Znuny and ((OTRS)) Community Edition

Thank you Roy!
Testing now, but this seems exactly what I was hoping for.

Thanks Roy, That I understand. The flow at the moment for us is that open tickets need following up. Pending tickets don't. Agents thus don't use several places to know what to follow up on. Changing that flow will lead to mistakes for us. So I was hoping I would be able to push the state to open on...

Good day, I noticed the "transfer notice" on tickets. It allows us to post a notice in a linked ticket. It now allows us to communicate between queues. :-D I couldn't find anything on this in the documentation (perhaps that's on me) and I'm wondering if it could do something. At the moment...

Took me a little while to configure/set up. But it works as it should. Now I have a dynamic field with the ticket ID. When I click it the external ticket opens with the correct URL. Responses are tracked the way it should. Nice. Znuny (OTRS) is so much more configurable then other ticketing systems....

skullz wrote: ↑03 Apr 2024, 12:49 Perhaps you are looking at ExternalTicketNumber Recognition features as describe here https://doc.znuny.org/znuny_lts/annexes ... index.html

You are exactly right, sorry that I totally missed that.
That's simply what I need.

Good day, I'm looking for a way to overcome limitations of external ticket systems and want to run an idea by you. Znuny seems to be one of the few ticketing systems smart enough to actually be able to respond to mail using the original subject. This means that if an external ticket system sends a m...

Hi Flo,

Unfortunatly, not every customer is the same.
Notes exist ofcourse, but they are not perfect. ( a plugin existed to show notifications on contacts or customers, but it's not perfect ).

Good day, Somethimes I have tickets that take to long. Agents keep on logging time on it and handle the ticket wrong. They know they should escalate when a ticket has too many minutes, but they tend to forget :) Can I make Znuny notify someone when a ticket has too many minutes logged on it? Or can ...

I stopped manually refreshing the tokens.
I think you are right and I can safely ignore this...

Thanks for your response!

Hi, I'm switching from basic authentication to Modern Authentication in my Znuny (6.4.5) setup. Sending/receiving mails works fine. But every few days, I get the notification that The token has expired. All I have to do at that point, is click on the notification, press, "request new token"...

Good day, I'm looking for some input on upgrading Znuny from version 6.4.5 to the latest 6.5 release. In the past week I've done the upgrades from 6.0 up to 6.4.5. (And on 6.4.5 I have no issues) The OS is Debian 11. My installation currently has the FAQ plugin active, no others. Upgrading to 6.5 is...