Znuny Open Source Ticketsystem

Hello all, Can someone please take a look at the following query and let me know what I'm doing wrong. It supposed to show all tickets regardless if they have attachments are closed or open. The query works fine but it only brings the last two columns. SELECT t.id AS ID, t.tn AS 'Ticket No.', t.titl...

Guys, I need some help to figure out what's wrong with my installation. I'm using MySQL (lates stable release) in a Win SVR2008 64bit box. I can access my DB from ODBC fine from both 64/32bit versions of obdc. I can see the login pages (agent/customer) but the systems keeps showing "SessionID i...

Has anyone figure out this behavior? I'm having the same problem. After assigning a new owner to the ticket, it tries to go back (redirect) to the index.pl. The only thing is that is trying to do it on the same pop-up window from where you transfer the owner. If I take the ownership of a ticket to m...

Thanks for your reply. I check the Default.pm and indeed I was able the change things. But still... isn't the Sysconfig panel just for that? to make all the necessary changes with out going file by file making changes. Using the windows install I did have the chance to change everything. Is there a ...

I have successfully configure OTRS using IIS 7 and MS SQL 2008. I can login, create agents and customers. But when I try to change anything regarding the Framework (e.j. ProductName) it just keep the default settings. Permissions are ok I guess since I created the agents and they can access the syst...