Hallo Florian,
vielen Dank für die Bugmeldung. Aktuell haben wir keine Lösung, wie wir dies deaktivieren können. Ich habe es an die Entwickler gemeldet und melde mich, wenn wir eine Fix haben.
Viele Grüße und frohes Fest,
Kai
Search found 10 matches
- 22 Dec 2023, 12:46
- Forum: Hilfe
- Topic: iFrame bei Einfügen von Link mittels Ctrl+V seit Znuny 6.5.5 und CKEditor Update
- Replies: 3
- Views: 1425
- 15 Sep 2023, 15:19
- Forum: Help
- Topic: Error upgrading from 6.4.5 to 6.5.1
- Replies: 15
- Views: 4578
Re: Error upgrading from 6.4.5 to 6.5.1
Hi, to solve this issue, please run in the Znuny home directory the following command: bin/otrs.Console.pl Maint::Config::Rebuild --cleanup Then execute the upgrade script again. @giacomos: in the file ./Config/Files/ZZZAAuto.pm are your current settings saved - to change this file to change setting...
- 12 Jul 2022, 21:49
- Forum: Help
- Topic: Status View/Queue View is loading very slowly, probably after merging tickets
- Replies: 0
- Views: 2945
Status View/Queue View is loading very slowly, probably after merging tickets
Hi, in our system is the Status View (AgentTicketStatusView) very slowly loading, it takes 17-23 seconds (in average 19 seconds, I activated performance log for that). AgentTicketQueue is loading faster, 9-18 seconds (but also slower than before). In case of the medium/large view (AgentTicketStatusV...
- 27 Jun 2022, 14:49
- Forum: Help
- Topic: After upgrading to Znuny 6.3.3 error: There was an error executing Execute() in Kernel::System::Console::Command::Maint…
- Replies: 24
- Views: 3105
Re: After upgrading to Znuny 6.3.3 error: There was an error executing Execute() in Kernel::System::Console::Command::Ma
Hi, thanks to everyone for the joint efforts to solve the problem! I'm just wondering why kivide hadn't the problem, when he made a clean test install (with (6.3.x, as far as I think)? I marked it bold in the answer below. Regards, Kai Hi, we are getting the same "error" message after upgr...
- 11 May 2022, 13:47
- Forum: Help
- Topic: After upgrading to Znuny 6.3.3 error: There was an error executing Execute() in Kernel::System::Console::Command::Maint…
- Replies: 24
- Views: 3105
Re: After upgrading to Znuny 6.3.3 error: There was an error executing Execute() in Kernel::System::Console::Command::Ma
Further remark: before upgrading to 6.3.1 we sometimes got "Error: Timeout of 600 seconds reached, killing child process!". In this cases emails indeed were not fetched. I did investigations on this about two years ago and didn't found a proper solution. But as emails were read fine in th...
- 10 May 2022, 22:28
- Forum: Help
- Topic: After upgrading to Znuny 6.3.3 error: There was an error executing Execute() in Kernel::System::Console::Command::Maint…
- Replies: 24
- Views: 3105
After upgrading to Znuny 6.3.3 error: There was an error executing Execute() in Kernel::System::Console::Command::Maint…
Hi, after upgrading to Znuny 6.3.3 (from 6.2.1), we get the following error: ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.16.3 OS: linux Time: Tue May 10 18:26:25 2022 Message: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster...
- 10 May 2022, 19:01
- Forum: General
- Topic: Error: Missing Kernel::System::Calendar::Plugin::Ticket
- Replies: 4
- Views: 1400
Re: Error: Missing Kernel::System::Calendar::Plugin::Ticket
Problem is solved.
There was still a file /root/opt/otrs/Kernel/Config/Files/XML/OTRSAppointmentCalendar.xml, which caused the problem.
Thanks to Roy!
There was still a file /root/opt/otrs/Kernel/Config/Files/XML/OTRSAppointmentCalendar.xml, which caused the problem.
Thanks to Roy!
- 01 May 2022, 19:06
- Forum: General
- Topic: Error: Missing Kernel::System::Calendar::Plugin::Ticket
- Replies: 4
- Views: 1400
Re: Error: Missing Kernel::System::Calendar::Plugin::Ticket
In our case, the problem still exists (with Znuny 6.3.3). The settings in the sysconfig "Core::AppointmentCalendar::Plugin" navigation path looks like you can see in the attachment. Looks for me like this change in one of the .xml files wasn't properly adopted by the migration script. The ...
- 16 Apr 2022, 10:08
- Forum: Help
- Topic: Addon "SortByLastContact": Column for last customer contact is empty
- Replies: 2
- Views: 349
Re: Addon "SortByLastContact": Column for last customer contact is empty
Hey,
no, I didn't use the param. I used it now after revert to a snapshot and installing the package again – unfortunately, it doesn't work.
no, I didn't use the param. I used it now after revert to a snapshot and installing the package again – unfortunately, it doesn't work.
- 15 Apr 2022, 22:33
- Forum: Help
- Topic: Addon "SortByLastContact": Column for last customer contact is empty
- Replies: 2
- Views: 349
Addon "SortByLastContact": Column for last customer contact is empty
Hi, I think the addon SortByLastContact sounds like it's very helpful – but it's just not working for me. The respective column in the AgentTicketStatusView (for example) is empty. Of course, I executed "bin/otrs.Console.pl Znuny::SortByLastContact", to update the last contact time for all...