I wanted to share a project of me which goal is to enhance the capabilities of collaboration using MS Teams.
For this I made use of the incoming webhook app in MS Teams in order to send notification events from OTRS to a Teams Channel and found a project which already achieves this but was specific to Slack. So, I just reused this project and enhanced it with several configuration capabilities and built a package for OTRS for an easy installation.
Within Teams you can then comment the OTRS notification and involve others. This is a feature that really helped people in my company and reduced the flood of emails.
You are invited to contribute and further develop this feature with me.
See on Github: https://github.com/meisterheister/OTRS-Teams/
Example:
