Znuny and ((OTRS)) Community Edition

What do you mean by "evaluating" ?

IMO, there is many company which use OTRS with O365 mailbox, if you do not implement OAuth 2.0, we will need to find another ticketing solution, or OTRS is for the moment the best we tested ( about 8 software tested ).

Hi, I didn't find another topic on this subject : Microsoft will stop the support of POP and IMAP protocols to pull emails. Does OTRS will support OAuth 2.0 before October 13th 2020 ? Do you have a roadmap on this ? https://developer.microsoft.com/en-us/graph/blogs/end-of-support-for-basic-authentic...

Ok, we update manually the ZZZAuto.pm file to match the new HTML path.

When we set all the files and start a reconfiguration we face this error : Is the migration from V4 to V5 can have failed without any error message ?

Hello, We are facing an issue with OTRS v6, when we load a ticket in our web brower we face an "Network error", so I had a look in apache2 logs and founds errors below RequestURI: /otrs/index.pl Traceback (6617): Module: Kernel::Output::HTML::Layout::Ticket::AgentCustomerViewTable Line: 33...

We know we need to upgrade but currently the server do not allow because we have lack of space on our HDD.
So I will try the next week to upgrade.

Hello,

We use the version 4.0.5 and since the installation no one installed patch.

When I switch in SMTP I face : Message: SMTP authentication failed: 500Command unknown: 'AUTH' When I switch in SMTPS : Message: Can't connect to smtp.office365.com Even if change the port. Ps : It seem that some specific partners can't receive our messages, we tried 3 times thid day to send an emai...

Hello, I contact you about an issue we are facing, currently we are using OTRS 4 with 4 different mailbox on Office 365. Since the beginning we face time to time an error when we send an email via OTRS in replying to a customer : Message: SMTP authentication failed I had a look on Google and found h...