Add more types to a ticket (like tags)

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rodolfor
Znuny newbie
Posts: 46
Joined: 11 Jun 2020, 14:56
Znuny / OTRS Version: 6.0.27
Real Name: Rodolfo Rughi
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Add more types to a ticket (like tags)

Post by rodolfor »

Hi all.
Is it possibile to associate more types (like tags) to a single ticket when it is created?
Thanks

Rodolfo
root
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Re: Add more types to a ticket (like tags)

Post by root »

Hi,

one possibility is to use a dynamic field multiselect. And there are many service provider which offer add-ons with to tag tickets.

- Roy
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rodolfor
Znuny newbie
Posts: 46
Joined: 11 Jun 2020, 14:56
Znuny / OTRS Version: 6.0.27
Real Name: Rodolfo Rughi
Company: none

Re: Add more types to a ticket (like tags)

Post by rodolfor »

thanks!
The dynamic field with multiselect is perfect.
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