500 Server Internal Error after update

[imes]

Good I have upgraded from version 6.0.27 to 6.0.28 according to the official documentation but loading http: //IPOTRS/otrs/index.pl gives me 500 Internal Server Error.

In apache logs it shows me the following:

abr 29 13:50:28 vm-otrs-lastversion systemd[1]: Starting The Apache HTTP Server...
abr 29 13:50:28 vm-otrs-lastversion apachectl[8243]: AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 127.0.1.1. Set the 'ServerName' directive globally to suppress this message
abr 29 13:50:30 vm-otrs-lastversion systemd[1]: Started The Apache HTTP Server.
abr 29 13:50:50 vm-otrs-lastversion OTRS-CGI-89[8250]: [Error][Kernel::System::Stats::GetObjectBehaviours][Line:1129]: Can't locate Kernel/System/Stats/Static/FAQAccess.pm in @INC (you may need to install the Kernel::System::Stats::Stati
abr 29 13:50:50 vm-otrs-lastversion OTRS-CGI-89[8250]: [Error][Kernel::System::DynamicField::Backend::new][Line:139]: Can't locate Kernel/System/DynamicField/ObjectType/FAQ.pm in @INC (you may need to install the Kernel::System::DynamicF
abr 29 13:50:50 vm-otrs-lastversion OTRS-CGI-89[8250]: [Error][Kernel::System::DynamicField::Backend::new][Line:140]: Can't load dynamic field object handler module for object type FAQ!
abr 29 13:50:50 vm-otrs-lastversion OTRS-CGI-89[8250]: [Error][Kernel::System::ObjectManager::_DieWithError][Line:627]: The constructor of Kernel::System::DynamicField::Backend returned undef.


I think it is because you cannot find the FAQ module, how can I install it from the terminal?

Thank you.

[zzz]

Use /opt/otrs/bin/otrs.Console.pl Admin::Package::UpgradeAll

But that will probably not fix your 500 on the dashboard.

— Emin

[imes]

otrs@vm-otrs-lastversion:~$ /opt/otrs/bin/otrs.Console.pl Admin::Package::UpgradeAll
Fetching on-line repositories...
OTRS Freebie Features... Done

Upgrading installed packages...
The following packages were already up-to-date...
OTRSMasterSlave
The following packages were already up-to-date but not deployed correctly...
FAQ
Survey
The following packages could not be found in the on-line repositories...
CustomerUserImportExport
GeneralCatalog
ITSMChangeManagement
ITSMConfigurationManagement
ITSMCore
ITSMIncidentProblemManagement
ITSMServiceLevelManagement
ImportExport
Znuny4OTRS-EscalationSuspend
Znuny4OTRS-Repo

Fail.

[imes]

Ok thanks, I have finally solved it using the command:

/opt/otrs/bin/otrs.Console.pl Admin :: Package :: Uninstall FAQ

and later

/opt/otrs/bin/otrs.Console.pl Admin :: Package :: ReinstallAll