I am relatively new to OTRS, but have set up an initial instance OTRS v5.0.18. However, I am looking to turn this into a fully functioning ticketing system with the following (just some ideas off the top of my head):
Time Tracking with ability to subtract time from a Customer's "Pool" of purchased support time
Customer Portal (where they can submit tickets or access FAQs)
FAQs/Knowledge Base that is that I can differentiate access depending on Customer or Groups
Automated backup of system for DR
Overall Tuning and Best Practices
Customization to make it more in-tune with my business
While this is not a complete list, I thought it best to at least provide some information.
All work will be done remotely (I will ensure remote access)
If this sounds like something you may be interested in, please let me know what your rate is and perhaps we can schedule a phone conversation?
Thanks.
Looking For OTRS Consultant
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Important:
Please do not think of this page, or use it, as a place to do battle. Place your job offerings or offers for work here in a very sterile manner, otherwise your post will be kicked by a moderator. It is important to respect that there are enough skilled professionals to go around as well a customers looking for skilled developers. Everything here is about Znuny LTS, Znuny, OTRS Community Edition and services around this. Keep other services and products out of it, they will be removed without any kind of warning.
1) Corporations or Companies
1.1) Please requests a redirect link to your official jobs website from an owner or moderator.
1.1.1) There is no application ore qualification. The offering must be serious and real and with a real name.
1.2.) Remove outdated topics! If it's not done by you, we will.
2) Individual Offerings
2.1) Please just create a topic describing the skills you want to provide
3) Readers
3.1) If you are seeking a job, please contact only the organization referenced to in the job offering for more details. PMs to moderators or forum owners will not result in a response.
3.1.1) In case of an error in the offering, then please do contact the moderators to correct this.
3.2) In the case of individual offerings, please do not correspond in the post, but per PM. (Privacy First )
4) Have FUN and SUCCESS!
Re: Looking For OTRS Consultant
You can Contact the vendor directly via sales@otrs.com
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com