Error migrating from 6.0.44 to 6.1.2

Moderator: crythias

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akarpov
Znuny newbie
Posts: 1
Joined: 06 Jul 2022, 04:26
Znuny / OTRS Version: 6.0.44
Real Name: Anton Karpov
Company: Vata Communications Inc

Error migrating from 6.0.44 to 6.1.2

Post by akarpov »

Hello
While trying to run MigrateToZnuny6_1.pl
I get an error :

Error: The setting character_set_database is set to 'utf8mb4'.
Error: This character set is not yet supported, please see https://bugs.otrs.org/show_bug.cgi?id=12361.
Error: Please convert your database to the character set 'utf8'.

Is it safe to convert database to just utf8 from utf8mb4?

Could someone, please, advise?
Anton
hkais
Znuny expert
Posts: 231
Joined: 16 Apr 2016, 08:55
Znuny / OTRS Version: see in post
Real Name: Hans
Contact:

Re: Error migrating from 6.0.44 to 6.1.2

Post by hkais »

did you get support on this case?

google may help
Elected 2022-06 as an IT Governance Portal Expert
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