Hi,
Here I am again!
Is there an OTRS extension (add-on, package...) that connects to telephone?
For instance, recording a telephone message and adding it as an attachment in an article of a ticket...
Or dialing through VoIP a telephone number that is stored in OTRS...
And so on.
Best regards,
HervE
OTRS extension connecting with telephone?
Moderator: crythias
OTRS extension connecting with telephone?
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
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Re: OTRS extension connecting with telephone?
http://znuny.com/de/#!/addons
nuny4OTRS - CTI Integration
http://www.cape-it.de/de/unternehmen/ne ... edesk.html
nuny4OTRS - CTI Integration
http://www.cape-it.de/de/unternehmen/ne ... edesk.html
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: OTRS extension connecting with telephone?
works out of the box
-> Voice Mesage => email to OTRS
-> CTI Client => opens an URL on inbound and search for phone number
-> configure fields containing numbers as a link with a protocol like skype:// or sip://
-> Voice Mesage => email to OTRS
-> CTI Client => opens an URL on inbound and search for phone number
-> configure fields containing numbers as a link with a protocol like skype:// or sip://
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: OTRS extension connecting with telephone?
or attaching a recorded .mp3 or .wav ...
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CTI4KIX: handling of incoming and outgoing calls in the OTRS
For telephone systems which can deal with so-called active URLs (f.e. Asterisk), we offer a maintained module CTI4KIX:
http://www.cape-it.de/en/products/otrs- ... i4kix.html
Please find there the description of the module (data sheet).
Any further question? Then contact me here or via email.
Greetings, Anna
http://www.cape-it.de/en/products/otrs- ... i4kix.html
Please find there the description of the module (data sheet).
Any further question? Then contact me here or via email.
Greetings, Anna
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Re: OTRS extension connecting with telephone?
Many thanks for your answers. I'll give it a try.
HervE
HervE
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
Re: OTRS extension connecting with telephone?
Hello,
I've downloaded and installed Znuny4OTRS-CTI.
It says:
"#5 Znuny4OTRS - CTI Integration
This package integrates your telephone system in OTRS. For incoming calls, the telephone ticket interface is displayed with the corresponding customer data (identified by caller ID). For outgoing calls, a call can be directly initiated by clicking on the customers telephone number."
(Source: http://znuny.com/en/#!/addons)
However, I cannot figure out where I can click to call the customer. It seems the telephone number field is not clickable.
Can anybody help?
Regards,
HervE
I've downloaded and installed Znuny4OTRS-CTI.
It says:
"#5 Znuny4OTRS - CTI Integration
This package integrates your telephone system in OTRS. For incoming calls, the telephone ticket interface is displayed with the corresponding customer data (identified by caller ID). For outgoing calls, a call can be directly initiated by clicking on the customers telephone number."
(Source: http://znuny.com/en/#!/addons)
However, I cannot figure out where I can click to call the customer. It seems the telephone number field is not clickable.
Can anybody help?
Regards,
HervE
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
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Re: OTRS extension connecting with telephone?
Hi HervE,
have you used the znuny CTI add-on to open a new ticket on an incomming call or to show all exiswting user-tickets?
Can you share, how you configured the add-on to see the telephone numbers?
have you used the znuny CTI add-on to open a new ticket on an incomming call or to show all exiswting user-tickets?
Can you share, how you configured the add-on to see the telephone numbers?