Search found 2 matches
- 27 May 2021, 09:06
- Forum: Help
- Topic: How to install FAQ Knowledge Base addon on Community 5.0.16
- Replies: 1
- Views: 735
How to install FAQ Knowledge Base addon on Community 5.0.16
Hi There, As the OTRS ftp site was shut down, which was the original source mentioned in posts to retrieve addons to install, I do not find clearly where to get the FAQ addon for my OTRS version: 5.0.15. There is a github, but no procedure or documentation what version to install on OTRS 5.0.16: its...
- 18 Jul 2019, 11:23
- Forum: Help
- Topic: Follow-up from ticket number in Raw Body not working ? PostMaster::CheckFollowUpModule###0500-RawEmail
- Replies: 0
- Views: 2592
Follow-up from ticket number in Raw Body not working ? PostMaster::CheckFollowUpModule###0500-RawEmail
Hello, I read about 20 topics on this plus the doc but can't manage to make it work. My case is standard and taken care of I am 99% sure: I receive an external system e-mail with ticket number in the body and a static Subject that I can not change, I want to have the OTRS Postmaster or Filter recogn...