Znuny and ((OTRS)) Community Edition

I will be grateful if you can describe how to return the "Reply" field. Hi, Don't be offended, without a use case I can't offer an alternative and the solution is: start your editor and change the code. - Roy When the recipient doesn't confirm that he has received the auto-reply message (...

Please tell me more about it. Where exactly and what code need to be changed?
Thank you.

Hello Roy.
Thanks for your message.
This answer should receive a client who opened the ticket. In this way, we need to answer in certain cases that it makes no sense to describe here.
I will be grateful if you can describe how to return the "Reply" field.
Thanks for any help!

Hello colleagues! We use OTRS 6.0.6 After the update disappeared the opportunity to respond in an automatic response that the system sends to the user's first message. Now there are such fields. Mark | Plain | Format | Message log | Print | Split. How can I add the "Reply" field? Very grat...