Thanks for your comments.
Giulio, as far as i can see the "watch" functionality doesn't generate any emails.
Diginin, I believe the "articlecreate" event covers ther creation of new tickets but not the rest of the events in the life of a ticket.
I wonder if there is any documentation on what the ...
Search found 2 matches
- 17 Oct 2011, 18:00
- Forum: Help
- Topic: Email based notifications to all agents for ticket activity
- Replies: 4
- Views: 2250
- 16 Sep 2011, 16:06
- Forum: Help
- Topic: Email based notifications to all agents for ticket activity
- Replies: 4
- Views: 2250
Email based notifications to all agents for ticket activity
Hi all,
We have a small IT company and have been using OTRS for 3 months or so. It does everything we could hope for and are looking forward to building an ITIL framework around it in the future. At this point in time we would like for all our staff (agents) to be emailed about changes to tickets ...
We have a small IT company and have been using OTRS for 3 months or so. It does everything we could hope for and are looking forward to building an ITIL framework around it in the future. At this point in time we would like for all our staff (agents) to be emailed about changes to tickets ...