Znuny Open Source Ticketsystem

I think I've tracked it down to the fact I had 2 LDAP sources and it might be stalling out with a sizelimit exceeded? I removed them and went back to DB backend and the mails come in immediately. I have a filter for user objects as well as I changed the max count from 200 to 10000 and then to a lowe...

With OpenSuSE 11.3, for service accounts you need to edit /etc/shadow and make sure "otrs:!:14421:0:99999:7:::" is changed to "otrs:*:14421:0:99999:7:::". I guess service accounts in 11.3 need *. So the cron jobs are running but still stalling with the IMAP component..

With respect to the cron jobs seemingly not running - I did a crontab -l -u otrs and all of the stuff from /opt/otrs/var/cron seem to be in there... I have the postmastermailbox setup to run every minute and dump to a file (even with -d 1). But that file is not being created... so I can only assume ...

Changed to a Linux IMAP server (running IMAPS only), just to rule out incompatibility with the GroupWise IA IMAP server: NOTICE: PostMasterMailbox.pl is already running but is starting again! [...System/MailAccount/IMAPS.pm line 49 in sub new] waiting for socket ready [...System/MailAccount/IMAPS.pm...

Also from the otrs.log: [Mon Jan 24 09:43:30 2011][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (xxx.domain/5505)! [Mon Jan 24 09:43:30 2011][Debug][Kernel::System::EmailParser::GetMessageBody][513] It's a plain (not mime) email! [Mon Jan 2...

Morning, Having a lot of trouble getting IMAP mail retrieval working with OTRS. Started out with a Windows 2008 R2 x64 box running OTRS 3.05. App was working perfect with the exception that mail could not be consistently retrieved from my IMAP accounts. To rule Windows out I put it now on the follow...