Howtos

Moderator: crythias

Forum rules
Dont create your support topics here! No new topics with questions allowed!

New Topic

140 topics

Topics

Replies

Views

Last post

OTRS First Steps

Last post by guillo « 18 Dec 2012, 00:52
Replies: 2
by diginin » 29 Aug 2012, 15:44

2 Replies

36336 Views

Last post by guillo
18 Dec 2012, 00:52
OTRS on docker HOWTO

Last post by jbaptiste « 03 Apr 2021, 20:38
Replies: 17
by jbaptiste » 17 Jun 2016, 08:42

17 Replies

47614 Views

Last post by jbaptiste
03 Apr 2021, 20:38
OTRS SSO via Auth0/OIDC/Microsoft Azure

Last post by crythias « 18 Mar 2021, 20:14

by crythias » 18 Mar 2021, 20:14

0 Replies

1582 Views

Last post by crythias
18 Mar 2021, 20:14
Link ticket number in ticket title

Last post by skullz « 19 Aug 2020, 16:28
Replies: 2
by crythias » 14 Aug 2020, 01:16

2 Replies

1761 Views

Last post by skullz
19 Aug 2020, 16:28
Change priority color to icon/img

Last post by VCSousa « 14 Aug 2020, 11:30
Replies: 2
by VCSousa » 10 Aug 2020, 15:57

2 Replies

1046 Views

Last post by VCSousa
14 Aug 2020, 11:30
New manual for ((OTRS)) 6 Community Edition installation on CentOS 7

Last post by krymove « 24 Jul 2020, 10:32

by krymove » 24 Jul 2020, 10:32

0 Replies

1911 Views

Last post by krymove
24 Jul 2020, 10:32
Running MySQL 5.7 in Docker

Last post by jbaptiste « 10 Jul 2020, 19:59
Replies: 1
by bschmalhofer » 10 Jun 2020, 12:48

1 Replies

1077 Views

Last post by jbaptiste
10 Jul 2020, 19:59
How to add DUO authentication to OTRS

Last post by crythias « 26 Apr 2020, 20:49

by crythias » 26 Apr 2020, 20:49

0 Replies

1932 Views

Last post by crythias
26 Apr 2020, 20:49
Color a (Customer) field red

Last post by crythias « 25 Mar 2020, 06:27

by crythias » 25 Mar 2020, 06:27

0 Replies

1505 Views

Last post by crythias
25 Mar 2020, 06:27
How To Show/Hide Dynamic Field for specific Queue

Last post by smgo « 03 Jan 2020, 16:49
Replies: 32
by crythias » 23 Feb 2014, 18:45

32 Replies

72431 Views

Last post by smgo
03 Jan 2020, 16:49
Backend, LDAP, Admin not there?

Last post by estomagado « 23 Sep 2019, 17:26
Replies: 1
by crythias » 11 Jul 2013, 23:01

1 Replies

9346 Views

Last post by estomagado
23 Sep 2019, 17:26
Disable OTRS Rich Text Editor (CKEditor) Right-Click Menu

Last post by tpsupport « 01 Aug 2019, 13:27
Replies: 4
by CSL » 03 Sep 2014, 17:21

4 Replies

35868 Views

Last post by tpsupport
01 Aug 2019, 13:27
Creating your own dashlet

Last post by Braincrawler « 12 Apr 2019, 13:26
Replies: 10
by crythias » 25 Mar 2015, 18:11

10 Replies

36752 Views

Last post by Braincrawler
12 Apr 2019, 13:26
toolbar to show hours billed today

Last post by zerozone74 « 27 Feb 2019, 12:25
Replies: 1
by crythias » 19 Dec 2017, 04:42

1 Replies

22486 Views

Last post by zerozone74
27 Feb 2019, 12:25
Time_Accounting SQL query

Last post by crythias « 28 Jan 2019, 18:46
Replies: 6
by crythias » 15 Nov 2011, 21:05

6 Replies

48165 Views

Last post by crythias
28 Jan 2019, 18:46
Kludge to assign a State to a Response Template

Last post by crythias « 28 Jan 2019, 18:36
Replies: 2
by crythias » 08 Feb 2018, 02:52

2 Replies

37562 Views

Last post by crythias
28 Jan 2019, 18:36
Agent Preferences - How to add a field

Last post by crythias « 28 Jan 2019, 18:33
Replies: 14
by crythias » 01 Apr 2013, 20:51

14 Replies

49909 Views

Last post by crythias
28 Jan 2019, 18:33
List All QUEUES THAT a Ticket HAD.... Yes is possible

Last post by Soldos81 « 21 Jan 2019, 18:56

by Soldos81 » 21 Jan 2019, 18:56

0 Replies

7356 Views

Last post by Soldos81
21 Jan 2019, 18:56
OTRS AD Authentication - sub groups

Last post by PLANCHENAULT « 19 Dec 2018, 17:10

by PLANCHENAULT » 19 Dec 2018, 17:10

0 Replies

16282 Views

Last post by PLANCHENAULT
19 Dec 2018, 17:10
How to configure Ldap Authentication for Azure AD

Last post by Ballzer0 « 03 Dec 2018, 16:27

by Ballzer0 » 03 Dec 2018, 16:27

0 Replies

6916 Views

Last post by Ballzer0
03 Dec 2018, 16:27
OTRS 6: Move attachment display above article

Last post by sseidel « 25 Sep 2018, 09:25

by sseidel » 25 Sep 2018, 09:25

0 Replies

4691 Views

Last post by sseidel
25 Sep 2018, 09:25
Outgoing mail and opensuse as mail server. Template for new tickets

Last post by athaler « 22 Sep 2018, 15:02

by athaler » 22 Sep 2018, 15:02

0 Replies

3467 Views

Last post by athaler
22 Sep 2018, 15:02
Enable Chat Widget on OTRS Dashboard

Last post by jojo « 19 Sep 2018, 13:18
Replies: 26
by skizzo88 » 12 Jul 2011, 15:38

26 Replies

94401 Views

Last post by jojo
19 Sep 2018, 13:18
LimeSurveys (Not OTRS)

Last post by jojo « 16 Mar 2018, 21:41
Replies: 11
by crythias » 12 Sep 2012, 04:39

11 Replies

42238 Views

Last post by jojo
16 Mar 2018, 21:41
How to only accept tickets from customers in your database

Last post by crythias « 14 Dec 2017, 16:46
Replies: 12
by crythias » 04 Nov 2010, 14:32

12 Replies

51306 Views

Last post by crythias
14 Dec 2017, 16:46
Out of Office don't change State

Last post by wheelchair « 03 Oct 2017, 16:33
Replies: 6
by crythias » 06 Apr 2014, 01:22

6 Replies

36117 Views

Last post by wheelchair
03 Oct 2017, 16:33
reCaptcha on CustomerLogin for Create Account (5.0.x)

Last post by SergeyKhalyu « 01 Jun 2017, 09:48
Replies: 4
by Sidhy » 22 Oct 2016, 19:51

4 Replies

24533 Views

Last post by SergeyKhalyu
01 Jun 2017, 09:48
Adding Customer User Photos

Last post by ruzzetto « 31 May 2017, 12:49
Replies: 4
by SuperDOS » 15 Apr 2015, 16:49

4 Replies

32905 Views

Last post by ruzzetto
31 May 2017, 12:49
Integrating OTRS with JIRA, Part I

Last post by ruzzetto « 10 May 2017, 12:26
Replies: 8
by seberget2 » 29 Jan 2014, 11:55

8 Replies

41537 Views

Last post by ruzzetto
10 May 2017, 12:26
How to get rid of /otrs/ in your URI

Last post by nthieuutc « 20 Apr 2017, 06:11
Replies: 23
by solefald » 18 Apr 2011, 19:32

23 Replies

83349 Views

Last post by nthieuutc
20 Apr 2017, 06:11
Pull Additional Customer Data into Dynamic Field for Process Ticket

Last post by 5of5 « 28 Mar 2017, 17:57

by 5of5 » 28 Mar 2017, 17:57

0 Replies

21940 Views

Last post by 5of5
28 Mar 2017, 17:57
Fix OTRS compatibility problems with Internet Explorer via Active Directory GPO

Last post by merlos « 24 Jan 2017, 19:53
Replies: 2
by merlos » 24 Jan 2017, 06:55

2 Replies

23223 Views

Last post by merlos
24 Jan 2017, 19:53
Configure OTRS to process multiple Tickets in email Subject

Last post by merlos « 24 Jan 2017, 09:18

by merlos » 24 Jan 2017, 09:18

0 Replies

22391 Views

Last post by merlos
24 Jan 2017, 09:18
Linking CMDB CI to new Ticket - the dirty way...

Last post by gecelann « 14 Jan 2017, 11:54
Replies: 1
by ElectricDreams » 06 Dec 2016, 15:28

1 Replies

24706 Views

Last post by gecelann
14 Jan 2017, 11:54
Humorous/entertaining MOTD

Last post by wurzel « 18 Dec 2016, 23:49
Replies: 2
by gears » 24 Mar 2011, 21:46

2 Replies

26661 Views

Last post by wurzel
18 Dec 2016, 23:49
Display ip addresses + hostnames in tickets and notifications

Last post by gears « 08 Dec 2016, 22:57

by gears » 08 Dec 2016, 22:57

0 Replies

22959 Views

Last post by gears
08 Dec 2016, 22:57
Using the OTRS API via PHP/SOAP (Generic Interface)

Last post by szn0007 « 19 Aug 2016, 11:07
Replies: 14
by macjohnny » 01 May 2014, 21:00

14 Replies

64295 Views

Last post by szn0007
19 Aug 2016, 11:07
Displaying the Customer's Pic from AD using thumbnailPhoto

Last post by Alegator2222 « 08 Aug 2016, 10:24
Replies: 17
by StarDestroyer » 24 Sep 2013, 20:56

17 Replies

53339 Views

Last post by Alegator2222
08 Aug 2016, 10:24
A tutorial on Config/GenericAgent.pm

Last post by crythias « 01 Jul 2016, 18:44
Replies: 7
by crythias » 10 Jun 2011, 15:37

7 Replies

32384 Views

Last post by crythias
01 Jul 2016, 18:44
Howto add reCAPTCHA to Create Account on CustomerLogin

Last post by And1 « 29 Jun 2016, 14:07
Replies: 19
by crythias » 12 Sep 2010, 21:02

19 Replies

54539 Views

Last post by And1
29 Jun 2016, 14:07
How to enable horizontal resize in CKEditor V4 OTRS 3.2.x

Last post by hatchmiw « 23 Jun 2016, 22:01
Replies: 2
by fnold » 03 May 2013, 15:28

2 Replies

29915 Views

Last post by hatchmiw
23 Jun 2016, 22:01
OTRS on IIS 7.5 + SQL 2008 (solution to performance issues)

Last post by PedFastTech « 08 Apr 2016, 23:48
Replies: 10
by WarrenB » 02 Feb 2013, 21:57

10 Replies

34282 Views

Last post by PedFastTech
08 Apr 2016, 23:48
After Hours autoreply

Last post by reneeb « 08 Apr 2016, 10:10
Replies: 10
by crythias » 05 Dec 2012, 02:52

10 Replies

40024 Views

Last post by reneeb
08 Apr 2016, 10:10
Migrate OTRS from MySQL to MSSQL (Microsoft SQL Server 2008

Last post by jojo « 12 Feb 2016, 12:02
Replies: 7
by vivektj » 15 Dec 2013, 07:28

7 Replies

39522 Views

Last post by jojo
12 Feb 2016, 12:02
map LADP/ActiveDirectory groups into OTRS groups for customers

Last post by Ralph « 09 Feb 2016, 10:20
Replies: 5
by Giulio Soleni » 28 Mar 2015, 12:32

5 Replies

40706 Views

Last post by Ralph
09 Feb 2016, 10:20
How To use CustomerUser Map to link images (http-link)

Last post by carstenF « 29 Jan 2016, 13:40
Replies: 7
by crythias » 22 Jan 2011, 21:25

7 Replies

44313 Views

Last post by carstenF
29 Jan 2016, 13:40
Further utilization of the Events Calendar

Last post by RStraub « 22 Jan 2016, 16:20
Replies: 1
by RStraub » 21 Jan 2016, 17:39

1 Replies

22924 Views

Last post by RStraub
22 Jan 2016, 16:20
Allow non-admins to manage Customers, Companies and more

Last post by James017 « 07 Nov 2015, 12:57
Replies: 6
by Mothra » 13 Jan 2011, 13:03

6 Replies

31949 Views

Last post by James017
07 Nov 2015, 12:57
OTRS 5 iPhone Shortcut

Last post by netjess « 23 Oct 2015, 21:14

by netjess » 23 Oct 2015, 21:14

0 Replies

22809 Views

Last post by netjess
23 Oct 2015, 21:14
How to Upgrade OTRS from 3.0 to 3.1 on WINDOWS!

Last post by hannibal_ « 21 Oct 2015, 16:20
Replies: 11
by guillo » 18 Dec 2012, 00:54

11 Replies

39104 Views

Last post by hannibal_
21 Oct 2015, 16:20

New Topic

140 topics

Return to Board Index

Forum permissions

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum