Znuny and ((OTRS)) Community Edition

The problem is that the perl-homedir RPM sets up a local::lib for all users, including root, so any modules installed as root get installed to its local::lib instead of the global sitelib as expected.

Redhat system repositories do not provide all the modules and versions required by Znuny. It is almost impossible to provide such modules using system repositories/rpm packages. We have to add/update it manually.

When I run AdminSupportDataCollector it uses my Perl modules that come with the base Perl installation from the repository.
It ignores my Perl modules that I downloaded from CPAN for the OTRS user.
When I run the script manually it works correctly.

I did it a few days ago. I executed otrs.Console.pl Maint::Cache::Delete also. It didn't help.
Should I delete any temp directory?

Hello, Support Data Collector module in my Znuny instillation shows different perl modules versions. On my user "otrs" account - otrs.CheckModules.pl script shows the correct values but Support Data Collector module shows the wrong valuse. My Znuny installation uses "otrs" user. ...

I thought this wasn't needed between 6.5.x versions.
Now I did it and it works.
Thank you very much for your help!

Piotr

Hello,
after 6.5.4. to 6.5.6 update I have a text field instead of the old wysiwyg editor.
When I want for example to close the ticket I see HTML code instead of a classic editor.
How to fix it?
Could you help me?