Znuny and ((OTRS)) Community Edition

Hello A nasty surprise when I got back from vacation this morning: my znuny server sent me 20,000 emails in about 15 days for a simple problem with the DateTime::TimeZone module. Here are the contents of the various e-mails OTRS Scheduler Daemon SystemConfigurationSyncManager: ConfigurationDeploySyn...

Hi, and thank you very much, your intervention allowed me to solve the problem. I was using IMAPTLS and switching to IMAPS enabled znuny to communicate with the mailbox again. It's strange, though, because with 6.3, at the beginning, znuny communicated with the mailbox using IMAPTLS and it didn't wo...

hello Sorry to bother you again, but I'm at a dead end. I successfully upgraded Znuny to the latest version 6.5, but now I have a problem with the link to the 365 mailbox dedicated to znuny. The system can't read the mailbox, doesn't automatically renew the tokens (manually it works when I enter the...

Hello and thank you

this was indeed what was blocking the update

thank you

Hello

I still can't update znuny because of this error that persists

how to solve this error?

Thank you

Ok thank you

so I'll look for the origin elsewhere.

It's true that I forgot to mention that I'm running Debian 11. And the commands: "service dovecot status" and "service postfix status" returns "unit service.postfix could not be found" and "unit service.dovecot could not be found" In/etc/ postfix and dovecot a...

Hello Following an update of my UTM my Znuny server v6.3 (with IP 172.16.0.83) is blocked by my IPS service: Deny src_ip=172.16.0.83 dst_ip=172.16.0.254 pr=icmp src_port= dst_port= src_intf=Lan server dst_intf=Firebox msg=blocked sites (reason = IPS autoblock: rule id=1135986) pckt_len=84 ttl=64 pol...

Hi

After more than 1 week of operation, I have no more communication problems and everything is green in Communication log.

Thanks for your patience

Ok so i know which one it is

Thank you

After trial and error I finally got Znuny working again :-o So it finally reads the mail in the mailbox support@domain.com and create tickets I think the problem is that the admin email is not support@domain.com but admin@domain.com, and admin@domain.com is the address of a standard mailing list use...

Hello Well, I worked on it and it's not going very well :( the following command gives me this: su -c "/opt/otrs/bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch" -s /bin/bash otrs Spawning child process to fetch incoming messages from mail accounts... outlook.office365.com (IMAPTLS...

hi I have about the same info on the command: su -c "/opt/otrs/bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug" -s /bin/bash otrs Spawning child process to fetch incoming messages from mail accounts... outlook.office365.com (IMAPTLS)... IMAPTLS: Connection to outlook.office...

Hi

No I haven't seen it, I'll go and check it out

Edit:

Well indeed I have, it seems to me, a little problem:
How to know which line to delete and especially how to delete it because I did not see a delete function ?

Postmaster only uses the main box

Hi, this is the errors i have in system logs into znuny web interface Thu Mar 30 08:40:22 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select: Thu Mar 30 08:30:22 2023 (Europe/Paris) error OTRS-otrs.Con...

up
please can someone help me ?

Hello Just now, after a reboot, I opened znuny and I saw a yellow banner with "token has expired". So I clicked on it and then clicked on "request new token" After doing it, I have no more error message, the Oauth2 part is ok as the screenshot shows https://zupimages.net/up/23/13...

gsalin wrote: ↑13 Mar 2023, 11:28 Hi,
I think the error message is quite explicit : "Message: /etc/ssl/certs not writable!"

Gérald

Hello

It may be explicit, but it has been set up like this for more than a month and I still get the same message

Up

Hello So the implementation of this configuration has solved a part of the problem since now it is a question of setting up the link with the 0365 mailbox So I configured znuny but when I validate the link I get this error message: AADSTS50011: The redirect URI 'http://otrs.domain.com/otrs/get-oauth...

after several days of hard work, I finally have the configuration that works for an apache reverseproxy. so here it is for those who want it: First of all you must not touch HttpType, you must stay in http . <VirtualHost *:80> ServerName otrs.domain.lan ServerAlias otrs.domain.com RedirectMatch ^/$ ...

Hello I use znuny 6.3 and I have been using otrs for a long time in http version with a local .lan address. I followed the official tutorial and went to modify the configuration of znuny as shown in the screenshot https://zupimages.net/up/23/05/dhju.jpg I went to configure my reverse proxy (which wo...

Hi Indeed the SMIME configuration was in place but not activated, But I still have an error :-? /opt# su - otrs $ scripts/MigrateToZnuny6_4.pl Migration started ... Checking requirements ... Requirement check for: Check required Perl version ... Requirement check for: Check required database version...

Hello I have an error message when I update znuny 6.3.4 to 6.4.5 I follow the following tutorial: https://doc.znuny.org/manual/releases/installupdate/update/update-6.4.html and here are all my command lines with at the end the error on the command: scripts/MigrateToZnuny6_4.pl systemctl stop apache2...

Hello

Well, I don't understand, I just let the weekend pass since I wasn't working, and this morning, back at the office, the interface had changed by itself and I have Znuny 6.1 instead of OTRS Community Edition.
Sorry for the inconvenience

Hello I just updated my old version of otrs community edition 6.0.35 to znuny 6.1 following this tutorial https://doc.znuny.org/manual/releases/installupdate/update/update-6.1.html My server is on Debian 11. Everything went well during the installation and execution of MigrateToZnuny6_1.pl But I hav...

Hello
Ok, I'll do it differently and open a new topic
Thank you

Hello Sorry to come back to you so late, but I've been very sick (covid) Here I am again, ready to try to set up a solution As I always keep track of what I do on my servers here is how I updated OTRS 6.0.35 to OTRS 6.0.37 shell> mkdir /home/user/backup_otrs_config shell> /etc/init.d/cron stop shell...

OK so to be clear, as I had not seen this story of fork, I am blocked and therefore can not do anything with my server (since I am also blocked with oauth2) The only solution would be to reinstall everything from scratch with the znuny version for example if I want to stay with the otrs interface th...

Hello to all I'm an old OTRS user (I've been using it for 6-7 years) so I've always used only the free opensource version ,and I've only updated the versions when they were available, that's why I only have v6.0.35 and I've upgraded to community 6.0.37. Now if there is a possibility to upgrade from ...

Hello I have been using OTRS for a few years and until Monday I was running debian 10 with OTRS 6.0.35. As I saw that Oauth2 had been implemented in OTRS I made an update First an upgrade from debian 10 to debian 11 then an upgrade from OTRS 6.0.35 to 6.0.37 But I have a problem when configuring oau...