Znuny Open Source Ticketsystem

Hi all,

I'm trying the following but i find Dynamic fields and other options rather confusing.
We have multiple Queue's and there is one queue where i want to be able to differentiate between types like : "issues, projects, . . ."
The tickets in that queue need to have a default type but i want to ...

Well the thought behind it is that we want to inform our customers with a message like "sorry we were not able to get back to you within 24h, it is busier then usual " kind of message.
This happens from time to time and we would like to have the option to be able to use this.

ouh alright thanks, i might have clinged to hard on the "EventModulePost###9600" ^^

Hi Roy,

Could it be possible that "Ticket::EventModulePost###9600-TicketDynamicFieldDefault" is not available in OTRS 5?

I cannot seem to find it and the only documentation i can find on it talks about OTRS 6?

Hey thanks Roy for the help.

I wasnt really sure that i would be able to get that with DynamicFields.
I'll get into it and try out!

Hi guy's

I am kinda new to OTRS but i am looking for certain feature of which i am pretty sure it exists among OTRS but cannot seem to find what it might be.
At the moment we send an autoresponse to every single new ticket that gets made. This we would like to keep.
Above that we would like to send ...