Search found 102 matches
- 06 May 2024, 19:07
- Forum: Help
- Topic: Customer Portal not loading services when ACLs are valid
- Replies: 12
- Views: 2038
Re: Customer Portal not loading services when ACLs are valid
Let me recap - All ACL disabled - Default service untick / unassigned How about each customer user services? Do both of them have same services allocated to them? Try remove them all first, then use Default Services assignment instead. Hi Skullz, Thank you for your reply. Both customers have the sa...
- 03 May 2024, 08:26
- Forum: Help
- Topic: Customer Portal not loading services when ACLs are valid
- Replies: 12
- Views: 2038
Re: Customer Portal not loading services when ACLs are valid
Also check the default services.. Its also at the Admin > Services (on the left screen) Hi Skullz, All Services on Default Services are checked on both environments(DEV and Production). I just unchecked them for the test I was doing on the 2.1. of my last reply. One thing I also noticed is that I s...
- 30 Apr 2024, 09:06
- Forum: Help
- Topic: Customer Portal not loading services when ACLs are valid
- Replies: 12
- Views: 2038
Re: Customer Portal not loading services when ACLs are valid
Hi Skullz,
All Services on Default Services are checked on both environments(DEV and Production).
I just unchecked them for the test I was doing on the 2.1. of my last reply.
Best Regards,
All Services on Default Services are checked on both environments(DEV and Production).
I just unchecked them for the test I was doing on the 2.1. of my last reply.
Best Regards,
- 29 Apr 2024, 10:36
- Forum: Help
- Topic: Customer Portal not loading services when ACLs are valid
- Replies: 12
- Views: 2038
Re: Customer Portal not loading services when ACLs are valid
I have Tried the following: 1. The ProcessID for all processes are the same on DEV and Production; 2. I have disabled all ACLs on the DEV Installation and even with that it does not show all services, it only shows the few below(for all processes) and I did the following: Process-Services.jpg Please...
- 23 Apr 2024, 15:54
- Forum: Help
- Topic: Customer Portal not loading services when ACLs are valid
- Replies: 12
- Views: 2038
Re: Customer Portal not loading services when ACLs are valid
Good day Skullz, Thanks for your answer. So what do you suggest I do? I have tried building another ACL and It is not working. What else should I check? Mind you that this problem is happening in the Dev Installation, the Production Installation is working fine. The Dev installation has more informa...
- 21 Apr 2024, 22:21
- Forum: Help
- Topic: Customer Portal not loading services when ACLs are valid
- Replies: 12
- Views: 2038
Re: Customer Portal not loading services when ACLs are valid
Greetings Skullz,
Thanks for your reply.
Find attached the ACL.
Best Regards,
Thanks for your reply.
Find attached the ACL.
Best Regards,
- 19 Apr 2024, 16:57
- Forum: Help
- Topic: Customer Portal not loading services when ACLs are valid
- Replies: 12
- Views: 2038
Customer Portal not loading services when ACLs are valid
Greetings, I am having problems with my OTRS Community 6.0.30 Installation. Services are not Loading when ACL´s are turned ON for process tickets in the customer portal. I have tried the following test: Switched of all ACLs and it only shows some of the services but all services are checked in the A...
- 03 Jul 2023, 09:08
- Forum: Help
- Topic: Services options not showing correctly
- Replies: 10
- Views: 885
Re: Services options not showing correctly
Hi, Please can you tell me the number of services in each system? You can use the SQL Box in the admin area with this query: SELECT COUNT(*) FROM service WHERE valid_id=(SELECT id FROM valid WHERE name='valid') - Roy Greetings, Thank you for you response. Find below the requested information: a) Th...
- 28 Jun 2023, 16:33
- Forum: Help
- Topic: 6.0.30 Error: Active indexing process already running! Skipping
- Replies: 0
- Views: 1108
6.0.30 Error: Active indexing process already running! Skipping
Greetings, I am getting this error: OTRS-otrs.Console.pl-Maint::Ticket::FulltextIndexRebuildWorker-0 Message: There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::FulltextIndexRebuildWorker: Error: Active indexing process already running! Skipping... Can you ple...
- 27 Jun 2023, 09:43
- Forum: Help
- Topic: Services options not showing correctly
- Replies: 10
- Views: 885
- 20 Jun 2023, 15:47
- Forum: Help
- Topic: Problems with the field Service
- Replies: 0
- Views: 899
Problems with the field Service
Greetings, I am having limitations with the services field in the different OTRS options, namely, Add SLA(AdminSLA), Notifications(AdminNotificationEvent), Generic Agent(AdminGenericAgent) and others where I need to select services. In the services field it is not being possible to select the servic...
- 20 Jun 2023, 15:42
- Forum: Hilfe
- Topic: Problem im Servicebereich
- Replies: 0
- Views: 738
Problem im Servicebereich
Grüße, Ich überprüfe Einschränkungen mit dem Feld „Dienste“ in den verschiedenen OTRS-Optionen, nämlich „Add SLA(AdminSLA), Notifications(AdminNotificationEvent), Generic Agent(AdminGenericAgent), das heißt, wo ich das Feld „Dienste“ habe, ist es nicht möglich, es auszuwählen und/oder die Optionen „...
- 20 Jun 2023, 10:38
- Forum: Ajuda
- Topic: Problema no campo serviços
- Replies: 0
- Views: 2665
Problema no campo serviços
Saudações, Estou a verificar limitações com o campo serviços nas diferentes opções do OTRS nomeadamente, Adicionar SLA(AdminSLA), Notificações(AdminNotificationEvent), Agente Genérico(AdminGenericAgent), ou seja, onde tenho o campo serviços não está a ser possível seleccionar o mesmo e ou mostrar as...
- 20 Jun 2023, 09:39
- Forum: Help
- Topic: [SOLVED]You don't have sufficient permissions for ticket creation in default queue.
- Replies: 2
- Views: 768
Re: You don't have sufficient permissions for ticket creation in default queue.
Greetings,
Thank you for your reply.
Problem solved.
I had an ACL blocking ticket creation to the default queue.
Best Regards
Thank you for your reply.
Problem solved.
I had an ACL blocking ticket creation to the default queue.
Best Regards
- 16 Jun 2023, 21:00
- Forum: Help
- Topic: Services options not showing correctly
- Replies: 10
- Views: 885
Re: Services options not showing correctly
Hi,
Thank you for your reply.
I am getting the following errors:
Best Regards
Thank you for your reply.
I am getting the following errors:
Best Regards
- 16 Jun 2023, 20:08
- Forum: Help
- Topic: Services options not showing correctly
- Replies: 10
- Views: 885
Re: Services options not showing correctly
Hi, Thank you for your reply. maybe I am not explaining correctly. If you look at the images above they showing different information in the field services. In both screens it should be like the ones where I have marked correct . Example: I should be able to assign multiple services to an SLA, but i...
- 16 Jun 2023, 18:26
- Forum: Help
- Topic: Services options not showing correctly
- Replies: 10
- Views: 885
Re: Services options not showing correctly
Hi, Thank you for your reply. I should be able to see the service tree the same way it appears on the Dev installation. Here is another example when adding services into an SLA or Creating a new: Correct (in the Dev Installation): SLA-Correct.jpg Incorrect(in the production Installation): SLA-Incorr...
- 16 Jun 2023, 17:17
- Forum: Help
- Topic: Services options not showing correctly
- Replies: 10
- Views: 885
Services options not showing correctly
Greetings, I have noticed that the services in OTRS are showing incorrectly in the production installation: Service-Incorrect1.jpg Service-Incorrect2.jpg While on my dev installation the services are showing correctly: Service-Correct.jpg Can you please help me correct this in my production installa...
- 12 Jun 2023, 11:00
- Forum: Hilfe
- Topic: Sie verfügen nicht über ausreichende Berechtigungen zum Erstellen von Tickets in der Standardwarteschlange.
- Replies: 0
- Views: 494
Sie verfügen nicht über ausreichende Berechtigungen zum Erstellen von Tickets in der Standardwarteschlange.
Grüße, Ich benötige Hilfe bei der folgenden Fehlermeldung beim Erstellen eines Tickets in der Kundenoberfläche: Sie verfügen nicht über ausreichende Berechtigungen für die Ticketerstellung in der Standardwarteschlange. Die Gruppe für die Standardwarteschlange ist bereits in die CustomerGroupAlwaysGr...
- 09 Jun 2023, 09:45
- Forum: Help
- Topic: [SOLVED]You don't have sufficient permissions for ticket creation in default queue.
- Replies: 2
- Views: 768
[SOLVED]You don't have sufficient permissions for ticket creation in default queue.
Greetings, I need help with the following error message while creating a ticket in the customer interface: You don't have sufficient permissions for ticket creation in default queue. The group for the default queue is already inserted in the customer CustomerGroupAlwaysGroups. Is there something els...
- 19 Apr 2023, 15:11
- Forum: Help
- Topic: Could not set Service for Ticket with ID
- Replies: 1
- Views: 286
Could not set Service for Ticket with ID
Greetings, I am having an error trying to change the service on a Process Ticket. When trying I get the following: Backend ERROR: OTRS-CGI-0 Perl: 5.16.3 OS: linux Time: Wed Apr 19 15:00:52 2023 Message: Could not set Service for Ticket with ID "3410" in ActivityDialog "ActivityDialog...
- 29 Dec 2022, 16:53
- Forum: General
- Topic: Meaning of SolutionDiffInMin
- Replies: 1
- Views: 669
Meaning of SolutionDiffInMin
Greetings,
I need help to read the meaning of the SolutionDiffInMin field in the following scenarios:
1. When the value is positive;
2. When the value is negative;
3. When the value equals zero.
Thanks in advance.
Best Regards
I need help to read the meaning of the SolutionDiffInMin field in the following scenarios:
1. When the value is positive;
2. When the value is negative;
3. When the value equals zero.
Thanks in advance.
Best Regards
- 29 Dec 2022, 16:50
- Forum: Ajuda
- Topic: Significado do Campo SolutionDiffInMin
- Replies: 0
- Views: 4847
Significado do Campo SolutionDiffInMin
Saudações,
Solicito auxílio para saber o significado do campo SolutionDiffInMin nos seguintes cenários:
1. Quando o valor é positivo;
2. Quando o valor é negativo;
3. Quando o valor é igual a zero.
Melhores cumprimentos
Solicito auxílio para saber o significado do campo SolutionDiffInMin nos seguintes cenários:
1. Quando o valor é positivo;
2. Quando o valor é negativo;
3. Quando o valor é igual a zero.
Melhores cumprimentos
- 25 Jul 2022, 13:53
- Forum: Help
- Topic: Foward Templates not working/showing
- Replies: 1
- Views: 303
Foward Templates not working/showing
Greetings, I am using OTRS 6.0.30 Community Edition and I having some issues with Foward templates for a particular queue. I have created the Foward Templates and I have assigned Them in the Template-Queue option in Admin. It is only showing the Answer templates and the option to Foward is not showi...
- 01 Apr 2021, 20:20
- Forum: Help
- Topic: SLA Null for some tickets with the same details
- Replies: 1
- Views: 1236
SLA Null for some tickets with the same details
Greetings, I am noticing that some tickets with the same Service, State, Queue are missing the SLA. Example 1: The Correct form, is displaying the SLA. State: 1- Por Tratar Queue: GMI-USO Service: Incidente::2. Equipamento::2.1. Desktop e Laptop::2.1.1. Anomalia/Avaria do Equipamento SLA: 180 min = ...
- 26 Jan 2021, 14:11
- Forum: Help
- Topic: Default Email Address on Response Templates
- Replies: 1
- Views: 666
Default Email Address on Response Templates
Greetings,
Is there any way that I can have a Default Email Address on a Response Template for OTRS6 ?
If There is any free add-on that does this?
Best Regards
Is there any way that I can have a Default Email Address on a Response Template for OTRS6 ?
If There is any free add-on that does this?
Best Regards
- 20 Jan 2021, 14:25
- Forum: Help
- Topic: Dropdown fields/options stay Loading... on Firefox
- Replies: 2
- Views: 766
Re: Dropdown fields/options stay Loading... on Firefox
Did you check the system log in the admin area? Can you open the browser's developer tools (F12) and check if there are any errors in the JavaScript console? I have already checked the System log in, but now I have checked the Javsacript console on the browser and found this errors: FIREFOX_CONSOLE...
- 20 Jan 2021, 12:30
- Forum: Help
- Topic: Dropdown fields/options stay Loading... on Firefox
- Replies: 2
- Views: 766
Dropdown fields/options stay Loading... on Firefox
Greetings,
I am having problems using OTRS 6.0.30 on Firefox 68.9.0esr.
When I try to access dropdown fields it only shows the message Loading... and does not show the other options.
Can anyone help me?
Best Regards
I am having problems using OTRS 6.0.30 on Firefox 68.9.0esr.
When I try to access dropdown fields it only shows the message Loading... and does not show the other options.
Can anyone help me?
Best Regards
- 11 Dec 2020, 16:15
- Forum: Help
- Topic: Default mail recipient on OTRS 6 Templates
- Replies: 0
- Views: 1842
Default mail recipient on OTRS 6 Templates
Greetings,
Is there anyway that I can have default mail recipients on OTRS 6 Templates? Or is there another add on like the old Template X ?
Regards
Is there anyway that I can have default mail recipients on OTRS 6 Templates? Or is there another add on like the old Template X ?
Regards
- 18 Nov 2019, 14:16
- Forum: Help
- Topic: Permissions to access ticket state
- Replies: 1
- Views: 1676
Permissions to access ticket state
Greetings, I am having a problem seeing tickets in a certain state: I have 2 states with the type closed called Fechado and Fechado Automaticamente. I can see tickets that are on the state named Fechado, but when I try to open tickets with the state name Fechado Automaticamente i get this message: &...
- 07 Aug 2019, 15:59
- Forum: Geral
- Topic: Notificar Gerente com mesmo ID de Cliente
- Replies: 0
- Views: 6188
Notificar Gerente com mesmo ID de Cliente
Saudações, Tenho mais de 200 ID´s de Cliente (Customer ID), em que cada um, corresponde a uma agência/sucursal e cada um(a) tem o seu Gerente. Criamos um processo no OTRS que possui diferentes níveis de aprovação que funciona da seguinte maneira: Um utilizador da agência/sucursal, submete um ticket ...
- 07 Aug 2019, 09:57
- Forum: Help
- Topic: Notify users with the same customerID
- Replies: 2
- Views: 1430
Re: Notify users with the same customerID
Hi, Keep the manager's e-mail address in a field of the customer company record and use the DynamicFieldFromCustomerUser feature to copy the data into a dynamic field every time a ticket is created. Use this field <OTRS_TICKET_DynamicField_WhateverTheNameIs> as other recipient in the ticket notific...
- 02 Aug 2019, 16:55
- Forum: Help
- Topic: Notify users with the same customerID
- Replies: 2
- Views: 1430
Notify users with the same customerID
Hi, I have more than 200 Customer IDs (Companies) in OTRS each one referring to a specific branch. In each branch(Company) the managers(customer user) have different set of permissions for a specific Activity to view and approve (Company ticket option), a Process Ticket is created by a normal custom...
- 05 Jul 2019, 16:22
- Forum: General
- Topic: Create a customer tab to see only NEW TICKETS in CustomerTicketOverview
- Replies: 0
- Views: 2563
Create a customer tab to see only NEW TICKETS in CustomerTicketOverview
Hi,
Is it possible to create a tab in the CustomerTicketOverview for the customer to see New Tickets, like they see the Open and Closed ones?
Regards
Is it possible to create a tab in the CustomerTicketOverview for the customer to see New Tickets, like they see the Open and Closed ones?
Regards
- 07 May 2019, 09:37
- Forum: Help
- Topic: ImportExportDynamicFields Erasing all data from dynamicField
- Replies: 2
- Views: 1326
Re: ImportExportDynamicFields Erasing all data from dynamicField
First I Exported the field configuration, then I added more values. But it erased all the data.
Can you help me with the json file? what configuration should be in it?
Regards
- 03 May 2019, 12:04
- Forum: Help
- Topic: ImportExportDynamicFields Erasing all data from dynamicField
- Replies: 2
- Views: 1326
ImportExportDynamicFields Erasing all data from dynamicField
Hi, I am importing DynamicField values to a Dropdown field using ImportExportDynamicFields Add-On by OPAR but It Is erasing all previous values from the field leaving it without any value. I am importing using the following command: perl bin/otrs.Console.pl Maint::DynamicFields::Import --file Equipa...
- 12 Apr 2019, 15:57
- Forum: Help
- Topic: [SOLVED] Can't send message: 452Start mail input; end with <CRLF>.<CRLF>
- Replies: 3
- Views: 2586
[SOLVED] Can't send message: 452Start mail input; end with <CRLF>.<CRLF>
Thanks for the help everyone,
I checked the mailserver and the problem was there.
Regards
I checked the mailserver and the problem was there.
Regards
- 11 Apr 2019, 13:22
- Forum: Help
- Topic: [SOLVED] Can't send message: 452Start mail input; end with <CRLF>.<CRLF>
- Replies: 3
- Views: 2586
[SOLVED] Can't send message: 452Start mail input; end with <CRLF>.<CRLF>
Greetings,
I am having an error when sending notifications, answers or fowarding from OTRS.
In the logs I see the following message:
Can't send message: 452Start mail input; end with <CRLF>.<CRLF>
Regards
I am having an error when sending notifications, answers or fowarding from OTRS.
In the logs I see the following message:
Can't send message: 452Start mail input; end with <CRLF>.<CRLF>
Regards
- 28 Mar 2019, 15:53
- Forum: Help
- Topic: Import DynamicFields
- Replies: 10
- Views: 3152
- 28 Mar 2019, 14:50
- Forum: Help
- Topic: Import DynamicFields
- Replies: 10
- Views: 3152
- 28 Mar 2019, 11:19
- Forum: Help
- Topic: Import DynamicFields
- Replies: 10
- Views: 3152
Import DynamicFields
Hi,
I did export DynamicFields sucessfully, Now I Imported the changed file with the same format but no changes were made.
What am I missing?
Can Anyone Help me?
Best Regards
I did export DynamicFields sucessfully, Now I Imported the changed file with the same format but no changes were made.
What am I missing?
Can Anyone Help me?
Best Regards
- 28 Mar 2019, 11:18
- Forum: Help
- Topic: Import DynamicFields
- Replies: 10
- Views: 3152
Import DynamicField
Hi,
I did export DynamicFields sucessfully, Now I Imported the changed file with the same format but no changes were made.
What am I missing?
Can Anyone Help me?
Regards
I did export DynamicFields sucessfully, Now I Imported the changed file with the same format but no changes were made.
What am I missing?
Can Anyone Help me?
Regards
- 20 Nov 2018, 09:17
- Forum: Ayuda
- Topic: Crear nuevas acciones "personalizadas"
- Replies: 0
- Views: 8203
Crear nuevas acciones "personalizadas"
Saludos,
Me gustaría saber si es posible crear una nueva acción como CustomerTicketProcess, CustomerTicketMessage, CustomerTicketOverview, etc.
Si es así, ¿cómo puedo hacer esto?
Saludos
Me gustaría saber si es posible crear una nueva acción como CustomerTicketProcess, CustomerTicketMessage, CustomerTicketOverview, etc.
Si es así, ¿cómo puedo hacer esto?
Saludos
- 20 Nov 2018, 09:17
- Forum: General
- Topic: Crear nuevas acciones "personalizadas"
- Replies: 1
- Views: 6346
Crear nuevas acciones "personalizadas"
Saludos,
Me gustaría saber si es posible crear una nueva acción como CustomerTicketProcess, CustomerTicketMessage, CustomerTicketOverview, etc.
Si es así, ¿cómo puedo hacer esto?
Saludos
Me gustaría saber si es posible crear una nueva acción como CustomerTicketProcess, CustomerTicketMessage, CustomerTicketOverview, etc.
Si es así, ¿cómo puedo hacer esto?
Saludos
- 20 Nov 2018, 09:13
- Forum: Hilfe
- Topic: Neue "Benutzerdefinierte" Aktionen erstellen
- Replies: 4
- Views: 2226
Neue "Benutzerdefinierte" Aktionen erstellen
Schöne Grüße,
Ich würde gerne wissen, ob es möglich ist, eine neue Aktion wie CustomerTicketProcess, CustomerTicketMessage, CustomerTicketOverview usw. zu erstellen.
Wenn ja, wie kann ich das machen?
Grüße
Ich würde gerne wissen, ob es möglich ist, eine neue Aktion wie CustomerTicketProcess, CustomerTicketMessage, CustomerTicketOverview usw. zu erstellen.
Wenn ja, wie kann ich das machen?
Grüße
- 20 Nov 2018, 09:13
- Forum: Hilfe
- Topic: Neue "Benutzerdefinierte" Aktionen erstellen
- Replies: 4
- Views: 2226
Neue "Benutzerdefinierte" Aktionen erstellen
Schöne Grüße,
Ich würde gerne wissen, ob es möglich ist, eine neue Aktion wie CustomerTicketProcess, CustomerTicketMessage, CustomerTicketOverview usw. zu erstellen.
Wenn ja, wie kann ich das machen?
Grüße
Ich würde gerne wissen, ob es möglich ist, eine neue Aktion wie CustomerTicketProcess, CustomerTicketMessage, CustomerTicketOverview usw. zu erstellen.
Wenn ja, wie kann ich das machen?
Grüße
- 15 Nov 2018, 16:04
- Forum: General
- Topic: Create new "Custom" Actions
- Replies: 0
- Views: 2023
Create new "Custom" Actions
Greetings,
I would like to know if it is possible to create a new action like CustomerTicketProcess,CustomerTicketMessage,CustomerTicketOverview, etc.
If yes, how can I do this?
Regards
I would like to know if it is possible to create a new action like CustomerTicketProcess,CustomerTicketMessage,CustomerTicketOverview, etc.
If yes, how can I do this?
Regards
- 15 Nov 2018, 16:04
- Forum: Developers
- Topic: Create new "Custom" Actions
- Replies: 2
- Views: 7716
Create new "Custom" Actions
Greetings,
I would like to know if it is possible to create a new(custom) action like CustomerTicketProcess,CustomerTicketMessage,CustomerTicketOverview, etc.
If yes, how can I do this?
Regards
I would like to know if it is possible to create a new(custom) action like CustomerTicketProcess,CustomerTicketMessage,CustomerTicketOverview, etc.
If yes, how can I do this?
Regards
- 15 Oct 2018, 09:31
- Forum: Help
- Topic: Assign Services By CustomerID
- Replies: 1
- Views: 1027
Assign Services By CustomerID
Hi, I would like to know if it is possible to assign services using CustormerID. If Yes, How can I do it? I tried using the following details on a ACL: Properties >Frontend >Action: CustormerTicketMessage >Ticket >Type: [RegExp]Solicitação de Serviço Possible >Ticket >Service: [RegExp]Solicitação de...
- 15 Oct 2018, 09:31
- Forum: General
- Topic: Assign Services By CustomerID
- Replies: 0
- Views: 1954
Assign Services By CustomerID
Hi, I would like to know if it is possible to assign services using CustormerID. If Yes, How can I do it? I tried using the following details on a ACL: Properties >Frontend >Action: CustormerTicketMessage >Ticket >Type: [RegExp]Solicitação de Serviço Possible >Ticket >Service: [RegExp]Solicitação de...