Znuny Open Source Ticketsystem

Thanks for the input...I appreciate it.

I fixed the state name....that of course helped.
I am still getting the follow up e-mails like crazy, where do I edit/change the agent data so that I can have it send followups notifications to a different e-mail? Am I wrong, isn't it just looping the same info...send info to the support e-mail ...

Crythias,

I tried what you suggested. According to the log it doesn't look like the system is tying to send messages to the agent any longer but I am still getting multiple follow up emails. Please see above post, I posted the log entries and how I have it setup. Again, thanks for you insight.

Thanks for the reply...I really appreciate it!! I changed the customer settings that had the same e-mail as my system (support@scoutns.com) to "invlaid"; however, the issue is still occuring.
This is how I have it setup. Support@scoutns.com is my system address, I have this for my incoming and ...

Hey guys,

I am new to OTRS so forgive inexperience. I got is installed on a windows box and for the most part it's working great. My problem is for every ticket that is created, I end up getting swamped by system follow up e-mails. I'm talking hundreds, so needless to say I messed something up ...