Search found 13 matches
- 07 Jun 2021, 16:31
- Forum: Developers
- Topic: OTRS Ticket View Abnormality
- Replies: 0
- Views: 5485
OTRS Ticket View Abnormality
Hi, I am facing some Article view abnormality for mail tickets. We haven't updated the Otrs version or patch event there is no update is configuration. When i replicate the same tickets and data in our staging environment it was working fine. So data being sent over the mail is seem to be fine. The ...
- 07 Jun 2021, 16:19
- Forum: Developers
- Topic: OTRS Ticket View Abnormality
- Replies: 0
- Views: 5059
OTRS Ticket View Abnormality
Hi, I am facing some Article view abnormality for mail tickets. We haven't updated the Otrs version or patch event there is no update is configuration. When i replicate the same tickets and data in our staging environment it was working fine. So data being sent over the mail is seem to be fine. The ...
- 07 Jun 2021, 16:11
- Forum: Developers
- Topic: Otrs integration with SmartSheet
- Replies: 2
- Views: 5189
Re: Otrs integration with SmartSheet
Hi, Sorry for replying late here. Let me rephrase my question here. I want to integrate Smartsheet with OTRS but there is no integration connector available for OTRS and Smartsheet. So, I do have some php WebServices that we are using for our internal OTRS Report system and i want to use that report...
- 24 Feb 2021, 08:08
- Forum: Developers
- Topic: Otrs integration with SmartSheet
- Replies: 2
- Views: 5189
Otrs integration with SmartSheet
Hi All, I want to integrate OTRS with SmartSheet to get ticket related data. I have created Apis in php to get ticket related data in JSON format to integrate with smartsheet. Kindly let me know if we can integrate directly through pl files. I am a newbie here and has limited knowledge of OTRS. Than...
- 12 Aug 2020, 11:48
- Forum: Developers
- Topic: Otrs Custom button in ticket Zoom screen
- Replies: 3
- Views: 3710
Re: Otrs Custom button in ticket Zoom screen
Hi,
I have fixed the issue. Turned out in Ticket::Frontend::AgentTicketAwaiting###State i was using state from ticket_state instead i should use it from ticket_state_type table(DB).
Thank You for your kind help.
I have fixed the issue. Turned out in Ticket::Frontend::AgentTicketAwaiting###State i was using state from ticket_state instead i should use it from ticket_state_type table(DB).
Thank You for your kind help.
- 12 Aug 2020, 09:02
- Forum: Developers
- Topic: Otrs Custom button in ticket Zoom screen
- Replies: 3
- Views: 3710
Re: Otrs Custom button in ticket Zoom screen
Thank you for suggestion. I have updated my xml file. But still i am facing issue. <Setting Name="Ticket::Frontend::MenuModule###510-Awaiting Customer Response" Required="0" Valid="1"> <Description Translatable="1">Shows a link in the menu to set ticket in Awa...
- 11 Aug 2020, 12:33
- Forum: Developers
- Topic: Otrs Custom button in ticket Zoom screen
- Replies: 3
- Views: 3710
Otrs Custom button in ticket Zoom screen
Hi I tried to create a new button in ticket zoom screen like pending & close button. All the scenarios are working correct except "new state" field is not populating status. 1. CustomButton.xml in /Kernel/Config/Files/XML <Setting Name="Ticket::Frontend::MenuModule###510-Awaiting ...
- 19 Aug 2019, 09:49
- Forum: Developers
- Topic: ticket create problem
- Replies: 4
- Views: 2727
Re: ticket create problem
Hi
Thankyou i'll try this.
Thankyou i'll try this.
- 19 Aug 2019, 09:47
- Forum: Help
- Topic: Ticket can't reopen
- Replies: 0
- Views: 2123
Ticket can't reopen
Hi
My ticket not able to reopen after close by mail.
I have ticket up follow up option to possible also. but not succeed.
My ticket not able to reopen after close by mail.
I have ticket up follow up option to possible also. but not succeed.
- 14 Aug 2019, 16:24
- Forum: Help
- Topic: How can I reopen tickets?
- Replies: 7
- Views: 2623
Re: How can I reopen tickets?
I have the same problem ....
I have ticket follow up option possible
But tickets will not reopen of a close ticket.
I have ticket follow up option possible
But tickets will not reopen of a close ticket.
- 14 Aug 2019, 13:42
- Forum: Help
- Topic: client denied by server
- Replies: 0
- Views: 1640
client denied by server
Hi I was able to login to my otrs admin panel. But due to some db changes not deflected in admin panel after importing prod db i deleted cache as well as session. After that i am getting 500 internal server error. After checking error log i have got this can anyone plesae help me in that. [Wed Aug 1...
- 13 Aug 2019, 09:43
- Forum: Developers
- Topic: ticket create problem
- Replies: 4
- Views: 2727
Re: ticket create problem
Hi,
Thanks for your response. But can i change in the same web services api for create ticket or do i have to change everything.
I am completely new to it.
Thanks in advance
Thanks for your response. But can i change in the same web services api for create ticket or do i have to change everything.
I am completely new to it.
Thanks in advance
- 13 Aug 2019, 09:11
- Forum: Developers
- Topic: ticket create problem
- Replies: 4
- Views: 2727
ticket create problem
Hi,
I was getting problem with creating ticket with rpc.pl for otrs5. then i get to know that i should use generic interface beacuse otrs was upgraded to 6. But i have no idea how to use it. Can anyone help me in that.
Note: I am new to perl..
Thanks
Ekta
I was getting problem with creating ticket with rpc.pl for otrs5. then i get to know that i should use generic interface beacuse otrs was upgraded to 6. But i have no idea how to use it. Can anyone help me in that.
Note: I am new to perl..
Thanks
Ekta