Znuny and ((OTRS)) Community Edition

maro584

Does anybody have a good guide how to configure mod_auth_mellon for OTRS?

maro584

One more question before closing a topic. How to configure a webserver to retrieve and pass this header: $ENV{REMOTE_USER} or $ENV{HTTP_REMOTE_USER} I think this is not a case for only OTRS version 7 ;) In few other topics on this forum I saw that forum users somehow find a solution for this problem...

maro584

Many thanks for clue. If OTRS version 7 is not a topic here on this forum you can move this thread to trash.

maro584

Hello all, I am trying to implement SSO for OTRS to do that I have add in Config.pm following lines: $Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth'; $Self->{LoginURL} = 'https://<some url>/otrs/index.pl'; $Self->{LogoutURL} = 'https://<some url>/otrs/index.pl'; After implementing this...

maro584

Is anybody know how to configure mail sending when connection to DB will go down? If it is not a feature of OTRS then send logs is good also.

maro584

Thanks for also version 6

maro584

I have found a solution So I will share it for community: In your process ticket you have to create a sequence flow action with TicketCreate. Link shows the required and optional parameters: https://doc.otrs.com/doc/api/otrs/7.0/Perl/Kernel/System/ProcessManagement/Modules/TicketCreate.pm.html The s...

maro584

Do you have any tutorial or well explained topic for it?

maro584

It works for phone ticket and email ticket. Which is great.

But how to do that in process ticket? There is no option there to split an article.

maro584

Hello Everyoody is somebody know how to create a new ticket from existing ticket?

maro584

Old topic but I will put a resolution here, maybe someone will use it. OTRS user did not have permision to perl modules. Below commands solves a problem.

cd /usr/local/share/perl5
find . -type d -exec chmod 0755 {} +

Thanks for help and suggestions.

maro584

Execute 'cpan' as root user and run the initial configuration. Finally, execute 'install Module:Name' and you're good to go. You don't need to install anything into otrs/Custom. uid=0(root) gid=0(root) groups=0(root) cpan install Moo Reading '/root/.cpan/Metadata' Database was generated on Tue, 07 ...

maro584

When I am installing modules as root than their are not available for other users. I have Installed the mentioned above modules as root user and when I have run a scripts/DBUpdate-to-6.pl script then I ahev got an error that those modules are not install or their are not in @INC. I have installed th...

maro584

Hey somebody know why when I am trying to install Moo module via cpan as otrs user I have got this: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! +!! ERROR: Can't create '/usr/local/share/man/man3' Do not have write permissions on '/usr/local/share/man/man3' !!!!!!!!!!!!!!!!...

maro584

To install perl modules I have used this command echo 'eval $(perl -I$HOME/perl5/lib/perl5 -Mlocal::lib)' >>~/.bashrc then run cpan shell this way perl -MCPAN -Mlocal::lib -e shell As I had the same problem like in this topic: https://www.perlmonks.org/?replies=1;displaytype=print;node_id=967116

maro584

During an update I have installed modules from thread for both users, root and otrs. To make sure I have do the command above for root user, the result is the same.

One thing bothers me, why otrs user do not have access to that .pm file from apache logs. Maybe this is a case?

maro584

Code: Select all

bash-4.2$ whoami
otrs
bash-4.2$ cpan Module::Runtime
Reading '/opt/otrs/.cpan/Metadata'
  Database was generated on Fri, 03 Apr 2020 11:41:03 GMT
Module::Runtime is up to date (0.016).

maro584

Hello everybody, I have update an OTRS from version 6.0.15 to 6.0.27 during the whole update procedure I have forund only one problem with Moo.pm, but I have solved this using this thread: https://forums.otterhub.org/viewtopic.php?f=62&t=41579 After a quick module installation I have continued a...

maro584

Unfortunatelly it is not working as I thought, something is going wrong.

Now in the the table customer_user there are a users from AD but no password in pw column. Does anybody know what is wrong here?

maro584

Hello there,

Lastly I made some few changes in configuration, after that I can not create a ticket from customerportal view. After choosing a type in new ticket form I can not choose nothing in To filed.

maro584

Yes, you have right, silly me

I have tested this script, and yes it duplicate a users from ldap to DB.

I think we can close a topic and enjoy this solution

Have a happy quarantine

maro584

One more thing , support for the same problem advise me something like below, so I will share it and maybe it helps anybody in any case: //But is there any way to configure ldap authentication of customers that customers will be stored in db? you can use the script /opt/otrs/scripts/contrib/otrs.Syn...

maro584

You suggent to put in field: CustomerID => 'customer_id', Some name of customerID but it will caused that all customers will have the same customerId and a effect of thi will be that every customer user will have a ability to see all of the tickets. What I want to achieve is that all customers will ...

maro584

There is no sync In all version of OTRS? Maybe with some background there will be easier to find a solution. I have a lot of customers on my OTRS instance who is authenticating via LDAP. All of that users - because they are authenticating via LDAP - have a CustomerID as their mail mentioned in AD, o...

maro584

Hello Guys, Finally I have made a proper configuration of LDAP for our OTRS instance but unfortunatelly when any customer is logging in to customer view he has not leave any entry or trace in DB. Do you know how to configure LDAP authentcation to duplicate customers in the database? I made a configu...

maro584

Ok thanks for reply Guys.

maro584

But When I am creating a new note from Ticket customer view I see that there is no option to add recipients, there is just option for priority and next state.

maro584

Thanks Guys for answers

maro584

Hello there, When I am creating a new Ticket as a customer I can choose a Queue, after ticket creation in the first note I see in the header of a note, field "To" with queue name. But when I created a second note in the header of created note there is no any "To" field . Is there...

maro584

Hello there,

After creation of ticket by lets say Customer1 is there any way to add a new customer like Customer2 by a Customer1?

Customer are authenticate via LDAP so the CustomerID by default is their email address.

Thanks for any answers.

maro584

Hello everybody, I have cofigure a proper accounts for SMTP protocol and also for IMAP, but I have receiving in System Log following error: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx OTRS-otrs.Console.pl-Maint::Email::...

maro584

I am attaching a screen:

maro584

Another problems occurs after package installation.
1. I can only copy a note to some other ticket, there is no any actions like delete or move.
2. Mentioned above actions I can do only for one note which is the first not in the ticket.

maro584

Ok I have found a solution to my problem with package installation.

I had to configure a proxy on OTRS GUI, without that my OTRS could not update a list of packages and I think that without that also not install a new not verified packages.

maro584

Thanks for quick reply.

When I am trying to install it via Package manager I got this: [Please Check an attachement]

maro584

Hello Everybody, My question is, how to split multiple articles and create a new ticket with that articles. For example, we have ticketA: TicketA = { Article1 Article2 Article3 Article4 } And I would like to Devide this ticket to two tickets: TicketA will remain with 2 articles and TicketB will get ...

maro584

Thanks for the sources

According to the main problem is somebody has a problems with add-on installation in OTRS 6.0.24?

maro584

Unfortunatelly, it does not change a result of instalation of module.

I have attached a scrren from installation page:

One question should we threat a downloaded .opm file from site https://otrsaddons.com/products/ticketattachments as a third party module? Isn't it a official otrs website?

maro584

This is my first post on the forum so firstlly I would like to say "Hello" to everybody here. :) When I am trying to install an TicketAttachments add-on on my OTRS 6.0.24 like in the instruction: https://otrsaddons.com/products/ticketattachments Nothing happens. In the step 5. of the above...

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