Fehler OTRS 4 Kundenummer Dropdown

[xoreax]

Hallo ich habe die Tage ein Update von OTRS 4.0.6 auf 4.0.20 gemacht.
Jetzt spricht mich ein Kollege an der einen Kundenbenutzer anlegen will und auf einmal ist das Feld wo man die Kundennummer normalerweise händisch einträgt ein dropdown menü und ich kann nix mehr eintragen.
Ich gehe davon aus das es vom Update kommt.
Wo kann bzw muss ich schauen?
Hier mal ein Screenshot.
Danke vorab.

[wurzel]

Hi,

das ist kein Fehler. Das konnte man in alten Versionen auch schon aktivieren. Warum es seit der 4 (?) mal standardmäßig umgestellt wurde? Keine Ahnung.

In jedem Fall ist es eine Config Einstellung

# use customer company support (reference to company, See CustomerCompany settings)
CustomerCompanySupport => 1,


Mit 1 hast Du das Dropdown, mit 0 hast Du Dein Textfeld.

Ab damit in die Config.pm und gut iss

viele Grüße
Florian

[xoreax]

Danke für die schnelle Antwort.
Klappt leider noch nicht, hier mal meine Config die in /opt/otrs/Kernel liegt:

Code: Select all

# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2015 xxx, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
#  Note:
#
#  -->> Most OTRS configuration should be done via the OTRS web interface
#       and the SysConfig. Only for some configuration, such as database
#       credentials and customer data source changes, you should edit this
#       file. For changes do customer data sources you can copy the definitions
#       from Kernel/Config/Defaults.pm and paste them in this file.
#       Config.pm will not be overwritten when updating OTRS.
# --

package Kernel::Config;

use strict;
use warnings;
use utf8;

sub Load {
    my $Self = shift;

    # ---------------------------------------------------- #
    # database settings                                    #
    # ---------------------------------------------------- #

    # The database host
    $Self->{'DatabaseHost'} = '127.0.0.1';

    # The database name
    $Self->{'Database'} = "otrs";

    # The database user
    $Self->{'DatabaseUser'} = "otrs";

    # The password of database user. You also can use bin/otrs.CryptPassword.pl
    # for crypted passwords
    $Self->{'DatabasePw'} = 'p2HJC8ZYnwLA3xl5';

    # The database DSN for MySQL ==> more: "perldoc DBD::mysql"
    $Self->{'DatabaseDSN'} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost}";

    # The database DSN for PostgreSQL ==> more: "perldoc DBD::Pg"
    # if you want to use a local socket connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
    # if you want to use a TCP/IP connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

    # The database DSN for Microsoft SQL Server - only supported if OTRS is
    # installed on Windows as well
#    $Self->{DatabaseDSN} = "DBI:ODBC:driver={SQL Server};Database=$Self->{Database};Server=$Self->{DatabaseHost},1433";

    # The database DSN for Oracle ==> more: "perldoc DBD::oracle"
#    $Self->{DatabaseDSN} = "DBI:Oracle://$Self->{DatabaseHost}:1521/$Self->{Database}";
#
#    $ENV{ORACLE_HOME}     = '/path/to/your/oracle';
#    $ENV{NLS_DATE_FORMAT} = 'YYYY-MM-DD HH24:MI:SS';
#    $ENV{NLS_LANG}        = 'AMERICAN_AMERICA.AL32UTF8';

    # ---------------------------------------------------- #
    # fs root directory
    # ---------------------------------------------------- #
    $Self->{Home} = '/opt/otrs';

    # ---------------------------------------------------- #
    # insert your own config settings "here"               #
    # config settings taken from Kernel/Config/Defaults.pm #
    # ---------------------------------------------------- #
    # $Self->{SessionUseCookie} = 0;
    # $Self->{CheckMXRecord} = 0;
    # use customer company support (reference to company, See CustomerCompany settings)
       CustomerCompanySupport => 0,
    # ---------------------------------------------------- #

    # ---------------------------------------------------- #
    # data inserted by installer                           #
    # ---------------------------------------------------- #
    # $DIBI$

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    # end of your own config options!!!                    #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
}

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- #

use base qw(Kernel::Config::Defaults);

# -----------------------------------------------------#

1;

Muss ich noch was neu compilieren lassen? Habe jetzt nur nen neustart vom Server gemacht

[reneeb]

Das muss

Code: Select all

$Self->{CustomerUser}->{CustomerCompanySupport} = 0;

heißen

[xoreax]

Perfekt danke läuft