Znuny and ((OTRS)) Community Edition

thanks for the answers. At the moment we don't need it after all. If it should become topical again, i will try it via notifications.

Thank you very much Roy. Adding "Customer" to "Ticket::Frontend::CustomerTicketSearch###SearchCSVData" in Sysconfig solved my problem.

Hello, we use Znuny 6.5. One of our customer has asked if it is possible to send all outgoing mails for a certain queue from our Znuny-system to a defined external mailaddress as cc (e.g. all outgoing mails (auto-replies and agent-replies) from the queue "testqueue" should also be sent as ...

Hello, we are using Znuny 6.5 and my questions are related to the customer portal. Is it possible to add an additional column in the "Tickets" "CompanyTickets" view? For example, one of our customers would like to see the "Priority" of the ticket here. Or is it possible...