Znuny Open Source Ticketsystem

Boa tarde pessoal, Tenho um ACL que utiliza campo dinâmico, para os Tickets via Web e Telefone funcionam normalmente, mas por algum motivo que ainda não consegui entender não funcionam nos Tickets via processo. Inicialmente a ACL era a seguinte: $Self->{TicketAcl}->{'001-ACL-CentroCustoTI'} = { Prop...

root wrote:Looks fine so far for me, but I remeber there was a bug: https://bugs.otrs.org/show_bug.cgi?id=12110
but this one should be fixed in your version. Can you double check your version?

I'm using the version 5.0.16

I also tried to set the ACL in the Config.pm file This way works fine in the Web and Phone Ticket, but not in the in the Process Ticket $Self->{TicketAcl}->{'001-ACL-CentroCustoTI'} = { Properties => { DynamicField => { DynamicField_centrocusto => ['TI-RJ'], } }, Possible => { Ticket => { Type => ['...

Still the same error

No lucky, same problem. The new ACL: http://www.imageno.com/thumbs/20170321/8drx46na8gn5.jpg I dont know if it's relevant, but the system really seems to ignore the DynamicField in the Process Ticket. When I pick the Ticket Type I can see a quick animation in the Service Dropdown field, like the ACL...

Right, let me give a try then I post the results

hmm I see... Im kinda new to the OTRS, but assuming the ACLs work for Web Ticket shouldnt it work the same way for the process ticket? I mean, the "second filter" (ACLs 03 and 04) works fine in both cases, the problem seems to be with the Dynamic Field or something related to it and only f...

Sure, my system is in portuguese but I think you cant get the idea by the field names ACL 1 and 2, filter the department http://www.imageno.com/thumbs/20170321/hbrm3h6dq3es.jpg http://www.imageno.com/thumbs/20170321/j8a58jxwxjpw.jpg ACL 3 and 4, filter the services http://www.imageno.com/thumbs/2017...

Hey guys Here's my scenario... I have 4 ACLs working together, the first two of them check a DynamicField where the customer is suposed to choose the Department that will respond the ticket, and based on his selection hes gonna be able to pick only the Type (ie.: Incident, Service Request,...) that ...

Hey guys Here's my scenario, I have a few Types on the system (Incident, Service Request, Change Request,...) that I already linked to my Services with ServiceTicketType Addon. But what I need is a kind of real time filter to show to the costumer only the Services related to the Type that was select...