No decoder for quoted_printable

[Laurens]

Hi

We constantly receive errors from OTRS like this:

Code: Select all

Thu Jul 14 03:28:21 2016] otrs.Daemon.pl: no decoder for quoted_printable at /opt/otrs/Kernel/cpan-lib/MIME/Parser.pm line 789

I can't find any reference to quoted_printable is the OTRS source. Only some topics mentioning quoted-printable.

Is this a bug somewhere?

[Laurens]

Nobody?

[RStraub]

Could you pass the whole error stacktrace? At the line you posted, it only takes an argument:
https://github.com/OTRS/otrs/blob/maste ... er.pm#L789

[reneeb]

Any chance you can post a sample email we can import into a test OTRS?

[Laurens]

Solved it. Appeared that some of the systems were using quoted_printable in the HTML instead of quoted-printable.
Solving those external systems there HTML templates solved the OTRS error message.