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Package repository ftp.otrs.org

Last post by skullz « 19 Feb 2021, 14:44
Replies: 3
by root » 19 Feb 2021, 12:06

3 Replies

67243 Views

Last post by skullz
19 Feb 2021, 14:44
Community Edition

Last post by jbaptiste « 05 Apr 2021, 01:23
Replies: 10
by root » 06 Jan 2021, 15:55

10 Replies

73379 Views

Last post by jbaptiste
05 Apr 2021, 01:23
Support Master Post

Last post by crythias « 10 Dec 2013, 07:39
Replies: 6
by crythias » 23 Jun 2012, 09:35

6 Replies

195878 Views

Last post by crythias
10 Dec 2013, 07:39

Topics

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Last post

Template for customers new ticket

Last post by nedmaj « 16 Mar 2017, 15:09
Replies: 3
by nhughes » 14 Mar 2017, 22:09

3 Replies

2076 Views

Last post by nedmaj
16 Mar 2017, 15:09
Add a button or link into a ticket overview to take the ownership

Last post by Gl3d50N « 15 Mar 2017, 16:05
Replies: 10
by Chakr » 28 Feb 2017, 17:08

10 Replies

4955 Views

Last post by Gl3d50N
15 Mar 2017, 16:05
Procmail Configuration for OTRS

Last post by jojo « 15 Mar 2017, 11:29
Replies: 6
by sakul123 » 14 Mar 2017, 07:26

6 Replies

2530 Views

Last post by jojo
15 Mar 2017, 11:29
Auto link a CI to a ticket

Last post by alexus « 14 Mar 2017, 23:59
Replies: 4
by Rsardinha » 10 Mar 2017, 14:23

4 Replies

3568 Views

Last post by alexus
14 Mar 2017, 23:59
Predefined text information in new Ticket

Last post by wiegandr « 14 Mar 2017, 15:57

by wiegandr » 14 Mar 2017, 15:57

0 Replies

1348 Views

Last post by wiegandr
14 Mar 2017, 15:57
Adding items under the Tab "Tickets"

Last post by reneeb « 14 Mar 2017, 10:52
Replies: 1
by wiegandr » 14 Mar 2017, 10:30

1 Replies

1464 Views

Last post by reneeb
14 Mar 2017, 10:52
Preserve Escalation information after ticket close

Last post by reneeb « 14 Mar 2017, 09:08
Replies: 1
by amedina » 14 Mar 2017, 00:59

1 Replies

1372 Views

Last post by reneeb
14 Mar 2017, 09:08
Installation of two Otrs on the same virtual machine

Last post by claudio « 09 Mar 2017, 16:09
Replies: 4
by claudio » 09 Mar 2017, 13:13

4 Replies

2822 Views

Last post by claudio
09 Mar 2017, 16:09
let customers close there own ticket

Last post by root « 05 Mar 2017, 20:45
Replies: 1
by melchior » 03 Mar 2017, 10:27

1 Replies

988 Views

Last post by root
05 Mar 2017, 20:45
malformed header from script 'index.pl'

Last post by mindbard « 03 Mar 2017, 12:50
Replies: 1
by fdiazdelcastillo » 22 Aug 2015, 15:51

1 Replies

2041 Views

Last post by mindbard
03 Mar 2017, 12:50
Possible to add attributes to links (ITSM CMDB items)?

Last post by FrankW « 03 Mar 2017, 09:32
Replies: 3
by FrankW » 27 Feb 2017, 16:57

3 Replies

2790 Views

Last post by FrankW
03 Mar 2017, 09:32
ITSM:Config Item: Having multiple sub fields

Last post by PGH « 02 Mar 2017, 17:18
Replies: 2
by PGH » 01 Mar 2017, 21:01

2 Replies

1430 Views

Last post by PGH
02 Mar 2017, 17:18
Auto reponse/reply in ticket overview

Last post by Lamaman « 01 Mar 2017, 11:21

by Lamaman » 01 Mar 2017, 11:21

0 Replies

1071 Views

Last post by Lamaman
01 Mar 2017, 11:21
switch off escalation for ticket

Last post by reneeb « 01 Mar 2017, 07:54
Replies: 6
by mareks » 22 Feb 2017, 14:01

6 Replies

3897 Views

Last post by reneeb
01 Mar 2017, 07:54
customer not show

Last post by reneeb « 24 Feb 2017, 16:49
Replies: 1
by skonvols2k » 24 Feb 2017, 15:50

1 Replies

1206 Views

Last post by reneeb
24 Feb 2017, 16:49
RegExp in ACL 'Change settings'

Last post by jlima « 23 Feb 2017, 19:30

by jlima » 23 Feb 2017, 19:30

0 Replies

1383 Views

Last post by jlima
23 Feb 2017, 19:30
show link in zoom view containing dynamic field

Last post by MCCoolMoDAue « 22 Feb 2017, 16:32
Replies: 3
by MCCoolMoDAue » 22 Feb 2017, 15:41

3 Replies

1690 Views

Last post by MCCoolMoDAue
22 Feb 2017, 16:32
states pending auto close+ -

Last post by mareks « 22 Feb 2017, 15:28
Replies: 2
by mareks » 22 Feb 2017, 13:55

2 Replies

1309 Views

Last post by mareks
22 Feb 2017, 15:28
HTML content formatting destroyed in replies

Last post by MCCoolMoDAue « 22 Feb 2017, 15:12

by MCCoolMoDAue » 22 Feb 2017, 15:12

0 Replies

919 Views

Last post by MCCoolMoDAue
22 Feb 2017, 15:12
OTRS Statistics

Last post by root « 22 Feb 2017, 12:04
Replies: 3
by joseph743 » 22 Feb 2017, 09:39

3 Replies

1840 Views

Last post by root
22 Feb 2017, 12:04
closed successful tickets still in "Open"

Last post by jojo « 21 Feb 2017, 16:25
Replies: 1
by chrislsv » 21 Feb 2017, 10:28

1 Replies

790 Views

Last post by jojo
21 Feb 2017, 16:25
OTRS Dynamic fields stats

Last post by joseph743 « 21 Feb 2017, 08:31
Replies: 1
by joseph743 » 17 Feb 2017, 11:09

1 Replies

1184 Views

Last post by joseph743
21 Feb 2017, 08:31
re open tickets that are pending by follow up mail

Last post by MCCoolMoDAue « 20 Feb 2017, 16:02
Replies: 2
by MCCoolMoDAue » 20 Feb 2017, 15:42

2 Replies

1293 Views

Last post by MCCoolMoDAue
20 Feb 2017, 16:02
HTML distorted in answers

Last post by MCCoolMoDAue « 20 Feb 2017, 15:38
Replies: 1
by MCCoolMoDAue » 17 Feb 2017, 12:55

1 Replies

931 Views

Last post by MCCoolMoDAue
20 Feb 2017, 15:38
How to put a check on day and time of Dynamic Field by default

Last post by nouphet « 20 Feb 2017, 02:54
Replies: 4
by nouphet » 15 Feb 2017, 07:24

4 Replies

2088 Views

Last post by nouphet
20 Feb 2017, 02:54
Incorrect string value for column 'subject' row 1

Last post by vai0l0 « 17 Feb 2017, 19:17
Replies: 3
by bendegreat » 13 Oct 2016, 01:08

3 Replies

4061 Views

Last post by vai0l0
17 Feb 2017, 19:17
Set Pending without being ticket owner

Last post by root « 17 Feb 2017, 14:48
Replies: 1
by gapas » 17 Feb 2017, 12:51

1 Replies

828 Views

Last post by root
17 Feb 2017, 14:48
Using Generic Connector & Soap to find linked tickets

Last post by jojo « 17 Feb 2017, 07:29
Replies: 2
by kruegerM » 16 Feb 2017, 19:00

2 Replies

1678 Views

Last post by jojo
17 Feb 2017, 07:29
closed tickets with same external ticket number are not reopened

Last post by RStraub « 16 Feb 2017, 17:58
Replies: 6
by MCCoolMoDAue » 16 Feb 2017, 11:52

6 Replies

2777 Views

Last post by RStraub
16 Feb 2017, 17:58
set owner by postmaster filter

Last post by MCCoolMoDAue « 15 Feb 2017, 16:33
Replies: 3
by MCCoolMoDAue » 15 Feb 2017, 14:40

3 Replies

2336 Views

Last post by MCCoolMoDAue
15 Feb 2017, 16:33
set SenderType and ArticleType for external emails from agents

Last post by MCCoolMoDAue « 15 Feb 2017, 11:14
Replies: 7
by MCCoolMoDAue » 13 Feb 2017, 10:56

7 Replies

3570 Views

Last post by MCCoolMoDAue
15 Feb 2017, 11:14
Auto fetch mail failed

Last post by root « 14 Feb 2017, 12:16
Replies: 6
by alextem » 11 Nov 2016, 04:15

6 Replies

5694 Views

Last post by root
14 Feb 2017, 12:16
[SOLVED] MailAccountFetch Daemon Not Working

Last post by root « 14 Feb 2017, 12:14
Replies: 12
by sujeeva » 12 Feb 2017, 16:19

12 Replies

8356 Views

Last post by root
14 Feb 2017, 12:14
Get email automatically don't works.

Last post by sujeeva « 14 Feb 2017, 10:01
Replies: 10
by daviknx » 25 Apr 2016, 20:39

10 Replies

6147 Views

Last post by sujeeva
14 Feb 2017, 10:01
show ticket owner for open tickets in overview page

Last post by CesarRomario « 13 Feb 2017, 19:38
Replies: 3
by MCCoolMoDAue » 24 Jan 2017, 12:05

3 Replies

1968 Views

Last post by CesarRomario
13 Feb 2017, 19:38
Postmaster filter to set priority

Last post by MCCoolMoDAue « 13 Feb 2017, 10:40
Replies: 3
by MCCoolMoDAue » 10 Feb 2017, 15:53

3 Replies

1979 Views

Last post by MCCoolMoDAue
13 Feb 2017, 10:40
Analystics tool/add in

Last post by gecelann « 13 Feb 2017, 07:43
Replies: 5
by Tiemo » 14 Dec 2016, 12:00

5 Replies

3309 Views

Last post by gecelann
13 Feb 2017, 07:43
Service in Email Ticket

Last post by root « 09 Feb 2017, 21:47
Replies: 1
by RolandoN » 08 Feb 2017, 19:27

1 Replies

1057 Views

Last post by root
09 Feb 2017, 21:47
Negating filtering condition on a report

Last post by nublaii « 08 Feb 2017, 13:22

by nublaii » 08 Feb 2017, 13:22

0 Replies

844 Views

Last post by nublaii
08 Feb 2017, 13:22
setup email accounts for postmaster and replies

Last post by MCCoolMoDAue « 08 Feb 2017, 10:45
Replies: 1
by MCCoolMoDAue » 07 Feb 2017, 15:30

1 Replies

1111 Views

Last post by MCCoolMoDAue
08 Feb 2017, 10:45
how to prevent creation of article when notifcation is send to email

Last post by legajer « 06 Feb 2017, 22:30
Replies: 2
by legajer » 03 Feb 2017, 16:28

2 Replies

2267 Views

Last post by legajer
06 Feb 2017, 22:30
reply to customer as recipient instead of CC

Last post by jojo « 06 Feb 2017, 18:32
Replies: 7
by MCCoolMoDAue » 06 Feb 2017, 15:45

7 Replies

3573 Views

Last post by jojo
06 Feb 2017, 18:32
Can OTRS show AiticleID on Article Information?

Last post by nouphet « 06 Feb 2017, 12:46

by nouphet » 06 Feb 2017, 12:46

0 Replies

1041 Views

Last post by nouphet
06 Feb 2017, 12:46
Can we change date and time notation in Dynamicfield?

Last post by nouphet « 06 Feb 2017, 12:43
Replies: 6
by nouphet » 19 Jan 2017, 20:53

6 Replies

3626 Views

Last post by nouphet
06 Feb 2017, 12:43
Stop Time of Ticket counting - SLA

Last post by rvaldomir « 04 Feb 2017, 14:38
Replies: 11
by thiagoemanoel » 30 Mar 2016, 18:41

11 Replies

8074 Views

Last post by rvaldomir
04 Feb 2017, 14:38
How can i "download" my Templates from the DB.

Last post by AndresCL « 02 Feb 2017, 15:44
Replies: 2
by AndresCL » 02 Feb 2017, 15:19

2 Replies

1295 Views

Last post by AndresCL
02 Feb 2017, 15:44
TicketCreate OwnerID Parameter in Process

Last post by kruegerM « 31 Jan 2017, 17:25
Replies: 4
by kruegerM » 31 Jan 2017, 16:20

4 Replies

3277 Views

Last post by kruegerM
31 Jan 2017, 17:25
Install OTRS with a database that already exist.

Last post by alexus « 30 Jan 2017, 22:45
Replies: 6
by CesarRomario » 23 Jan 2017, 19:06

6 Replies

3814 Views

Last post by alexus
30 Jan 2017, 22:45
Value types for DynamicFields in ITSM Change conditions

Last post by Sabyr « 27 Jan 2017, 13:43

by Sabyr » 27 Jan 2017, 13:43

0 Replies

933 Views

Last post by Sabyr
27 Jan 2017, 13:43
Is ticket's responsible can be set according to a dynamic field?

Last post by RStraub « 26 Jan 2017, 16:27
Replies: 22
by yangrandong » 14 Jan 2015, 13:52

22 Replies

13330 Views

Last post by RStraub
26 Jan 2017, 16:27

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