Project creation in OTRS

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sandeepganji
OTRS newbie
Posts: 1
Joined: 12 May 2021, 10:24
Znuny / OTRS Version: 6.0.30
Real Name: sandeep kumar
Company: incresol

Project creation in OTRS

Post by sandeepganji »

Hi We have installed and configured the OTRS 6.0.30 version in our system. But I am unable to get the option "project wise". We have the structure based on project wise. How can we make the OTRS as project wise and projects as private and public projects. Here intention of this is like projects can be viewed to specific people. Once the Agent logged in then only the user can view the projects. Is there any option with the above setup in OTRS. Please kindly help me on this topic. Thanks in advance.
root
Administrator
Posts: 2745
Joined: 18 Dec 2007, 12:23
Znuny / OTRS Version: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Project creation in OTRS

Post by root »

Hi,

I don't know Project wise and this sounds not as a technical problem which can be solved here. I recommend checking the marketplace for professional support. And updating your OTRS 6.0.30 to Znuny LTS 6.0.34 since there is a severe security issue.

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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alexus
OTRS wizard
Posts: 341
Joined: 20 Sep 2010, 16:54
Znuny / OTRS Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:

Re: Project creation in OTRS

Post by alexus »

Hi,

You can limit access to ticket by Queues.
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

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