Ticket integrate with CMDB

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1802932
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Ticket integrate with CMDB

Post by 1802932 »

Is it possible create a field in ticket where search computers in cmdb and link after ticket open.
alexus
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Re: Ticket integrate with CMDB

Post by alexus »

Please describe use case in details.
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reneeb
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Re: Ticket integrate with CMDB

Post by reneeb »

If you want to get a list of ConfigItems that belong to the customer, https://feature-addons.de/znuny/ITSM%20 ... omerCIInfo might fit your needs. If you want a dynamic field with the CMDB as a backend, you might want to try https://opar.perl-services.de/dist/Dyna ... Item-6.0.3
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
1802932
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Joined: 08 Jan 2022, 15:36
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Re: Ticket integrate with CMDB

Post by 1802932 »

I already have computers in cmbd, now I want that the user put the number asset, because there are in machine, and connect with machine automatic.

Are there some way free?
1802932
Znuny newbie
Posts: 9
Joined: 08 Jan 2022, 15:36
Znuny / OTRS Version: 6.0
Real Name: Leandro

Re: Ticket integrate with CMDB

Post by 1802932 »

Hello, can I help me?
alexus
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Re: Ticket integrate with CMDB

Post by alexus »

1802932 wrote: 14 Jan 2022, 18:46 I already have computers in cmbd, now I want that the user put the number asset, because there are in machine, and connect with machine automatic.

Are there some way free?
How do you plan to connect assets?
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

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1802932
Znuny newbie
Posts: 9
Joined: 08 Jan 2022, 15:36
Znuny / OTRS Version: 6.0
Real Name: Leandro

Re: Ticket integrate with CMDB

Post by 1802932 »

I already my CMBD with my computer, I need discover as connect computer with ticket.
alexus
Znuny wizard
Posts: 369
Joined: 20 Sep 2010, 16:54
Znuny / OTRS Version: OTRS 6 CE
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Location: Prague
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Re: Ticket integrate with CMDB

Post by alexus »

1802932 wrote: 20 Jan 2022, 01:13 I already my CMBD with my computer, I need discover as connect computer with ticket.
Just use Link option in a ticket or in CI.
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

Radiant System OTRS Intergrator
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