Hi,
is it possible to get the TextModules window, in the Ticket Template (CustomerTicketMessageQuick) dialogue? i try to edit the dtl and pm files by me self, but i failed
Thanks for any hint
Customer Ticket Template with Text Modules
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- Znuny newbie
- Posts: 3
- Joined: 11 Mar 2013, 13:20
- Znuny Version: 3.3.4
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- Znuny advanced
- Posts: 115
- Joined: 14 Nov 2011, 10:11
- Znuny Version: 3.3.x
- Real Name: Anna Brakoniecka
Re: Customer Ticket Template with Text Modules
Text modules are displayed due to queue, ticket type and ticket state - independently from the ticket templates. They are displayed anytime you have a text box (while ticket creating or ticket editing by adding notes, sending mails, etc.).
My first hint: Check the setting of text tempates.
Greetings, Anna
My first hint: Check the setting of text tempates.
Greetings, Anna
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Anna Brakoniecka
c.a.p.e. IT® GmbH - ...cape it easy
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Anna Brakoniecka
c.a.p.e. IT® GmbH - ...cape it easy
http://www.cape-it.de
http://twitter.com/capeit
http://www.facebook.com/capeIT
https://plus.google.com/114925213123595998821/posts
https://www.xing.com/companies/c.a.p.e.itgmbh