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OTRS First Steps

Last post by guillo « 18 Dec 2012, 00:52
Replies: 2
by diginin » 29 Aug 2012, 15:44

2 Replies

40265 Views

Last post by guillo
18 Dec 2012, 00:52
Migrate OTRS from MySQL to MSSQL (Microsoft SQL Server 2008

Last post by root « 30 Jun 2021, 09:05
Replies: 9
by vivektj » 15 Dec 2013, 07:28

9 Replies

44103 Views

Last post by root
30 Jun 2021, 09:05
OTRS on docker HOWTO

Last post by jbaptiste « 03 Apr 2021, 20:38
Replies: 17
by jbaptiste » 17 Jun 2016, 08:42

17 Replies

53196 Views

Last post by jbaptiste
03 Apr 2021, 20:38
OTRS SSO via Auth0/OIDC/Microsoft Azure

Last post by crythias « 18 Mar 2021, 20:14

by crythias » 18 Mar 2021, 20:14

0 Replies

1831 Views

Last post by crythias
18 Mar 2021, 20:14
Link ticket number in ticket title

Last post by skullz « 19 Aug 2020, 16:28
Replies: 2
by crythias » 14 Aug 2020, 01:16

2 Replies

2025 Views

Last post by skullz
19 Aug 2020, 16:28
Change priority color to icon/img

Last post by VCSousa « 14 Aug 2020, 11:30
Replies: 2
by VCSousa » 10 Aug 2020, 15:57

2 Replies

1205 Views

Last post by VCSousa
14 Aug 2020, 11:30
New manual for ((OTRS)) 6 Community Edition installation on CentOS 7

Last post by krymove « 24 Jul 2020, 10:32

by krymove » 24 Jul 2020, 10:32

0 Replies

2153 Views

Last post by krymove
24 Jul 2020, 10:32
Running MySQL 5.7 in Docker

Last post by jbaptiste « 10 Jul 2020, 19:59
Replies: 1
by bschmalhofer » 10 Jun 2020, 12:48

1 Replies

1202 Views

Last post by jbaptiste
10 Jul 2020, 19:59
How to add DUO authentication to OTRS

Last post by crythias « 26 Apr 2020, 20:49

by crythias » 26 Apr 2020, 20:49

0 Replies

2107 Views

Last post by crythias
26 Apr 2020, 20:49
Color a (Customer) field red

Last post by crythias « 25 Mar 2020, 06:27

by crythias » 25 Mar 2020, 06:27

0 Replies

1613 Views

Last post by crythias
25 Mar 2020, 06:27
How To Show/Hide Dynamic Field for specific Queue

Last post by smgo « 03 Jan 2020, 16:49
Replies: 32
by crythias » 23 Feb 2014, 18:45

32 Replies

79363 Views

Last post by smgo
03 Jan 2020, 16:49
Backend, LDAP, Admin not there?

Last post by estomagado « 23 Sep 2019, 17:26
Replies: 1
by crythias » 11 Jul 2013, 23:01

1 Replies

10390 Views

Last post by estomagado
23 Sep 2019, 17:26
Disable OTRS Rich Text Editor (CKEditor) Right-Click Menu

Last post by tpsupport « 01 Aug 2019, 13:27
Replies: 4
by CSL » 03 Sep 2014, 17:21

4 Replies

39986 Views

Last post by tpsupport
01 Aug 2019, 13:27
Creating your own dashlet

Last post by Braincrawler « 12 Apr 2019, 13:26
Replies: 10
by crythias » 25 Mar 2015, 18:11

10 Replies

41132 Views

Last post by Braincrawler
12 Apr 2019, 13:26
toolbar to show hours billed today

Last post by zerozone74 « 27 Feb 2019, 12:25
Replies: 1
by crythias » 19 Dec 2017, 04:42

1 Replies

25441 Views

Last post by zerozone74
27 Feb 2019, 12:25
Time_Accounting SQL query

Last post by crythias « 28 Jan 2019, 18:46
Replies: 6
by crythias » 15 Nov 2011, 21:05

6 Replies

51534 Views

Last post by crythias
28 Jan 2019, 18:46
Kludge to assign a State to a Response Template

Last post by crythias « 28 Jan 2019, 18:36
Replies: 2
by crythias » 08 Feb 2018, 02:52

2 Replies

41378 Views

Last post by crythias
28 Jan 2019, 18:36
Agent Preferences - How to add a field

Last post by crythias « 28 Jan 2019, 18:33
Replies: 14
by crythias » 01 Apr 2013, 20:51

14 Replies

54559 Views

Last post by crythias
28 Jan 2019, 18:33
List All QUEUES THAT a Ticket HAD.... Yes is possible

Last post by Soldos81 « 21 Jan 2019, 18:56

by Soldos81 » 21 Jan 2019, 18:56

0 Replies

7725 Views

Last post by Soldos81
21 Jan 2019, 18:56
OTRS AD Authentication - sub groups

Last post by PLANCHENAULT « 19 Dec 2018, 17:10

by PLANCHENAULT » 19 Dec 2018, 17:10

0 Replies

16665 Views

Last post by PLANCHENAULT
19 Dec 2018, 17:10
How to configure Ldap Authentication for Azure AD

Last post by Ballzer0 « 03 Dec 2018, 16:27

by Ballzer0 » 03 Dec 2018, 16:27

0 Replies

7499 Views

Last post by Ballzer0
03 Dec 2018, 16:27
OTRS 6: Move attachment display above article

Last post by sseidel « 25 Sep 2018, 09:25

by sseidel » 25 Sep 2018, 09:25

0 Replies

5100 Views

Last post by sseidel
25 Sep 2018, 09:25
Outgoing mail and opensuse as mail server. Template for new tickets

Last post by athaler « 22 Sep 2018, 15:02

by athaler » 22 Sep 2018, 15:02

0 Replies

3796 Views

Last post by athaler
22 Sep 2018, 15:02
Enable Chat Widget on OTRS Dashboard

Last post by jojo « 19 Sep 2018, 13:18
Replies: 26
by skizzo88 » 12 Jul 2011, 15:38

26 Replies

100191 Views

Last post by jojo
19 Sep 2018, 13:18
LimeSurveys (Not OTRS)

Last post by jojo « 16 Mar 2018, 21:41
Replies: 11
by crythias » 12 Sep 2012, 04:39

11 Replies

46931 Views

Last post by jojo
16 Mar 2018, 21:41
How to only accept tickets from customers in your database

Last post by crythias « 14 Dec 2017, 16:46
Replies: 12
by crythias » 04 Nov 2010, 14:32

12 Replies

56058 Views

Last post by crythias
14 Dec 2017, 16:46
Out of Office don't change State

Last post by wheelchair « 03 Oct 2017, 16:33
Replies: 6
by crythias » 06 Apr 2014, 01:22

6 Replies

40515 Views

Last post by wheelchair
03 Oct 2017, 16:33
reCaptcha on CustomerLogin for Create Account (5.0.x)

Last post by SergeyKhalyu « 01 Jun 2017, 09:48
Replies: 4
by Sidhy » 22 Oct 2016, 19:51

4 Replies

27677 Views

Last post by SergeyKhalyu
01 Jun 2017, 09:48
Adding Customer User Photos

Last post by ruzzetto « 31 May 2017, 12:49
Replies: 4
by SuperDOS » 15 Apr 2015, 16:49

4 Replies

36954 Views

Last post by ruzzetto
31 May 2017, 12:49
Integrating OTRS with JIRA, Part I

Last post by ruzzetto « 10 May 2017, 12:26
Replies: 8
by seberget2 » 29 Jan 2014, 11:55

8 Replies

46070 Views

Last post by ruzzetto
10 May 2017, 12:26
How to get rid of /otrs/ in your URI

Last post by nthieuutc « 20 Apr 2017, 06:11
Replies: 23
by solefald » 18 Apr 2011, 19:32

23 Replies

89903 Views

Last post by nthieuutc
20 Apr 2017, 06:11
Pull Additional Customer Data into Dynamic Field for Process Ticket

Last post by 5of5 « 28 Mar 2017, 17:57

by 5of5 » 28 Mar 2017, 17:57

0 Replies

24815 Views

Last post by 5of5
28 Mar 2017, 17:57
Fix OTRS compatibility problems with Internet Explorer via Active Directory GPO

Last post by merlos « 24 Jan 2017, 19:53
Replies: 2
by merlos » 24 Jan 2017, 06:55

2 Replies

26230 Views

Last post by merlos
24 Jan 2017, 19:53
Configure OTRS to process multiple Tickets in email Subject

Last post by merlos « 24 Jan 2017, 09:18

by merlos » 24 Jan 2017, 09:18

0 Replies

25348 Views

Last post by merlos
24 Jan 2017, 09:18
Linking CMDB CI to new Ticket - the dirty way...

Last post by gecelann « 14 Jan 2017, 11:54
Replies: 1
by ElectricDreams » 06 Dec 2016, 15:28

1 Replies

27850 Views

Last post by gecelann
14 Jan 2017, 11:54
Humorous/entertaining MOTD

Last post by wurzel « 18 Dec 2016, 23:49
Replies: 2
by gears » 24 Mar 2011, 21:46

2 Replies

29760 Views

Last post by wurzel
18 Dec 2016, 23:49
Display ip addresses + hostnames in tickets and notifications

Last post by gears « 08 Dec 2016, 22:57

by gears » 08 Dec 2016, 22:57

0 Replies

25916 Views

Last post by gears
08 Dec 2016, 22:57
Using the OTRS API via PHP/SOAP (Generic Interface)

Last post by szn0007 « 19 Aug 2016, 11:07
Replies: 14
by macjohnny » 01 May 2014, 21:00

14 Replies

70185 Views

Last post by szn0007
19 Aug 2016, 11:07
Displaying the Customer's Pic from AD using thumbnailPhoto

Last post by Alegator2222 « 08 Aug 2016, 10:24
Replies: 17
by StarDestroyer » 24 Sep 2013, 20:56

17 Replies

58515 Views

Last post by Alegator2222
08 Aug 2016, 10:24
A tutorial on Config/GenericAgent.pm

Last post by crythias « 01 Jul 2016, 18:44
Replies: 7
by crythias » 10 Jun 2011, 15:37

7 Replies

35689 Views

Last post by crythias
01 Jul 2016, 18:44
Howto add reCAPTCHA to Create Account on CustomerLogin

Last post by And1 « 29 Jun 2016, 14:07
Replies: 19
by crythias » 12 Sep 2010, 21:02

19 Replies

59840 Views

Last post by And1
29 Jun 2016, 14:07
How to enable horizontal resize in CKEditor V4 OTRS 3.2.x

Last post by hatchmiw « 23 Jun 2016, 22:01
Replies: 2
by fnold » 03 May 2013, 15:28

2 Replies

33653 Views

Last post by hatchmiw
23 Jun 2016, 22:01
OTRS on IIS 7.5 + SQL 2008 (solution to performance issues)

Last post by PedFastTech « 08 Apr 2016, 23:48
Replies: 10
by WarrenB » 02 Feb 2013, 21:57

10 Replies

37730 Views

Last post by PedFastTech
08 Apr 2016, 23:48
After Hours autoreply

Last post by reneeb « 08 Apr 2016, 10:10
Replies: 10
by crythias » 05 Dec 2012, 02:52

10 Replies

44601 Views

Last post by reneeb
08 Apr 2016, 10:10
map LADP/ActiveDirectory groups into OTRS groups for customers

Last post by Ralph « 09 Feb 2016, 10:20
Replies: 5
by Giulio Soleni » 28 Mar 2015, 12:32

5 Replies

45118 Views

Last post by Ralph
09 Feb 2016, 10:20
How To use CustomerUser Map to link images (http-link)

Last post by carstenF « 29 Jan 2016, 13:40
Replies: 7
by crythias » 22 Jan 2011, 21:25

7 Replies

48789 Views

Last post by carstenF
29 Jan 2016, 13:40
Further utilization of the Events Calendar

Last post by RStraub « 22 Jan 2016, 16:20
Replies: 1
by RStraub » 21 Jan 2016, 17:39

1 Replies

25947 Views

Last post by RStraub
22 Jan 2016, 16:20
Allow non-admins to manage Customers, Companies and more

Last post by James017 « 07 Nov 2015, 12:57
Replies: 6
by Mothra » 13 Jan 2011, 13:03

6 Replies

35143 Views

Last post by James017
07 Nov 2015, 12:57
OTRS 5 iPhone Shortcut

Last post by netjess « 23 Oct 2015, 21:14

by netjess » 23 Oct 2015, 21:14

0 Replies

25789 Views

Last post by netjess
23 Oct 2015, 21:14
How to Upgrade OTRS from 3.0 to 3.1 on WINDOWS!

Last post by hannibal_ « 21 Oct 2015, 16:20
Replies: 11
by guillo » 18 Dec 2012, 00:54

11 Replies

43590 Views

Last post by hannibal_
21 Oct 2015, 16:20

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