Znuny and ((OTRS)) Community Edition

Hi, danke für die Antwort, der Codeblock vom ersten Post kommt von einem bestehenden Ticket mit gesetzter CustomerID, sollte in dem Array mehr Information drinnen stehen? Generic::Tunnel liefert leider das gleiche Ergebnis. Eventuell hiflts, hier das PHP-Skript von der Gegenstelle wo ich den Request...

Hallo, ich versuche ein Dropdown Free Field zu erstellen. Das greift auf einen Webservice zu um eine Liste der Möglichkeiten zu erhalten. Gibt es hier auch eine Möglichkeit Informationen zum Ticket (Ticketnummer, Customer, ...?) an den Webservice zu übermitteln? Derzeit kommt beim Klick ins Dropdown...

Hi thanks,

is it possible to activate this via Javascript or template? Where would I add this? I guess it's similar to adding another custom link in the artcle view?

best regards

Hi,

right now only for "real" E-Mail tickets the forward button is shown, is it possible to show it also for every other ticket/article? I haven't found it in the system configuration.

br

I solved it, X-OTRS-FollowUp-Title was not in the PostmasterX-Header setting. Works now, thanks!

Hi, X-OTRS-FollowUp-Title does not show up in the communication log. Other X-OTRS-* do show up: Kernel::System::PostMaster::FollowUp Pending time update via 'X-OTRS-FollowUp-State-PendingTime'! State-PendingTime: +60m. 13/12/2023 14:00:21 Kernel::System::PostMaster::FollowUp X-OTRS-FollowUp-State: p...

Hi Roy, thanks for responding. this is a followup mail to an existing ticket. My workflow is as follows: Icinga sends a mail to Znuny with "WARNING" or "CRITICAL". If the checked service goes to "OK" another mail is sent as reply to the original mail. This is done by se...

Hi, I am using Znuny 6.5.4 I am under the assumption that the X-OTRS-FollowUp-Title header will change the title of the ticket. However, this does not happen, the title will stay the same as it was when the ticked was initally created. Mails are delivered via bin/otrs.Console.pl Maint::PostMaster::R...