Event Notifications: set sender for agent & customer notifi

[massimobianchi]

Hello,
we have the following scenario.

For some queues, i send a notification to customer and agent.

The customer notification obeys to "SenderAddress" bound to the queue, while agent notification is always from "OTRS Notification Master".

What I want to accomplish is to have
SendAgentNotification

behaving the same as

SendCustomerNotification

for the "From Address".

OTRS 3.1.x

Kind regards,
Massimo

[jojo]

not possible

[massimobianchi]

TO whom it might interest, I think I found an Hack.

Ispiration from file itself, just reasoned about CustomerNotification and AgentNotification.
Please keep in mind that my last line of program or shell scripting had been on hpux 10.30, some 10 years ago....

Modify EventNotification.pm

ORIGINAL

# send notification
if ( $Recipient{Type} eq 'Agent' ) {

# send notification
my $From = $Self->{ConfigObject}->Get('NotificationSenderName') . ' <'
. $Self->{ConfigObject}->Get('NotificationSenderEmail') . '>';

$Self->{SendmailObject}->Send(
From => $From,

MODIFIED

# send notification
if ( $Recipient{Type} eq 'Agent' ) {

# send notification
#my $From = $Self->{ConfigObject}->Get('NotificationSenderName') . ' <'
# . $Self->{ConfigObject}->Get('NotificationSenderEmail') . '>';

my %Address = $Self->{QueueObject}->GetSystemAddress( QueueID => $Article{QueueID} );
$Self->{SendmailObject}->Send(
#From => $From,
From => "$Address{RealName} <$Address{Email}>",

[crythias]

Notifications come from the system. To send from a Queue use a reply or forward.

[massimobianchi]

Well. It works.

[cryptoroot]

TO whom it might interest, I think I found an Hack.

Ispiration from file itself, just reasoned about CustomerNotification and AgentNotification.
Please keep in mind that my last line of program or shell scripting had been on hpux 10.30, some 10 years ago....

Modify EventNotification.pm

ORIGINAL

# send notification...

Great modification massimo!, this resolve an old request and works well in 3.3.9. Thanks