Hello,
does anyone know if there is a way to display a rich text editor for a dynamic textarea field ?
Search found 17 matches
- 14 Apr 2020, 14:13
- Forum: Help
- Topic: rich text editor for a dynamic field
- Replies: 1
- Views: 840
- 21 Jan 2020, 17:22
- Forum: Help
- Topic: How to implement the creation of a complex index into sopm-file?
- Replies: 2
- Views: 931
Re: How to implement the creation of a complex index into sopm-file?
Thanks a lot!
It works!.
It works!.
- 21 Jan 2020, 15:58
- Forum: Help
- Topic: How to implement the creation of a complex index into sopm-file?
- Replies: 2
- Views: 931
How to implement the creation of a complex index into sopm-file?
Hello, I wrote a module TicketExtraData For this module I ctreated a ticket_extra_data table with an extra_data field of type JSONB Now I want to implement the creation of an index for this field in a sopm-file. create index ticket_extra_data_gin ON "ticket_extra_data" USING GIN ( to_tsvec...
- 12 Dec 2019, 17:08
- Forum: Help
- Topic: How to use CodePolicy?
- Replies: 3
- Views: 1986
Re: How to use CodePolicy?
Hello Emin, thanks you for your reply. The fact is that the modules that we use were written at different times by different programmers. Thus, the code does not have a uniform style, but I want it to be. And since some modules still need to be rewritten, now is the best time to introduce a unified ...
- 12 Dec 2019, 13:41
- Forum: Help
- Topic: How to use CodePolicy?
- Replies: 3
- Views: 1986
How to use CodePolicy?
Now I'm migrating from OTRS 4 to OTRS 6. I have several own modules. I rewrote them for OTRS 6 and I decided to check them using CodePolicy Well, I check my module ./bin/otrs.CodePolicy.pl -f Kernel/System/Image.pm and get the output: Found OTRS version 6.0 This module seems to be copyrighted by xxx...
- 05 Nov 2019, 15:31
- Forum: Developers
- Topic: Threads and SchedulerCronTaskManager.
- Replies: 1
- Views: 2389
Re: Threads and SchedulerCronTaskManager.
Well, it works like a charm!
In single mode, the program works for about 6 hours.
In multithreaded mode, the program works about 2 hours.
In single mode, the program works for about 6 hours.
In multithreaded mode, the program works about 2 hours.
- 28 Oct 2019, 13:51
- Forum: Developers
- Topic: Threads and SchedulerCronTaskManager.
- Replies: 1
- Views: 2389
Threads and SchedulerCronTaskManager.
Hi!
I want to write a module for SchedulerCronTaskManager.
The module will process a large amount of data.
And since my task is well parallelized, I'd like to use threads to do it.
So, if I use threads in my module, will it work correctly when called through SchedulerCronTaskManager?
I want to write a module for SchedulerCronTaskManager.
The module will process a large amount of data.
And since my task is well parallelized, I'd like to use threads to do it.
So, if I use threads in my module, will it work correctly when called through SchedulerCronTaskManager?
- 06 Aug 2019, 08:32
- Forum: Developers
- Topic: add owner name in note on owner change
- Replies: 3
- Views: 3331
Re: add owner name in note on owner change
You should use the Ticket Notification Management.
Create a new notification with the TicketOwnerUpdate event.
Create a new notification with the TicketOwnerUpdate event.
- 21 May 2019, 09:07
- Forum: Developers
- Topic: OTRS 5 and transaction?
- Replies: 1
- Views: 2401
OTRS 5 and transaction?
Hi,
does anyone know if OTRS uses transactions to work with the DB?
does anyone know if OTRS uses transactions to work with the DB?
- 16 Apr 2019, 16:10
- Forum: Developers
- Topic: Email routing based on ticket type
- Replies: 4
- Views: 3449
Re: Email routing based on ticket type
Perhaps you should use the GenericsAgent.
- 04 Apr 2019, 08:27
- Forum: Help
- Topic: Change the date format
- Replies: 3
- Views: 2291
Re: Change the date format
Sure. Here is a possible solution: viewtopic.php?t=28560
- 25 Mar 2019, 15:14
- Forum: Developers
- Topic: Creating my own action for tickets
- Replies: 0
- Views: 3859
Creating my own action for tickets
Hi I want to create a my own action for tickets and display the corresponding button on the AgentTicketZoom screen. Well, I created the corresponding XML config file. But I have some problem. If I name my action as AgentNewActionName, everything works fine and button appears in the actions list. But...
- 06 Mar 2019, 08:36
- Forum: Помощь
- Topic: otrs.Daemon.pl: using SSL support of Net::SMTP 2.31 instead of SSLGlue
- Replies: 4
- Views: 18837
Re: otrs.Daemon.pl: using SSL support of Net::SMTP 2.31 instead of SSLGlue
Это баг:
https://bugs.otrs.org/show_bug.cgi?id=12334
Можно попробовать вот это применить:
viewtopic.php?t=33532
https://bugs.otrs.org/show_bug.cgi?id=12334
Можно попробовать вот это применить:
viewtopic.php?t=33532
- 22 Nov 2018, 14:25
- Forum: Общие вопросы
- Topic: Мониторинг времени состояний заявки
- Replies: 2
- Views: 52332
Re: Мониторинг времени состояний заявки
Штатных средств нету.
Но ОТРС фиксирует все переходы между состояниями, поэтому можно самостоятельно дописать соответствующий функционал.
Но ОТРС фиксирует все переходы между состояниями, поэтому можно самостоятельно дописать соответствующий функционал.
- 21 Nov 2018, 10:16
- Forum: Делимся опытом
- Topic: Нагрузочное тестирование OTRS и оптимизация производительности
- Replies: 1
- Views: 132742
Re: Нагрузочное тестирование OTRS и оптимизация производительности
Тест уж очень сильно искусственный но как стартовый вариант пойдет. 100 клиентов и 1000 тикетов для выбранного вами стенда - это очень мало. Все ваши данные успешно помещаются в кэш, поэтому нагрузки на систему с такими исходными данными практически никакой не будет. Вы наберите базу гигов на 100. Д...
- 21 Nov 2018, 08:16
- Forum: Developers
- Topic: OTRS 5 calendar API
- Replies: 3
- Views: 4724
Re: OTRS 5 calendar API
Well. I have a script that checks the status of some tickets and sends notifications depending on their state. I also have a calendar. So, I'd like this script to work according to this calendar. Currently I run the script via cron with complex schedule. I see, that OTRS 6 have a Calendar module but...
- 20 Nov 2018, 17:19
- Forum: Developers
- Topic: OTRS 5 calendar API
- Replies: 3
- Views: 4724
OTRS 5 calendar API
Hi,
does OTRS 5 have a calendar API?
does OTRS 5 have a calendar API?