Search found 3 matches
- 28 Nov 2021, 22:34
- Forum: Help
- Topic: OTRS grafana integration
- Replies: 0
- Views: 2431
OTRS grafana integration
Hi I would like to integrate OTRS with Grafana via web Service in the admin tab but there is no Documentation on how to do It. Can someone help me? Thank you
- 25 Nov 2021, 21:35
- Forum: Help
- Topic: generic agent filter
- Replies: 2
- Views: 577
Re: generic agent filter
I noticed that for words longer than 31 characters, it doesn't work. If I have something like this in the subject:
aaaaaaaaaaaaaaakeywordaaaaaaaaaaaaaaaaa
and i search for the word "keyword" within that long word, it doesn't work.
aaaaaaaaaaaaaaakeywordaaaaaaaaaaaaaaaaa
and i search for the word "keyword" within that long word, it doesn't work.
- 23 Nov 2021, 17:33
- Forum: Help
- Topic: generic agent filter
- Replies: 2
- Views: 577
generic agent filter
Hi, I am trying to use the generic agent to do some actions on all of the tickets that have a specific keyword in the subject. It works but sometimes it doesn't but I don't know why. Let us assume that "cat" appears somewhere in the subject: for example "the cat is on the table"....