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GenericAgent - TicketStateUpdate

Last post by poncho « 28 Aug 2018, 19:12
Replies: 10
by steste123 » 12 Sep 2017, 13:47

10 Replies

7133 Views

Last post by poncho
28 Aug 2018, 19:12
Mehr als 1 Email bei Kunden

Last post by MaSchm « 28 Aug 2018, 07:42
Replies: 3
by MaSchm » 27 Aug 2018, 14:41

3 Replies

1923 Views

Last post by MaSchm
28 Aug 2018, 07:42
Eskalation 30 Minuten früher, was ist da los?

Last post by ilange « 23 Aug 2018, 16:03

by ilange » 23 Aug 2018, 16:03

0 Replies

1478 Views

Last post by ilange
23 Aug 2018, 16:03
Auf Ticket antworten, per E-Mail als Antwort auf Benachrichtigung

Last post by jojo « 23 Aug 2018, 14:35
Replies: 3
by nafetsreuab » 23 Aug 2018, 10:49

3 Replies

2330 Views

Last post by jojo
23 Aug 2018, 14:35
Customer sieht Tickets in Unterqueues nicht

Last post by Pasce1203 « 22 Aug 2018, 14:00
Replies: 2
by Pasce1203 » 22 Aug 2018, 13:29

2 Replies

1247 Views

Last post by Pasce1203
22 Aug 2018, 14:00
SLA Benachrichtigungen abblilden.

Last post by wurzel « 22 Aug 2018, 09:54
Replies: 3
by brainbug » 21 Aug 2018, 16:24

3 Replies

1404 Views

Last post by wurzel
22 Aug 2018, 09:54
bekomme mail delivery Tickets

Last post by wurzel « 20 Aug 2018, 20:01
Replies: 2
by otrscheat » 17 Aug 2018, 22:06

2 Replies

1734 Views

Last post by wurzel
20 Aug 2018, 20:01
Ticketbenachrichtigung bei Beobachtung

Last post by wurzel « 20 Aug 2018, 19:58
Replies: 1
by otrscheat » 20 Aug 2018, 17:19

1 Replies

875 Views

Last post by wurzel
20 Aug 2018, 19:58
OTRS6 alle Agenten bei Besitzerwechsel sichtbar

Last post by RIAIngo « 20 Aug 2018, 11:42
Replies: 2
by RIAIngo » 13 Aug 2018, 15:18

2 Replies

1715 Views

Last post by RIAIngo
20 Aug 2018, 11:42
Postmaster-Filter: UND-Verknüpfung innerhalb eines Suchfeldes möglich?

Last post by Nagrach « 20 Aug 2018, 10:59
Replies: 8
by Nagrach » 15 Aug 2018, 11:03

8 Replies

3000 Views

Last post by Nagrach
20 Aug 2018, 10:59
Ticket Bearbeitungszeit messen. Wie?

Last post by zzz « 20 Aug 2018, 08:25
Replies: 8
by w3sp » 08 Aug 2018, 08:45

8 Replies

3463 Views

Last post by zzz
20 Aug 2018, 08:25
User von Server-Console aus in Admin-Gruppe schieben

Last post by OhTeeErrEss « 17 Aug 2018, 15:27
Replies: 8
by OhTeeErrEss » 14 Aug 2018, 15:11

8 Replies

3126 Views

Last post by OhTeeErrEss
17 Aug 2018, 15:27
[WON'T FIX] Article Type in GenericJob einbinden

Last post by root « 17 Aug 2018, 11:54
Replies: 1
by MaSchm » 17 Aug 2018, 11:47

1 Replies

1236 Views

Last post by root
17 Aug 2018, 11:54
Firmen Tickets ohne Zuordnung sehen.

Last post by Vinc « 17 Aug 2018, 09:52
Replies: 1
by Vinc » 06 Jul 2018, 15:41

1 Replies

4879 Views

Last post by Vinc
17 Aug 2018, 09:52
Matching auf Multiselect Dynamic Fields bei Aktivitäts-Übergängen

Last post by Fnry « 15 Aug 2018, 15:04
Replies: 2
by Fnry » 06 Dec 2017, 16:26

2 Replies

2311 Views

Last post by Fnry
15 Aug 2018, 15:04
Berechtigung zum Ticket Schließen separat vergeben

Last post by w3sp « 15 Aug 2018, 14:42
Replies: 8
by w3sp » 09 Jul 2018, 08:27

8 Replies

6881 Views

Last post by w3sp
15 Aug 2018, 14:42
OTRS ODBC View für Customer Daten

Last post by jbormann « 13 Aug 2018, 14:48
Replies: 2
by jbormann » 13 Aug 2018, 14:07

2 Replies

1046 Views

Last post by jbormann
13 Aug 2018, 14:48
QuickClose ausblenden wenn Ticket gesperrt

Last post by TicketFarmer « 13 Aug 2018, 08:04
Replies: 6
by TicketFarmer » 08 Aug 2018, 15:39

6 Replies

2804 Views

Last post by TicketFarmer
13 Aug 2018, 08:04
ACL - Nächster Ticket Status nach Ticket schließen

Last post by jojo « 10 Aug 2018, 11:40
Replies: 1
by anlohman » 10 Aug 2018, 11:22

1 Replies

972 Views

Last post by jojo
10 Aug 2018, 11:40
[Gelöst] Can't locate Kernel/System/Ticket/Event/ArticleSearchIndex.pm

Last post by pfipf « 09 Aug 2018, 12:28
Replies: 3
by pfipf » 07 Aug 2018, 10:31

3 Replies

2601 Views

Last post by pfipf
09 Aug 2018, 12:28
Lösungszeit zufällig? [solved]

Last post by ilange « 09 Aug 2018, 10:48
Replies: 10
by ilange » 07 Aug 2018, 09:22

10 Replies

3228 Views

Last post by ilange
09 Aug 2018, 10:48
MailAccountFetch - Child process exited with errors

Last post by mstrd308 « 07 Aug 2018, 13:57

by mstrd308 » 07 Aug 2018, 13:57

0 Replies

1743 Views

Last post by mstrd308
07 Aug 2018, 13:57
Ticket-Übersicht nach Queues - Queue wird nicht angezeigt

Last post by Lorsay « 07 Aug 2018, 11:05
Replies: 1
by lltarget » 06 Aug 2018, 14:03

1 Replies

1012 Views

Last post by Lorsay
07 Aug 2018, 11:05
[GELÖST] Login nicht mehr möglich / Anmeldebutton ohne Funktion

Last post by Sahhak « 06 Aug 2018, 09:16
Replies: 1
by Sahhak » 06 Aug 2018, 08:44

1 Replies

4303 Views

Last post by Sahhak
06 Aug 2018, 09:16
Generic Interface - CreateTicket

Last post by root « 06 Aug 2018, 09:09
Replies: 1
by DHSBernhard » 06 Aug 2018, 08:51

1 Replies

743 Views

Last post by root
06 Aug 2018, 09:09
EMail Ticket via GenericInterface

Last post by DHSBernhard « 06 Aug 2018, 08:27
Replies: 6
by DHSBernhard » 05 Aug 2018, 16:15

6 Replies

2189 Views

Last post by DHSBernhard
06 Aug 2018, 08:27
Statistiken mit verschiedenen Betreffen

Last post by OrangeC « 06 Aug 2018, 08:07

by OrangeC » 06 Aug 2018, 08:07

0 Replies

1552 Views

Last post by OrangeC
06 Aug 2018, 08:07
Eskalation nach Ablauf vom Wartestatus?

Last post by jojo « 02 Aug 2018, 12:28
Replies: 1
by ilange » 02 Aug 2018, 11:55

1 Replies

1038 Views

Last post by jojo
02 Aug 2018, 12:28
OTRS ändert Reaktions- und Aktualisierungszeit (solved)

Last post by ilange « 02 Aug 2018, 11:43
Replies: 14
by ilange » 02 Aug 2018, 10:21

14 Replies

4095 Views

Last post by ilange
02 Aug 2018, 11:43
AgentTicketClose Status als Pflichfeld

Last post by chri33i « 02 Aug 2018, 08:52

by chri33i » 02 Aug 2018, 08:52

0 Replies

1780 Views

Last post by chri33i
02 Aug 2018, 08:52
Postmaster Filter-Verwaltung - Multifilter nicht möglich?

Last post by Netsn00p « 01 Aug 2018, 12:28
Replies: 2
by Netsn00p » 23 Jul 2018, 11:57

2 Replies

2834 Views

Last post by Netsn00p
01 Aug 2018, 12:28
Customer ID umschlüsseln

Last post by reneeb « 01 Aug 2018, 11:10
Replies: 1
by hschinnenburg » 01 Aug 2018, 10:54

1 Replies

1315 Views

Last post by reneeb
01 Aug 2018, 11:10
Statistik - Age Spalte

Last post by jojo « 31 Jul 2018, 16:03
Replies: 5
by tuxtom » 27 Jul 2018, 07:45

5 Replies

3081 Views

Last post by jojo
31 Jul 2018, 16:03
FollowUp Mails setzen den Status manchmal nicht auf open zurück

Last post by eeleater « 31 Jul 2018, 15:29
Replies: 2
by eeleater » 05 Jul 2018, 11:00

2 Replies

2556 Views

Last post by eeleater
31 Jul 2018, 15:29
Automatische Antwort funktioniert nicht

Last post by phackert « 31 Jul 2018, 14:03
Replies: 4
by phackert » 31 Jul 2018, 13:08

4 Replies

2221 Views

Last post by phackert
31 Jul 2018, 14:03
FollowUp Funktion erzeugt 2 identische Meldungen

Last post by Eisele « 31 Jul 2018, 14:02
Replies: 6
by Eisele » 31 Jul 2018, 10:18

6 Replies

2117 Views

Last post by Eisele
31 Jul 2018, 14:02
Upgrade von 5 (Debian) auf 6 (SuSE)

Last post by Tamerlain « 30 Jul 2018, 17:17
Replies: 11
by Tamerlain » 24 Jul 2018, 17:51

11 Replies

5486 Views

Last post by Tamerlain
30 Jul 2018, 17:17
Upgrade von 5 auf 6 Eigenes Seitenwidget verschwunden

Last post by Tamerlain « 30 Jul 2018, 13:10
Replies: 9
by Tamerlain » 19 Jul 2018, 16:08

9 Replies

4943 Views

Last post by Tamerlain
30 Jul 2018, 13:10
Ticket::Frontend::AgentTicketSearch

Last post by reneeb « 30 Jul 2018, 12:09
Replies: 1
by willipolin » 19 Jul 2018, 15:52

1 Replies

4669 Views

Last post by reneeb
30 Jul 2018, 12:09
Wiederkehrendes (langsames) SQL

Last post by reneeb « 30 Jul 2018, 11:58
Replies: 1
by Schojo » 19 Jul 2018, 14:20

1 Replies

4303 Views

Last post by reneeb
30 Jul 2018, 11:58
individuellen Report erstellen

Last post by Eisele « 25 Jul 2018, 08:53
Replies: 14
by Eisele » 20 Jul 2018, 07:58

14 Replies

6644 Views

Last post by Eisele
25 Jul 2018, 08:53
[Gelöst] Zuordnung von E-Mail-Aliasen zu Kundenbenutzern

Last post by pfipf « 23 Jul 2018, 12:26
Replies: 2
by pfipf » 10 Jul 2018, 10:20

2 Replies

3368 Views

Last post by pfipf
23 Jul 2018, 12:26
AgentITSMConfigItemZoom verknüpfte Configitem minimiert anzeigen

Last post by NancyL « 23 Jul 2018, 09:48

by NancyL » 23 Jul 2018, 09:48

0 Replies

3521 Views

Last post by NancyL
23 Jul 2018, 09:48
Systemkonfiguration teilw. ausgegraut <SOLVED>

Last post by willipolin « 20 Jul 2018, 12:51
Replies: 3
by willipolin » 18 Jul 2018, 20:01

3 Replies

2790 Views

Last post by willipolin
20 Jul 2018, 12:51
[gelöst]Reihenfolge der Dashlets fehlerhaft

Last post by dlarisch « 20 Jul 2018, 07:11
Replies: 7
by dlarisch » 18 Jul 2018, 15:39

7 Replies

3568 Views

Last post by dlarisch
20 Jul 2018, 07:11
Verständnisfrage: Reportfelder "Erstantwortzeit in Minuten" und "Lösungszeit in Minuten"

Last post by root « 19 Jul 2018, 19:55
Replies: 3
by ChristopherB » 19 Jul 2018, 13:03

3 Replies

2538 Views

Last post by root
19 Jul 2018, 19:55
Namenanzeige in der Queue-Übersicht

Last post by Lorsay « 12 Jul 2018, 13:05
Replies: 7
by Lorsay » 28 Jun 2018, 11:54

7 Replies

5536 Views

Last post by Lorsay
12 Jul 2018, 13:05
Kundenbenutzer Verwaltung

Last post by jojo « 12 Jul 2018, 11:30
Replies: 1
by Jury » 12 Jul 2018, 11:16

1 Replies

2647 Views

Last post by jojo
12 Jul 2018, 11:30
Agenten Ticket-Sperre Obergrenze

Last post by Ziege « 11 Jul 2018, 15:48

by Ziege » 11 Jul 2018, 15:48

0 Replies

5505 Views

Last post by Ziege
11 Jul 2018, 15:48
Template oder vorgeschriebener Body für Customer

Last post by zzz « 11 Jul 2018, 13:29
Replies: 24
by sukr4m » 28 Jun 2018, 16:17

24 Replies

12104 Views

Last post by zzz
11 Jul 2018, 13:29

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