 1764
Dynamic Field - Show link as list of links
Is it possible to have one dynamic text field where Agents enter a white space separated list of URLs and these links are clickable in the ticket information? Currently this works for one URL by using [% Data.FieldName %] as value for show link and this works fine.