Closure email reopens the ticket

[apolloit]

Hello All

I need to send an email when a ticket is closed. The email goes to our admin team so they can invoice for work/parts on the ticket.

Have followed guidance here:

http://wiki.otterhub.org/index.php?titl ... has_closed

And the email sends fine - and the ticket closes (temporarily)

However, the ticket jumps back open a few seconds later... possibly due to the fact the email gets sent AFTER the job closes.

Does anyone have any suggestions?

My OTRS version is 4.0.6 and running on appliance.

Many thanks indeed.

Michael

[crythias]

It will only open if it ends up being sent to your ticketing email address.

[apolloit]

Thank you sir, you're absolutely right.

In case anyone else gets similar - heres what happened:

I set up the SendMailBCC in Core::Sendmail -> pointing to an address alias that belongs to the same exchange email account as my inward OTRS mail. It was hdsent@xx.com

Any emails received to this address are put into the sent items folder by a rule.

This all works fine - however, it does explain why the job bounced open again.

I really appreciate the input.

Michael