Znuny and ((OTRS)) Community Edition

For everyone who wants to know how it works. https://doc.znuny.org/doc/manual/admin/6.0/en/html/email-settings.html (Via Command Line Program and Procmail (otrs.Console.pl Maint::PostMaster::Read)) Thank you guys */5 * * * * cat doc/sample_mails/test-Email-utf8.box | bin/otrs.Console.pl Maint::PostM...

Hey Guy,
how can i create monthly tickets automatically ? I want to have the same ticket every month. Like a reminder.
Because my system uses SSO, I don't want to create a shell script with a username and password in clear text and start it via CronJob. Do you have any other ideas ?

But how do I get the TicketIDs of all new tickets with the TicketSearch Connector?
iam currently not getting a error or result.

Hello, is it possible to use the TicketSearch function to query all open tickets and to display the ticket numbers? I get no error and no result. My user has all rights to all queues. Ive tried the following: Result: "HASH" should show the ticket number. *https://doc.otrs.com/doc/api/otrs/...

The dynamic field outside the ticket works for me. Thank you guys.

It is not necessary to do that but better practice. My script is still working fine to add a new article to my Ticket but the Dynamic Field is not changing his value. On the other hand, the status can easily be changed from open to new. If you want to try this script you only have to change $uri, $u...

Hello, can someone tell me the right syntax for updating dynamic fields via the powershell. This code works for me but there is no error message or updated dynamic filed. $uri = "https://mySite/otrs/nph-genericinterface.pl/Webservice/TestOne/TicketUpdate/1234?" $user = 'Username' $pass = '...

Hallo zusammen, wir wollen OTRS 7 installieren und haben dafür alle Perl Module via CPAN installiert. Wenn wir den EnvironmentCheck als Root ausführen sind alle Module installiert. Wenn wir den EnvironmentCheck als OTRS Nutzer ausführen sind Module teilweise nicht installiert. Wo liegt unser Problem?