Znuny Open Source Ticketsystem

At the minimum uncomment

$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

Ok thanks for the info.

I removed the comment before that and it is still giving me the same message: "Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid."

Everything else ...

Hello all,

I am in the process of doing a fresh install of OTRS 3.0.7 on CentOS 5. I have gotten LDAP *partially* working, but not to my satisfaction. What I would like to be able to happen is for the agents to automatically be added to the OTRS database when they sign in. From my understanding of ...

If they are getting alerts, it is either because they have personal notifications turned on for Queue C or Notification (Event) includes all agents.

I figured it out!

Thank you for your reply. I know I had checked over the notification settings about a hundred times and everything was setup ...

Hello there,

I have setup a new queue and group for a separate department, we will call this Group and Queue C. We currently have 2 departments that are setup in OTRS with agents, groups A and B. All of a sudden now, when someone submits a ticket to this NEW queue C, group B is also getting Email ...