Znuny and ((OTRS)) Community Edition

That's very interesting, I don't seem to have any custom packages that should interfere with Ticket followups... https://i.imgur.com/ms1ZHQ6.png As for CheckFollowUpModule everything seems like it should be. https://i.imgur.com/BIDr1Yj.png I really haven't modified much, no files in "Custom/Ker...

I don't understand. When I have ticket open with ID [Ticket#12345], then when someone random writes to my OTRS and includes "[Ticket#12345]" in subject or body, then OTRS still creates new ticket. How can I make it so that doesn't matter who writes to OTRS email, when that person includes ...

Hey! I've checked FollowUp settings and if I'm not mistaken, then FollowUp assumes that people reply to the initial message that was sent by OTRS. However, what happens when user sends new e-mail, just containing OTRS TicketNumber and no additional email headers? And when that user is not the user w...

Hello! I would like to merge a ticket with another ticket based on TicketNumber, doesn't matter who the sender is. So, for example, if I have a ticket [Ticket#12345] and someone sends an email and has that [Ticket#12345] in email subject OR body and that ticket is OPEN (or other open statuses, pendi...