Znuny Open Source Ticketsystem

Try this configuration:
http://trinityhome.org/Home/index.php?w ... ront_id=18
and
https://serverfault.com/questions/96448 ... otrs-admin

You write the obvious.
That is why I ask because I need to have full control over the topic - I have to send a notification with a specific topic and that's it.
TicketID is in content and this must be enough.
If I change Ticket :: SubjectFormat it will apply to the whole system and I need it with ...

Hello,
I need remove [ticketHook#0000] from subject in sending email from Ticket Notification (applies to one notification only).
Do you have any idea?

Hey,
I didn't find a solution to my problem ...
I modified the /otrs/Kernel/Config/Files/XML/Ticket.xml file - I copied the "Note" menu and changed it to "Note External"

In administration I have:
note_admin_menu.JPG
In the agent I have:
note_agent_menu.JPG
This is ok.
But I need:
- "Note ...

There are no holidays, although they are added to the calendar.
How to change it?

Like this ?

Hello @ll,
Is it possible to visable all queues in OTRS (even empty ones, without any task)?
I found "Ticket::Frontend::AgentTicketQueue###HideEmptyQueues" but this is not the case, because it displays even fewer queues.
How to view all exist queues?
Thank you in advance for hints

It WORKS

Hello,
I create dynamic field: CustomerManager (witch Agents name)
Add to Kernel/Config.pm
$Self->{CustomerCompany} = {
....
Map => [
....
[ 'DynamicField_CustomerManager', undef, 'CustomerManager', 0, 0, 'dynamic_field', undef, 0 ],

It works:
CustomerManager01.PNG

How to add this field to ...

Use Group or GroupRo.
Add group "admin" in Configuration Frontend::Navigation###AgentCustomerInformationCenter###001-Framework - only this group can access.

For 6 Version:

myToolBarTicketHours.pm
Modify (current_date):

SQL => 'SELECT sum(time_unit) FROM time_accounting WHERE DATE(create_time) = current_date AND create_by = ?',


If You have time in DD:HH:MM add in file:

sub Min2String
{
use integer;
my $min = shift;
return "$min" if $min < 60 ...

I have an unusual problem.
Problem: The same agent assigns the task 3 times to another agent - no info to whom.
I need to add a note to whom Ticket has been assigned in the subject or content when changing the Agent. How to do it?
question_one.PNG

Changes in variables do not give a result ...