Invalid FormID!

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cbg
OTRS expert
Posts: 154
Joined: 25 Jun 2016, 23:29
Znuny / OTRS Version: 5.0.9

Invalid FormID!

Post by cbg »

Hi team, I see the error "Invalid FormID!" flooding my otrs 5.0.42.

I guess this came up after installing a package but I do not know how to find the the answer :)

How to troubleshoot this, since OTRS is not giving me a starting point.

Cheers..
root
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Joined: 18 Dec 2007, 12:23
Znuny / OTRS Version: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
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Re: Invalid FormID!

Post by root »

Hi,

Maybe the name and version of the package might give a hint. A I would guess that you webserver's error log contains a stack trace which might point you in the right direction.

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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cbg
OTRS expert
Posts: 154
Joined: 25 Jun 2016, 23:29
Znuny / OTRS Version: 5.0.9

Re: Invalid FormID!

Post by cbg »

Hi Roy,

I do not know which package it was. I therefore deleted some but the issue did not disappear.

I will check the logs.

THanks for your input.

Cheers,
CBG
cbg
OTRS expert
Posts: 154
Joined: 25 Jun 2016, 23:29
Znuny / OTRS Version: 5.0.9

Re: Invalid FormID!

Post by cbg »

A quick grep of the apache error log revealed, that the otrs is unable to get to this address:

Can't perform GET on https://ftp.otrs.org/pub/otrs/misc/pack ... sitory.xml: 500 Can't connect to ftp.otrs.org:443

It really is offline, when pasting the link into the browser.

mhm?

Cheers
root
Administrator
Posts: 2737
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Znuny / OTRS Version: Znuny LTS and 4/5/6
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Re: Invalid FormID!

Post by root »

Hi,

Check this post: viewtopic.php?f=53&t=42328

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know why ?
reneeb
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Znuny / OTRS Version: 6.0.x
Real Name: Renée Bäcker
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Re: Invalid FormID!

Post by reneeb »

Check the apache error log. There you should find a stacktrace that could help to find the cause.
Perl / OTRS development: http://perl-services.de
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