We are looking for an experienced OTRS software developer for a Hungary-based IT company. This is a great opportunity to fill a key position!
Details below:
TASKS:
- Development, installation, customisation and configuration of an OTRS-based help desk and ITSM solution.
- Creation of Configuration Management Database (using the TM Forum SID model as a basis).
- Coordination with an Asterisk based PBX system specialist to oversee integration of the PBX system with OTRS.
- Coordination with an OpenNMS specialist to oversee and participate in the integration with OTRS.
- Maintenance and updates of OTRS.
REQUIREMENTS:
- Candidate must be highly proficient in development, installation, configuration and maintenance of OTRS, including but not limited to:
* creation of customised Customer weblogin & Agent Log in
* creation and management of user groups and queues
* CMDB creation (using the TM Forum SID model as a basis to create the tables and relationships)
* familiarity with fault types
* fault clear codes
* resolution codes
* SLA timers
* reports
* escalation paths
* e-mail templates
* SMS gateway build
- Familiarity with MySQL 4.1+ or PostgreSQL 7.0+ or Oracle 10g+ or Microsoft SQL Server 2005+
- High command of English, both oral and written
- Good analytical and problem solving skills
Please post here for questions or contact via e-mail: job@lampyon.com
Hungary: looking for OTRS software developer
Forum rules
Important:
Please do not think of this page, or use it, as a place to do battle. Place your job offerings or offers for work here in a very sterile manner, otherwise your post will be kicked by a moderator. It is important to respect that there are enough skilled professionals to go around as well a customers looking for skilled developers. Everything here is about Znuny LTS, Znuny, OTRS Community Edition and services around this. Keep other services and products out of it, they will be removed without any kind of warning.
1) Corporations or Companies
1.1) Please requests a redirect link to your official jobs website from an owner or moderator.
1.1.1) There is no application ore qualification. The offering must be serious and real and with a real name.
1.2.) Remove outdated topics! If it's not done by you, we will.
2) Individual Offerings
2.1) Please just create a topic describing the skills you want to provide
3) Readers
3.1) If you are seeking a job, please contact only the organization referenced to in the job offering for more details. PMs to moderators or forum owners will not result in a response.
3.1.1) In case of an error in the offering, then please do contact the moderators to correct this.
3.2) In the case of individual offerings, please do not correspond in the post, but per PM. (Privacy First )
4) Have FUN and SUCCESS!
Important:
Please do not think of this page, or use it, as a place to do battle. Place your job offerings or offers for work here in a very sterile manner, otherwise your post will be kicked by a moderator. It is important to respect that there are enough skilled professionals to go around as well a customers looking for skilled developers. Everything here is about Znuny LTS, Znuny, OTRS Community Edition and services around this. Keep other services and products out of it, they will be removed without any kind of warning.
1) Corporations or Companies
1.1) Please requests a redirect link to your official jobs website from an owner or moderator.
1.1.1) There is no application ore qualification. The offering must be serious and real and with a real name.
1.2.) Remove outdated topics! If it's not done by you, we will.
2) Individual Offerings
2.1) Please just create a topic describing the skills you want to provide
3) Readers
3.1) If you are seeking a job, please contact only the organization referenced to in the job offering for more details. PMs to moderators or forum owners will not result in a response.
3.1.1) In case of an error in the offering, then please do contact the moderators to correct this.
3.2) In the case of individual offerings, please do not correspond in the post, but per PM. (Privacy First )
4) Have FUN and SUCCESS!