ich versuche zur Zeit ein Ticket über das GenericInterface zu erstellen. Ich habe mit Hilfe der OTRS Dokumentation (http://doc.otrs.org/3.1/en/html/generic ... s-examples) ein Interface erstellt und versuche nun dieses mit dem Testscript aus der Dokumentation anzusprechen.
Bei der Ausführung des Scripts erscheint jedoch eine Fehlermeldung:
Code: Select all
syntax error at line 1, column 0, byte 0 at /usr/local/lib/perl/5.10.1/XML/Parser.pm line 187
Could not read input data at ./test.pl line 78
Jetzt frage ich mich, ob es sich dabei um einen Fehler in OTRS oder meinem Webserver handelt...
Im Debuglog von OTRS erscheint die folgende Meldung sowohl beim Perlclient als auch beim PHP Client:
Code: Select all
Request Details
Communication sequence started (2012-03-28 00:59:12, debug)
$VAR1 = {
'CONTENT_LENGTH' => '533',
'CONTENT_TYPE' => 'text/xml; charset=utf-8',
'DOCUMENT_ROOT' => '/home/otrs/otrs/var/httpd/htdocs',
'DOCUMENT_URI' => '/otrs/nph-genericinterface.pl/Webservice/generic',
'FCGI_ROLE' => 'RESPONDER',
'GATEWAY_INTERFACE' => 'CGI/1.1',
'HTTP_ACCEPT' => 'application/soap',
'HTTP_CONNECTION' => 'TE, close',
'HTTP_CONTENT_LENGTH' => '533',
'HTTP_CONTENT_TYPE' => 'text/xml; charset=utf-8',
'HTTP_HOST' => 'otrs.somedomain.com',
'HTTP_SOAPACTION' => '"http://www.otrs.org/TicketConnector/#"',
'HTTP_TE' => 'deflate,gzip;q=0.3',
'HTTP_USER_AGENT' => 'SOAP::Lite/Perl/0.714',
'QUERY_STRING' => '',
'REMOTE_ADDR' => '1.2.3.4',
'REMOTE_PORT' => '47536',
'REQUEST_METHOD' => 'POST',
'REQUEST_URI' => '/otrs/nph-genericinterface.pl/Webservice/generic',
'SCRIPT_FILENAME' => '/home/otrs/otrs/bin/fcgi-bin/nph-genericinterface.pl',
'SCRIPT_NAME' => '/otrs/nph-genericinterface.pl/Webservice/generic',
'SERVER_ADDR' => '1.2.3.4',
'SERVER_NAME' => 'otrs.somedomain.com',
'SERVER_PORT' => '80',
'SERVER_PROTOCOL' => 'HTTP/1.1',
'SERVER_SOFTWARE' => 'nginx'
};
Could not read input data (2012-03-28 00:59:12, error)
No data provided
Request could not be processed (2012-03-28 00:59:12, error)
Could not read input data
Returning provider data to remote system (HTTP Code: 500) (2012-03-28 00:59:12, error)
Could not read input dataCode: Select all
2012/03/28 00:59:12 [error] 17371#0: *5137 FastCGI sent in stderr: "ERROR: GenericInterfaceProvider-10 Perl: 5.10.1 OS: linux Time: Wed Mar 28 00:59:12 2012
Message: DebugLog error: Summary: Could not read input data Data : No data provided.
Traceback (9421):
Module: Kernel::GenericInterface::Debugger::DebugLog (v1.17) Line: 241
Module: Kernel::GenericInterface::Debugger::Error (v1.17) Line: 335
Module: Kernel::GenericInterface::Transport::HTTP::SOAP::_Error (v1.41) Line: 667
Module: Kernel::GenericInterface::Transport::HTTP::SOAP::ProviderProce" while reading response header from upstream, client: 1.2.3.4, server: otrs.somedomain.com, request: "POST /otrs/nph-genericinterface.pl/Webservice/generic HTTP/1.1", upstream: "fastcgi://unix:/var/run/otrs/otrs.somedomain.com.nph-genericinterface.pl.sock:", host: "otrs.somedomain.com"
2012/03/28 00:59:12 [error] 17371#0: *5137 FastCGI sent in stderr: "ssRequest (v1.41) Line: 175
Module: Kernel::GenericInterface::Transport::ProviderProcessRequest (v1.12) Line: 144
Module: Kernel::GenericInterface::Provider::Run (v1.22) Line: 187
Module: /home/otrs/otrs/bin/fcgi-bin/nph-genericinterface.pl (v1.1) Line: 49
ERROR: GenericInterfaceProvider-10 Perl: 5.10.1 OS: linux Time: Wed Mar 28 00:59:12 2012
Message: DebugLog error: Summary: Request could not be processed Data : Could not read input data.
Traceback (9421):
Module: Kernel::Gen" while reading response header from upstream, client: 1.2.3.4, server: otrs.somedomain.com, request: "POST /otrs/nph-genericinterface.pl/Webservice/generic HTTP/1.1", upstream: "fastcgi://unix:/var/run/otrs/otrs.somedomain.com.nph-genericinterface.pl.sock:", host: "otrs.somedomain.com"
2012/03/28 00:59:12 [error] 17371#0: *5137 FastCGI sent in stderr: "ericInterface::Debugger::DebugLog (v1.17) Line: 241
Module: Kernel::GenericInterface::Debugger::Error (v1.17) Line: 335
Module: Kernel::GenericInterface::Provider::Run (v1.22) Line: 191
Module: /home/otrs/otrs/bin/fcgi-bin/nph-genericinterface.pl (v1.1) Line: 49
ERROR: GenericInterfaceProvider-10 Perl: 5.10.1 OS: linux Time: Wed Mar 28 00:59:12 2012
Message: DebugLog error: Summary: Returning provider data to remote system (HTTP Code: 500) Data : Could not read input data.
Tracebac" while reading response header from upstream, client: 1.2.3.4, server: otrs.somedomain.com, request: "POST /otrs/nph-genericinterface.pl/Webservice/generic HTTP/1.1", upstream: "fastcgi://unix:/var/run/otrs/otrs.somedomain.com.nph-genericinterface.pl.sock:", host: "otrs.somedomain.com"
2012/03/28 00:59:12 [error] 17371#0: *5137 FastCGI sent in stderr: "k (9421):
Module: Kernel::GenericInterface::Debugger::DebugLog (v1.17) Line: 241
Module: Kernel::GenericInterface::Transport::HTTP::SOAP::_Output (v1.41) Line: 752
Module: Kernel::GenericInterface::Transport::HTTP::SOAP::ProviderGenerateResponse (v1.41) Line: 277
Module: Kernel::GenericInterface::Transport::ProviderGenerateResponse (v1.12) Line: 191
Module: Kernel::GenericInterface::Provider::_GenerateErrorResponse (v1.22) Line: 369
Module: Kernel::GenericInterface::Provider::Run" while reading response header from upstream, client: 1.2.3.4, server: otrs.somedomain.com, request: "POST /otrs/nph-genericinterface.pl/Webservice/generic HTTP/1.1", upstream: "fastcgi://unix:/var/run/otrs/otrs.somedomain.com.nph-genericinterface.pl.sock:", host: "otrs.somedomain.com"
2012/03/28 00:59:12 [error] 17371#0: *5137 FastCGI sent in stderr: "(v1.22) Line: 196
Module: /home/otrs/otrs/bin/fcgi-bin/nph-genericinterface.pl (v1.1) Line: 49" while reading response header from upstream, client: 1.2.3.4, server: otrs.somedomain.com, request: "POST /otrs/nph-genericinterface.pl/Webservice/generic HTTP/1.1", upstream: "fastcgi://unix:/var/run/otrs/otrs.somedomain.com.nph-genericinterface.pl.sock:", host: "otrs.somedomain.com"
Einige Eckdaten:
Ubuntu 10.04.4 amd64
Nginx + FCGI
OTRS 3.1.3 (installiert mit dieser Anleitung: http://wiki.otterhub.org/index.php?titl ... edirect=no)
Ausgabe von "otrs.CheckModules.pl":
Code: Select all
o CGI..............................ok (v3.59)
o Crypt::PasswdMD5.................ok (v1.3)
o CSS::Minifier....................ok (v0.01)
o Date::Format.....................ok (v2.23)
o Date::Pcalc......................ok (v1.2)
o DBI..............................ok (v1.609)
o DBD::mysql.......................ok (v4.012)
o DBD::ODBC........................Not installed! (Optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (Optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! (Optional - Required to connect to a PostgreSQL database.)
o Digest::MD5......................ok (v2.39)
o Digest::SHA::PurePerl............ok (v5.70)
o Digest::SHA......................ok (v5.47)
o Encode::HanExtra.................Not installed! (Optional - Required to handle mails with several Chinese character sets.)
o Encode::Locale...................ok (v1.02)
o GD...............................ok (v2.39)
o GD::Text......................ok (v0.86)
o GD::Graph.....................ok (v1.44)
o GD::Graph::lines..............ok (v1.15)
o GD::Text::Align...............ok (v1.18)
o IO::Scalar.......................ok (v2.110)
o IO::Wrap.........................ok (v2.110)
o JavaScript::Minifier.............ok (v1.05)
o JSON.............................ok (v2.53)
o JSON::PP......................ok (v2.27200)
o JSON::XS......................Not installed! (Optional - Recommended for faster AJAX/JavaScript handling.)
o Locale::Codes....................ok (v3.18)
o LWP::UserAgent...................ok (v6.03)
o Mail::Internet...................ok (v2.08)
o Mail::POP3Client.................ok (v2.18 )
o IO::Socket::SSL...............ok (v1.31)
o Mail::IMAPClient.................ok (v3.21)
o IO::Socket::SSL...............ok (v1.31)
o MIME::Base64.....................ok (v3.08)
o MIME::Tools......................ok (v5.428)
o ModPerl::Util....................Not installed! (Optional - Improves Performance on Apache webservers dramatically.)
o Apache::DBI...................ok (v1.11)
o Apache2::Reload...............Not installed! (Optional - Should be installed on mod_perl based installations to automatically reload changed Perl files and configuration data.)
o Net::DNS.........................ok (v0.65)
o Net::POP3........................ok (v2.29)
o Net::IMAP::Simple................ok (v1.2030)
o Net::IMAP::Simple::SSL........ok (v1.3)
o Net::SMTP........................ok (v2.31)
o Authen::SASL..................ok (v2.15)
o Net::SMTP::SSL................ok (v1.01)
o Net::SMTP::TLS::ButMaintained.ok (v0.18)
o Net::LDAP........................ok (v0.39)
o PDF::API2........................ok (v0.73)
o Compress::Zlib................ok (v2.02)
o SOAP::Lite.......................ok (v0.714)
o version.......................ok (v0.77)
o Class::Inspector..............ok (v1.25)
o Text::CSV........................ok (v1.21)
o Text::CSV_PP..................ok (v1.29)
o Text::CSV_XS..................Not installed! (Optional - Recommended for faster CSV handling.)
o XML::Parser......................ok (v2.41)
o HTTP::Message....................ok (v6.02)
o HTTP::Headers.................ok (v6.00)
o URI..............................ok (v1.59)
o URI::Escape...................ok (v3.31)
o Scalar::Util.....................ok (v1.21)Ich hoffe ihr könnt mir helfen
Gruß
Daniel