nach dem ich den halben Tag versuche die Company Ticktes richtig zu konfigurieren wende ich mich nun an euch.
Mein Problem ist, dass jeder User nur seine eigenen Tickets innerhalb der Company Tickets sieht.
Gewollt ist aber, dass jeder alle Tickets von anderen User sieht und nicht nur seine eigenen.
Wo kann ich dieses einstellen/verstellen?
Anbei der Auszug für Customer aus meiner Config.pm
Code: Select all
# LDAP for Customers
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'yyy.domain.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'xxx';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'xxUserDNxx';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'meow';
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'xxx.domain.com',
BaseDN => 'xxx',
SSCOPE => 'sub',
UserDN => 'xxUserDNxx',
UserPw => 'meow',
AlwaysFilter => '(objectCategory=CN=Person,CN=Schema,CN=Configuration,DC=xxx,DC=xxx)'
},
CustomerUserExcludePrimaryCustomerID => 1,
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var , frontend , storage , shown, required, storage-type
[ 'UserFirstname' , 'Firstname' , 'givenname' , 1 , 1 , 'var' ],
[ 'UserLastname' , 'Lastname' , 'sn' , 1 , 1 , 'var' ],
[ 'UserComment' , 'Abteilung' , 'department' , 1 , 0 , 'var' ],
[ 'UserSalutation', 'Title' , 'title' , 1 , 0 , 'var' ],
[ 'UserLogin' , 'Login' , 'sAMAccountName' , 1 , 1 , 'var' ],
[ 'UserEmail' , 'Email' , 'mail' , 1 , 1 , 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail' , 0 , 1 , 'var' ],
[ 'UserPhone' , 'Phone' , 'telephonenumber', 1 , 0 , 'var' ],
[ 'UserAddress' , 'Address' , 'postaladdress' , 1 , 0 , 'var' ],
],
};
# EOC
#------------------------------------------------------------------------MfG Kristian