ERROR Can't write Worker-NodeID-1.pid':

[hermawan]

Hello wong,

i have error like this in my system log

• Problem 1

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Thu Sep 23 08:09:11 2021 (Asia/Jakarta)	error	OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-23	Can't write '/opt/otrs/var/run/Daemon/Scheduler/Worker-NodeID-1.pid':
Thu Sep 23 06:57:46 2021 (Asia/Jakarta)	error	OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-23	Can't write '/opt/otrs/var/run/Daemon/Scheduler/Worker-NodeID-1.pid':
Thu Sep 23 03:10:13 2021 (Asia/Jakarta)	error	OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-23	Can't write '/opt/otrs/var/run/Daemon/Scheduler/Worker-NodeID-1.pid':

• Problem 2

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Thu Sep 16 20:10:04 2021 (Asia/Jakarta)	error	OTRS-CGI-23	No such dynamic field "TicketCalendarEndTime" (or it is inactive)

first problem that cant write PID file, iwas checked that directory permission and it was ok

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4.0K drwxrwsr-x 2 otrs www-data 4.0K Sep 23 14:16 Scheduler

the second problem im just didnt know where i should check.

any sugestion wong? thank you

[skullz]

1. Try to rerun otrs.SetPermissions.pl script

2. Look like you have enabled EventTicketCalendar widget which are required the dynamic field datetime

- TicketCalendarStartTime
- TicketCalendarEndTime

Make sure these field exist or disabled the widget if you dont need it.

Good luck

[hermawan]

1. Try to rerun otrs.SetPermissions.pl script

2. Look like you have enabled EventTicketCalendar widget which are required the dynamic field datetime

- TicketCalendarStartTime
- TicketCalendarEndTime

Make sure these field exist or disabled the widget if you dont need it.

Good luck

Worth to try, i was trying

1. Seems success, but need monitoring for a few days make sure error dissapears

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root@blackmamba:/opt/otrs/bin# ./otrs.SetPermissions.pl                                                   │
Setting permissions on /opt/otrs                                                                          │
root@blackmamba:/opt/otrs/bin#

2. Yes was disabled the event widget, hope error was gone.

Many thanks wong.

[hermawan]

1. Try to rerun otrs.SetPermissions.pl script

2. Look like you have enabled EventTicketCalendar widget which are required the dynamic field datetime

- TicketCalendarStartTime
- TicketCalendarEndTime

Make sure these field exist or disabled the widget if you dont need it.

Good luck

ahh error still appearing wong, im just desperate.. please help

[skullz]

1. Check first whether webserver running as otrs.

If not, run is as 'otrs' user instead of default user.


2. If still happening,

Check system configuration for Daemon::PID::Path if it activated.

By default, the setting is disabled.
If you don't need it, disabled it or try to change pid directory to somewhere else.

**And make sure stop the Daemon 1st before change and apply this setting.


Perhaps others can shed some light.

[hermawan]

1. Check first whether webserver running as otrs.

If not, run is as 'otrs' user instead of default user.


2. If still happening,

Check system configuration for Daemon::PID::Path if it activated.

By default, the setting is disabled.
If you don't need it, disabled it or try to change pid directory to somewhere else.

**And make sure stop the Daemon 1st before change and apply this setting.


Perhaps others can shed some light.

Thank you for reply wong, i was make sure everything as your command and error stills appears

1. here for ps -aux | grep otrs

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otrs      394189  0.0  0.3  65232 15448 ?        S    Jan27 291:51 perl ./otrs.Daemon.pl start
otrs      570433  0.0  0.2  65204 11808 ?        S    Jan28 290:06 perl bin/otrs.Daemon.pl start
otrs     3112142  0.0  1.1 244052 45476 ?        S    06:40   0:00 /usr/sbin/apache2 -k start
otrs     3112143  0.0  1.1 244060 45472 ?        S    06:40   0:00 /usr/sbin/apache2 -k start
otrs     3112144  0.0  1.1 243972 45476 ?        S    06:40   0:00 /usr/sbin/apache2 -k start
otrs     3112145  0.0  1.1 244060 45472 ?        S    06:40   0:00 /usr/sbin/apache2 -k start
otrs     3119421  0.0  1.1 244060 45480 ?        S    06:57   0:00 /usr/sbin/apache2 -k start
otrs     3119546  0.0  1.1 243988 45484 ?        S    06:57   0:00 /usr/sbin/apache2 -k start
otrs     3212521  0.0  1.1 244092 45844 ?        S    11:12   0:00 /usr/sbin/apache2 -k start
otrs     3212523  0.0  1.1 243972 45848 ?        S    11:12   0:00 /usr/sbin/apache2 -k start
otrs     3212524  0.0  1.1 243980 45848 ?        S    11:12   0:00 /usr/sbin/apache2 -k start
otrs     3212525  0.0  1.1 243972 45848 ?        S    11:12   0:00 /usr/sbin/apache2 -k start
systemd+ 3472687  0.0  0.2 214848 10100 ?        Ss   22:51   0:00 postgres: otrs OTRSDB xxxxx (52296) idle
systemd+ 3472735  0.0  0.4 215576 16248 ?        Ss   22:52   0:00 postgres: otrs OTRSDB xxxxx (52302) idle
otrs     3478061  0.3  0.9  86804 37924 ?        S    23:11   0:07 perl ./otrs.Daemon.pl start
otrs     3478483  0.3  0.9  86696 37836 ?        S    23:13   0:07 perl ./otrs.Daemon.pl start
otrs     3479967  0.3  0.9  86712 37880 ?        S    23:16   0:06 perl bin/otrs.Daemon.pl start
otrs     3480315  0.0  1.0  92368 42876 ?        S    23:18   0:00 perl bin/otrs.Daemon.pl start
systemd+ 3480316  0.0  0.3 214992 14612 ?        Ss   23:18   0:00 postgres: otrs OTRS_DB_DO xxxxx (56286) idle
otrs     3480318  0.0  1.0  92452 42976 ?        S    23:18   0:00 perl ./otrs.Daemon.pl start
systemd+ 3480319  0.0  0.3 215076 15728 ?        Ss   23:18   0:00 postgres: otrs OTRSDB xxxxx (56288) idle
otrs     3480321  0.0  1.0  92452 43016 ?        S    23:18   0:00 perl ./otrs.Daemon.pl start
systemd+ 3480322  0.0  0.3 215076 15728 ?        Ss   23:18   0:00 postgres: otrs OTRSDB xxxxx (57338) idle
systemd+ 3481958  0.0  0.4 215576 18920 ?        Ss   23:23   0:00 postgres: otrs OTRSDB xxxxx (52826) idle
systemd+ 3485292  0.1  0.3 215088 15864 ?        Ss   23:30   0:01 postgres: otrs OTRSDB xxxxx (52962) idle
otrs     3485958  0.1  0.9  88032 37904 ?        S    23:32   0:00 perl bin/otrs.Daemon.pl start
systemd+ 3485959  0.0  0.3 214992 14860 ?        Ss   23:32   0:00 postgres: otrs OTRS_DB_DO xxxxx (33556) idle
otrs     3485960  0.1  0.9  88016 37984 ?        S    23:32   0:01 perl ./otrs.Daemon.pl start
systemd+ 3485961  0.0  0.3 214992 14776 ?        Ss   23:32   0:00 postgres: otrs OTRSDB xxxxx (33558) idle
otrs     3485980  0.1  0.9  87992 38076 ?        S    23:32   0:00 perl ./otrs.Daemon.pl start
systemd+ 3485981  0.0  0.3 214992 14776 ?        Ss   23:32   0:00 postgres: otrs OTRSDB xxxxx (34610) idle
otrs     3486286  0.1  1.0  87932 43428 ?        S    23:33   0:00 perl ./otrs.Daemon.pl start
systemd+ 3486287  0.0  0.4 215508 19204 ?        Ss   23:33   0:00 postgres: otrs OTRSDB xxxxx (33866) idle
otrs     3487539  0.1  0.9  87068 37436 ?        S    23:36   0:00 perl ./otrs.Daemon.pl start
systemd+ 3487541  0.0  0.4 215056 17016 ?        Ss   23:36   0:00 postgres: otrs OTRSDB xxxxx (36158) idle
otrs     3487549  0.1  0.9  87112 37608 ?        S    23:36   0:00 perl bin/otrs.Daemon.pl start
systemd+ 3487550  0.0  0.4 215508 16548 ?        Ss   23:36   0:00 postgres: otrs OTRS_DB_DO xxxxx (35120) idle
otrs     3490750  0.3  1.2  99256 49896 ?        S    23:44   0:00 perl bin/otrs.Daemon.pl start
systemd+ 3490751  0.0  0.2 214848 10064 ?        Ss   23:44   0:00 postgres: otrs OTRS_DB_DO xxxxx (38226) idle
systemd+ 3491021  0.0  0.3 215052 15084 ?        Ss   23:45   0:00 postgres: otrs OTRSDB xxxxx (53204) idle
otrs     3491408  2.7  1.1  97676 48164 ?        S    23:45   0:00 perl ./otrs.Daemon.pl start
otrs     3491425  3.0  1.1  97588 47876 ?        S    23:45   0:00 perl ./otrs.Daemon.pl start
systemd+ 3491428  0.0  0.2 214848 10100 ?        Ss   23:45   0:00 postgres: otrs OTRSDB xxxxx (39820) idle
systemd+ 3491446  0.0  0.2 214848 10100 ?        Ss   23:45   0:00 postgres: otrs OTRSDB xxxxx (38782) idle
systemd+ 3491454  0.0  0.3 215036 15072 ?        Ss   23:45   0:00 postgres: otrs OTRSDB xxxxx (38798) idle
systemd+ 3491462  0.0  0.2 214848 10000 ?        Ss   23:45   0:00 postgres: otrs OTRS_DB_DO xxxxx (38814) idle
systemd+ 3491464  0.0  0.3 215044 15264 ?        Ss   23:45   0:00 postgres: otrs OTRSDB xxxxx (39862) idle
root     3491466  0.0  0.0   8160  2336 pts/2    S+   23:45   0:00 grep --color=auto otrs
otrs     3987767  0.0  0.2  65160 10856 ?        S    Jul22  81:36 perl ./otrs.Daemon.pl start
root     4001927  0.0  0.0  10112  1240 pts/8    S    Jul22   0:00 su -s /bin/bash otrs
otrs     4001928  0.0  0.0   8960  1768 pts/8    S+   Jul22   0:00 bash
root     4007919  0.0  0.0  10112  1152 pts/14   S    Jul22   0:00 su -s /bin/bash otrs
otrs     4007920  0.0  0.0   8960  1424 pts/14   S    Jul22   0:00 bash
otrs     4076123  0.0  0.0   7440  1288 pts/14   S+   Jul22   0:00 more -2

2. and also Daemon::PID::Path was disabled, nothing changes for that config.

so confuse.

[skullz]

Did you try stop and start back daemon 1st?

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otrs@shell > bin/otrs.Daemon.pl stop
otrs@shell > bin/otrs.Daemon.pl start

A

[root]

Hi,

There are way to many daemons in the process list for me.

I'd try to stop them ALL first and have the daemon start via the cron job.

- Roy

[hermawan]

Hi,

There are way to many daemons in the process list for me.

I'd try to stop them ALL first and have the daemon start via the cron job.

- Roy

i was try to stop daemon and it show success, but when i was try

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ps -aux | grep Daemon

it still show daemon list.

its no luck

[root]

Hi,

Just kill them or hire a Linux admin to do this.

- Roy

[hermawan]

Hi,

Just kill them or hire a Linux admin to do this.

- Roy

hi boss, a friends from a friends was help me to kill otrs daemon, seems its success, appears a banner with message like "daemon not running" in top of view of otrs agent page.

and i and friends from a friends runing otrs daemon again. and its start so many daemon proccess too

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otrs     4064578  0.0  1.3  65064 53600 pts/6    S    21:47   0:00 perl ./otrs.Daemon.pl start
otrs     4064579  0.2  1.7  87520 69132 pts/6    S    21:47   0:00 perl ./otrs.Daemon.pl start
otrs     4064580  0.2  1.6  86856 68200 pts/6    S    21:47   0:00 perl ./otrs.Daemon.pl start
otrs     4064581  0.1  1.8  92360 73804 pts/6    S    21:47   0:00 perl ./otrs.Daemon.pl start
otrs     4064582  0.4  1.6  86856 68384 pts/6    S    21:47   0:00 perl ./otrs.Daemon.pl start
otrs     4064583  0.2  2.0  99192 80656 pts/6    S    21:47   0:00 perl ./otrs.Daemon.pl start

its that normal boss ?

[wurzel]

Hi,

Daemon starts minimum 5 processes. here is mine

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  22693 ?        S      0:00 perl /opt/otrs/bin/otrs.Daemon.pl start
  22696 ?        S      0:00 perl /opt/otrs/bin/otrs.Daemon.pl start
  22699 ?        S      0:00 perl /opt/otrs/bin/otrs.Daemon.pl start
  22704 ?        S      0:00 perl /opt/otrs/bin/otrs.Daemon.pl start
  22705 ?        S      0:00 perl /opt/otrs/bin/otrs.Daemon.pl start

Your output should be like this

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otrs@server:~$ /opt/otrs/bin/otrs.Console.pl Maint::Daemon::List
Listing system daemons...
  SchedulerCronTaskManager
  SchedulerFutureTaskManager
  SchedulerGenericAgentTaskManager
  SchedulerTaskWorker
  SystemConfigurationSyncManager
Done.

and your daemon status

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otrs@server:~$ /opt/otrs/bin/otrs.Daemon.pl status

Manage the OTRS daemon process.

Daemon running

so finally it seems to be fine.

kind regards
Florian

[hermawan]

hi wong,

thank you for your reply.

heres my output.

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$ /opt/otrs/bin/otrs.Console.pl Maint::Daemon::List
Listing system daemons...
  SchedulerCronTaskManager
  SchedulerFutureTaskManager
  SchedulerGenericAgentTaskManager
  SchedulerTaskWorker
  SystemConfigurationSyncManager
Done.
$ ps -aux | grep Daemon
otrs     4064578  0.0  1.3  65064 53932 pts/6    S    Sep30   0:34 perl ./otrs.Daemon.pl start
otrs     4086256  0.0  1.8  92356 73864 pts/6    S    08:47   0:00 perl ./otrs.Daemon.pl start
otrs     4086279  0.1  1.7  88996 70500 pts/6    S    08:48   0:03 perl ./otrs.Daemon.pl start
otrs     4086301  0.1  2.0  99312 80848 pts/6    S    08:48   0:04 perl ./otrs.Daemon.pl start
otrs     4086307  0.1  1.8  93200 74696 pts/6    S    08:48   0:03 perl ./otrs.Daemon.pl start
otrs     4086310  0.1  1.6  86856 68404 pts/6    S    08:48   0:05 perl ./otrs.Daemon.pl start

we can se its 5 daemon running if we from otrs.Console.pl Maint::Daemon::List

but why we have 6 daemon list in proccess from ps - aux.
it is normal ?

until today i didnt see the errors, the last error is on Thu Sep 30 20:14:14 2021 (Asia/Jakarta), when i see error again, i will update then.

thank you

[hermawan]

Voila wong!

after monitoring for 2 - 3 days. no more errors appearing.

let me summarized how to troubleshoot when someone have an same errors and googling for solution and accidentaly found this thread. lol

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1. set your otrs permission re- run otrs.SetPermissions.pl script
2. make sure otrs running as otrs user
3. stop all otrs daemon using bin/otrs.Daemon.pl stop (should execute as 'otrs') users
4. or you can perform ps -aux | grep otrs.Daemon and kill 'em all
5. start daemon again using bin/otrs.Daemon.pl start (should execute as 'otrs') users

Thank you all, god bless!